Human Resources Administrative Support
Resume:
Erika Silveira
Looking for Fully Remote Position
Centerville, MA 02632
**********@*******.***
PERSONAL STATEMENT
Dedicated, multi-lingual professional with an established track record in administrative support, customer satisfaction, and an absolute can-do attitude. Proven success in problem-solving, multitasking, prioritizing workload, and developing productive relationships. Known for commitment to excellence, critical thinking, and desire for continuous development. Authorized to work in the US for any employer
Work Experience
Human Resources Administrator
Worldwide TechServices
August 2004 to Present
• Obtain, track, review, and assist with the completion of employment related documents for on- boarding, internal transfers, and terminations. Process, record, and enter all data pertaining to employee records into the Payroll System/HRIS. File completed and audited work in a timely manner while ensuring confidentiality.
• Monitor background screening process and results regarding candidate eligibility during initial application process. Coordinate, monthly, with Vendor to perform annual employee background requirements ranging in the hundreds.
• Monitor new hire I-9 verifications and track expiring supporting documents for renewal.
• Review per-employment HPE (Human Performance Exams) agility testing through vendor site access.
• Calendar management and new hire orientations scheduling for more than 30 remote Branch Managers.
• Generate weekly reports for department reviews pertaining to new hires, terms, and training statistics.
• Support high volume technical services Recruiting and HR team. Benefits Associate
Worldwide TechServices
February 2016 to July 2019
• Coordinate Worker’s Compensation, Short Term, Long Term Disability and FMLA leaves, which includes determining FMLA eligibility and tracking, prepare required forms, collect paperwork, doctor’s notes and provide status updates to all necessary parties.
• Collecting premium payments and coordinating with Payroll regarding pay owed to employees.
• Create, reconcile and process weekly and monthly invoices for payment to Insurance carriers.
• Conduct ongoing audits to ensure proper payroll deductions for benefit eligible employees and
• Research and respond to telephone and email benefit inquiries regarding benefit plans; investigating issues and providing resolution.
Key Results:
Played a key role in the successful launch of two Applicant Tracking Systems (iCIMS, Ultipro). Structured and implemented training documentation for Managers, Co-Workers, and back up users as well as conducted the training sessions.
Administrative Clerk
GALLAUDET REGIONAL CENTER NECC - Haverhill, MA
January 2003 to September 2003
• Office support duties
• Applicant Tracking System Administrator and contact person for user inquiries.
• Communicated primarily in American Sign Language with students and staff at Gallaudet Center. Education
Associates Degree in American Sign Language
Northern Essex Community College - Haverhill, MA
August 2000 to May 2003
Skills
• Administrative experience
• Human resources
• ADP
• Microsoft Outlook Calendar
• Google Docs
• Adobe Acrobat
• Recruiting
• Benefits administration
• HRIS
• Microsoft Office
• Customer service
• Microsoft Excel
• ATS
• UltiPro UKG
• Workers' Compensation
• System Administration
• iCIMS
• Employee Orientation
• Calendar Management
• Office management
Languages
• English - Fluent
• Portuguese - Fluent
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