Warehouse Attendant Customer Service
Resume:
ONOH MERCY NGOZI
*****************@*****.***
Dubai, UAE
PERSONAL INFORMATION
Date of Birth : 03-05-1995
Gender : Female
Nationality : Nigeria
Marital Status : Single
PASSPORT DETAILS
Passport No. : A04271731
Date of Issue : 11-11-2020
Date of Expiry : 10-11-2025
Visa Status : Employment
EDUCATIONAL QUALIFICATION
Diploma in Education
STRENGTH
• Self-confident
• Dedicated and Committed
• Positive attitude in all circumstances
• Quick learner
• Team work
• Focused about my work.
• Assertive & Innovative approach.
• Good interpersonal & leadership
skills.
LANGUAGE
English
Igbo
PROFESSIONAL SUMMARY
An enthusiastic self -motivated individual with excellent inter personal skills the ability to take responsibility and work as a team. Quality and customer focused with the drive to achieve results. Seeking a career in challenging and responsible assignment in a reputable organization where I can apply my current skills and knowledge.
PROFESSIONAL EXPERIENCE
Employer: Washmen Laundry – Dubai, UAE
Designation : Laundry Attendant
Tenure: 2021 to till Date
Employer: Bakers House Restaurant – Dubai, UAE
Designation : Waitress
Tenure: 2018-2020
Employer: Continental Hotel - Nigeria
Designation : Receptionist
Tenure: 2015-2017
Key Roles and Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
PROFESSIONAL SKILLS
- Effective communicator when speaking to clients or colleagues and dealing with written correspondence.
- Ability to perform repetitive tasks with accuracy and a consistent pace, with rotational direction.
- Quality focused, strives for high level of accuracy and completeness.
- Strong observation skills, detail orientation, can catch errors or inconsistencies.
- Good administrative abilities, written and verbal communication skills
- Excellent problem-solving and critical thinking abilities DECLARATION
I ONOH MERCY NGOZI, hereby declare that all the information furnished above are true and correct to the best of my knowledge and belief.
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