Project Manager Scrum Master

WALDO H. SANTIAGO

Agilist Safe Agile Scrum Master IT Project Manager Program Manager Product Manager Technical Delivery Agile Coach

www.linkedin.com/in/waldo-santiago **********@*****.*** 917-***-****

Technical Skills: Agile Methodologies Agile Digital Transformation Agile Coach RTE ART Sync PI Planning Certified SAFe 6 Agile Scrum Master Scrumban Kanban Extreme Programming (XP) Waterfall UX/UI WIP Quality Assurance TDD ATDD Program Management Technical Delivery Cloud Migration SaaS SDK API On-shore & Off-shore Team Project Management Infrastructure SDLC Management Basic AI CI/CD RALLY JIRA JQL ADO ServiceNow SharePoint Confluence Slack Google Suite Microsoft Project WorkFront Monday Miro Lucid MS-Excel MS-PowerPoint

Soft Skills: Cross-Functional Team Leadership Collaborative Problem Solving Client Communication Adaptability Strategic/Critical Thinking Results / Metrics Driven Flexibility Team Facilitator Time Management Conflict Resolution Leadership Skills Manage Cultural Nuances Leading Teams at Different Stages of Maturity Interpersonal Skills

INDUSTRIES: Finance Healthcare Education Aviation Marketing Sports

EXPERIENCE

NFL

IT PMO Project Manager [09/24 - 3/25]

•Managed and Supported RFP’s Vendor Management with the Procurement and Legal Teams. Vendor contracts fluctuated between $3.5MM and $5MM/year

•Led Worldwide Software Refreshes, Implementations for Windows 11 Refresh, and Webex Migration, while keeping an open line of communication with Stakeholders

•Administered cross-functional teams in planning, executing, and monitoring projects using the waterfall methodology while incorporating iterative adaptations to evolving requirements.

•Ensured meticulous planning and documentation of project scope, deliverables, and timelines, driving clarity, accountability, and successful project execution

•Created new Forecasting PMO processes to facilitate project management and Project Management Tasks

•Point of contact for multiple projects including security and infrastructure for various departments

Personal Sabbatical [10/23 - 1/24]

•Dedicated time to family care during a period of illness.

KPMG

Agile Coach Sr. Scrum Master Program Manager [05/23 - 9/23]

•Coached and mentored new teams in Agile Methodologies, Technical Deliveries, and Practices, focusing on Scrum, Kanban, and SAFe. This involved providing comprehensive training, ongoing support, and practical guidance

•Managed, coordinated, and targeted team Agile Transformation per the methodology processes

•Guided Multiple Value Streams within the organization under the Cloud Transformation Banner

•Assisted and coordinated in setting up a new Global Utilization Audit Tool with a budget of $10MM +

•Implemented, Led, and Facilitated all Scrum Ceremonies, ensuring team members understood cadence, roles, and responsibilities

•Led Project tracking through the Microsoft Suite including, SOWs, Teams, and Azure DevOps

•Guided and Facilitated large projects comprising complex services ensuring CI/CD kept moving forward, and milestones were aligned with Leadership

Memorial Sloan Kettering

SAFe Scale Agile Scrum Master Program Manager Coach [01/22 - 3/23]

•PMO Office - Scrum Managed two teams consisting of a Product Owner, UX UI Team, Business Analyst, Developers, and QA

•Oversaw platforms migration including On-PREM to CLOUD AWS – Migration of Enterprise Agility Software from JIRA to RALLY, while ensuring work was running alongside

•Led weekly SDLC syncs with Product Owner Developers QA UX UI to anticipate possible risks

•Conducted all key Scrum Ceremonies, and increased team productivity by 25% while reducing production timelines by 15%

•Partnered with Product Owner and ART Release Manager for Technical Deliveries, PI Planning task assignments, and logistics

•Monitored continues improvement and delivery across teams to ensure alignment with the Product and Enterprise Roadmap

•Handled product releases and iterations by assuring QA & UAT were up to enterprise standards

•Managed and facilitated large projects comprising complex services by instilling accountability and active team participation

Better

IT Digital Project Manager Scrum Master Coach [01/21 - 12/21]

•Managed over one hundred team members within four IT teams located in the USA and offshore including, IT Support SaaS (Leveraging SDK) Citrix ITLM Infrastructure (IT Lifecycle Management) by implementing the Scrum/Agile Methodologies

•Supervised Confluence JQL for Criteria Based Search Capabilities JIRA licenses clean-up initiative saving over $400k/year

•Led development brainstorming sessions to asses tasks, and select which Development Language, and/or Database application would be best, as in MongoBD, Java, Python, etc

•Conducted all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Review, and Retrospectives for all teams. This also included the post-mortems when an outage occurred

•Coordinated, adjusted, and facilitated the work distribution within teams, ensuring cross-departmental initiatives aligned with the company roadmap

Signify Health

IT Digital Product Project Manager Scrum Master Program Operations [08/18 - 08/20]

•Managed SDLC for multiple projects by implementing the Scrum and Agile Methodologies

•Led all Scrum Ceremonies including Sprint Planning (Planning Poker for User Story sizing), Daily Stand-ups, Backlog Refinement, Sprint Review, and Retrospective for each of the sprints two weeks time box

•Implemented a structured sprint review format to measure and improve team velocity, burn-down charts, and other quantitative metrics

•Managed monthly Medicare / Medicaid claims analytics reports

•Defined escalation mechanism to ensure impediments / unplanned work were mitigated and/or reviewed properly so that appropriate actions were put into place, and documented for future iterations

•Managed two distinctive teams of over thirteen team members to ensure all needs were fulfilled. The team achieved a 90%+ product delivery success rate

JetBlue Airways

Senior IT Digital Project Manager Airport IT Products and Services [08/16 - 07/18]

•Managed and executed digital initiatives including technical deliveries, tracking, creating, and maintaining detailed project documentation (BRD) throughout the SDLC of all assigned projects

•Owned and drove the creation (SDLC/API Token) of a new application tracking wheelchair requirements for the Top 10 Airports JetBlue operates

•Led the overhaul and enhancement of multimillion dollars airport products under the CEX group (customer experience) including Special Services Requests and the BluEye app, JetBlue’s internal web portal communication and work tool designed to assist all airport personnel, with a total user count of over 20K crew members. This includes SOWs and Project Financials. The scope of SOW project was $ 4.5 MM +

•Developed a comprehensive project plan by conducting thorough stakeholder consultations to gather requirements and dependencies

Pearson Education LLC

Senior Digital Global Project Manager eReader Adoption/Digital Communications [11/15 - 06/16]

•Led, engaged, managed, and executed Global eReader platforms, across multiple time zones, integrating operations across nine global markets. Created and maintained comprehensive project documentation, which encompassed financial trackers, account management, and governance. Managed teams’ financials accounting for £3.6 million

•Ensured impediments were identified and mitigated while keeping milestones, financials, and KPIs on track

•Oversaw project SDLC by Coordinating/Revising Technical Delivery Specifications and Road map – Dev - QA and Deployment. Key liaison between all Global GEO’s managers

EDUCATION: Inter-American University, Ponce PR Bachelor of Arts, Business Administration [Finance / Multicultural Studies]

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