Strategic Partnerships Business Development

Chris Glenn

Zionsville, IN ***** ● 215-***-**** ● *****.******@*****.***

Results-driven operations leader with over 16 years of experience in Logistics, Transportation, and Facility Management. Adept at optimizing processes, achieving KPI excellence, and fostering strategic partnerships. Proven ability to lead high- performing teams across multiple facilities, drive operational efficiencies, and deliver superior customer satisfaction. Skilled in developing and implementing SOPs, onboarding and managing large-scale Consolidation, LTL and TL operations, as well as collaborating with Senior Leadership to align business objectives. Core Competencies

Nationwide Operational Leadership · Transportation Management · Process Optimization · KPI/SLA Achievement · Strategic Partnerships · Team Development · Technology Integration · Safety & Compliance · Customer-Centric Solutions · Lean Six Sigma Certification

PROFESSIONAL EXPERIENCE

Central Transport, LLC – Director of Retail Consolidation Operations [May 2019 – September 2024]

Directed all Retail Consolidation and De-Consolidation Operations nationwide, managing 15–20 terminals and processing 700–900 Full Truckload trailers weekly for OTR and intermodal equipment.

Developed and implemented Standard Operating Procedures (SOPs) for new business accounts; trained management staff and hourly associates on account-specific requirements.

Ensured internal and customer KPIs were consistently met or exceeded.

Partnered with the Sales team to develop and maintain strategic relationships with new and existing customers.

Oversaw performance management, including coaching and corrective actions for hourly and salaried leadership staff.

Delivered customer-facing presentations to support business development initiatives.

Managed Inbound Truckload injections (60–75 per week) into Central Transport’s LTL network.

Collaborated on EDI/API integration to enhance customer experience.

Partnered with Senior Leadership, including Regional Directors, Vice Presidents, and C-suite executives, to align operations with key business objectives and ensure customer satisfaction.

Negotiated contract terms with customers and conducted internal and external site visits to monitor and improve productivity.

Sourced and managed Full Truckload providers for transit of shipments to customer Distribution Centers. Central Transport, LLC – Terminal Manager – Allentown, PA (Hub Facility) [November 2016 – May 2019]

Led operations at the company’s second-largest breakbulk facility, encompassing Pickup & Delivery, Linehaul, Maintenance and Consolidation Operations.

Restructured the facility, achieving audit compliance and operational efficiency within four months.

Set multiple processing and production records while maintaining the lowest claims ratio across all Hubs in the network.

Managed 16 salaried staff and 250 hourly associates while overseeing 30 inbound truckload injections weekly.

Created a culture of Safety and continuous improvement through training, Pre-shift Meetings, and employee engagement.

Mentored Endline Terminal Managers in the region to drive operational excellence. Central Transport, LLC – Terminal Manager – Indianapolis, IN (Hub Facility) [April 2015 – November 2016]

Led operations at the sixth-largest Hub in the network, managing 9 salaried staff and 140 hourly associates.

Improved dock efficiency and restructured shipping lanes to enhance time service and reduce shipment rehandling. Central Transport, LLC – Terminal Manager – Trenton, NJ (Endline Facility) [January 2014 – April 2015]

Increased facility Outbound business, achieving the third-highest Outbound bill count among Endline terminals.

Piloted the Dock-to-Driver program, successfully transitioning multiple Dock associates to CDL-Certified Drivers.

Oversaw 4 salaried staff and 40 hourly associates while implementing new technology programs/applications to improve efficiency and visibility of shipments.

Specialized in recruiting highly skilled Operations personnel for training and placement in the region. Central Transport, LLC – Terminal Manager – Various Facilities [December 2013 – January 2014]

Opened and staffed the North Brunswick, NJ terminal, leading training for new hourly and salaried staff.

Managed the integration of Vitran employees and shipments into Central Transport’s network at the South Plainfield, NJ terminal.

Vitran – Terminal Manager – Baltimore, MD (Endline Facility) [November 2012 – November 2013]

Directed daily operations with a team of 7 salaried staff and 65 hourly associates, focusing on productivity and efficiency. FedEx Freight – Operations Supervisor – Wilmington, DE & South Brunswick, NJ [April 2009 – October 2012]

Supervised terminal Operations, ensuring on-time deliveries and effective team coordination. EDUCATION

West Virginia University, 2004-2008 [Morgantown, WV] BA Communications

Member of the Mountaineer Football

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