Customer Service Bodily Injury

© **** by The Hartford. Classification: Highly Restricted for use by authorized individuals only. No part of this document may be reproduced, published, or used without the permission of The Hartford. 9190 N 83rd Ave Unit #1021

Peoria, AZ 85345

Phone: 602-***-****

********@******.***

DAVID R. DOWDY

EDUCATION: Arizona State University Phoenix, AZ

Bachelor of Science Degree/Justice Studies

Graduated Summa Cum Laude/GPA = 3.83

Lamson Junior College Phoenix, AZ

Associate of Applied Science Degree/Paralegal

Graduated with honors/GPA = 3.50

Insurance Institute of America, Inc. Phoenix, AZ

Associate in Claims

SKILLS: Type 75+ WPM; proficient in all Office programs; extensive customer service experience; legal document/brief preparation; extensive insurance claims experience and auto accident liability investigation; extensive vehicle total loss experience; experience with Hartford standards and personal injury law; excellent analytical and decision-making abilities. I currently hold an active Arizona resident adjust license effective 12/7/23-1/31/27.

PROFESSIONAL EXPERIENCE

10/2005-3/3/2025: The Hartford Insurance Group Phoenix, AZ AUTO BODILY INJURY SENIOR CLAIMS ADJUSTER

Worked from home performing both personal and commercial auto bodily injury and property damage claim duties. Proficient in all aspects of auto claims reviews for property damages, injury claims which include negotiations with both pro se claimants and attorneys, expert at processing total loss vehicles in all west coast states, processing and responding to arbitration matters, etc. Responsible for reviewing claims and determining proper coverage, investigating the nature of the individual claims in order to assign a proper liability decision which includes research and analysis of individual state laws pertaining to traffic statutes and state insurance regulations, monitoring vehicle repairs and regulating rental costs, evaluating and resolving bodily injury claims in accordance with a variety of state jurisdictional laws. This position requires extensive investigative and research skills involving a variety of different claims, extensive negotiation skills with different individuals, attorneys and insurance companies, and providing successful customer service duties in a call center environment. 10/1999-10/2005: NRG Family Law Scottsdale, AZ

LEGAL ASSISTANT/OFFICE MANAGER

Performed general paralegal duties: draft pleadings and letters; prepare exhibits, legal research, extensive customer service, billing, collections, docketing, etc., primarily in the field of family law and collections. Responsible for supervising and directing the day-to-day performance of 15 employees; providing professional customer service for over 150 clients; extensive legal document preparation and legal research functions involving complex civil litigation matters including arbitration and mediation; negotiating lump sum settlements for clients with various unsecured creditors and/or their attorneys; resolve conflicts with governmental/state agencies. 8/1995-9/1999: Arizona Department of Corrections Winslow, AZ CORRECTIONAL OFFICER III

Responsible for scheduling, coordinating, and supervising inmate recreational activities; prepared statistical reports; managed a quarterly budget; provided general security in a prison setting.

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