Quality Assurance Business Intelligence
Resume:
PROFESSIONAL SUMMARY
Accomplished Business Solutions Analyst with a proven track
record at 0260, enhancing customer satisfaction through process improvements and automation. Expert in business intelligence tools and adept at fostering stakeholder collaborations. Achieved notable success in software development life cycle optimization and business process mapping, ensuring robust quality assurance and user acceptance testing outcomes.
EXPERIENCE
Business Solutions Analyst
January 2014 - Present 0260, Cincinnati, OH
Public Adjuster
January 2019 - January 2023 Cincinnati Documents, Inc., Cincinnati, OH
Developed business solutions to meet customer needs through process improvement and automation.
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Managed source code repositories using Git version control system for tracking changesets over time.
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Collaborated with stakeholders to define business requirements for projects.
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Documented database schema designs, stored procedures, functions, views, triggers.
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Coordinated with experts such as engineers or appraisers when necessary to support a client's case.
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Facilitated dispute resolution between parties involved in a claim through mediation or arbitration sessions.
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Researched legal precedents to develop strategies for obtaining maximum compensation for claimants.
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Applied knowledge of construction principles to inspect damaged properties accurately assess repairs needed.
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EDUCATION
Juris Doctor (J.D.) in Law
May 2003
University of Cincinnati College of Law, Cincinnati CONTACT
*****.*.*******@*****.***
Cincinnati, OH 45245
SKILLS
• Requirements Gathering
• Business intelligence tools
• Business process improvement
• User Acceptance Testing
• Process Mapping
• Quality Assurance
• Software Development Life Cycle
RICKY V. JOHNSON
Bachelor of Arts (B.A.) in American Studies
December 1999
Indiana University Bloomington, Bloomington, IN, US
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