Social Media Marketing Manager

Nelson S. Masinde

**** ****** ****** ** *******, NC 27616

919-***-**** ********@*****.***

Website: angazasolutions.com

Instructional Designer and Expert Trainer

Strategic Communicator Experienced Speaking Coach Excellent Trainer

Self-motivated professional with a proven ability to conduct engaging and insightful training sessions with skill transfer as the end goal. Highly experienced trainer and content marketer skilled at initiating, delivering, and exceeding set goals and objectives while generating innovative and creative thought processes. Strong ability to focus on relationship-building and developing new clients.

Areas of Expertise

Windows & Mac

MS Office Suite

Virtual Training

Industry Networking

Strategic Planning/Analysis

Social Media Marketing

Webinar Facilitation

Training Techniques

Curriculum Design

Copywriter and Editor

Online Courses

Google Analytics

Professional Experience

NCSBE – North Carolina State Board of Elections 1/2024 – 12/2024

Training Specialist

Establish contacts, plan, and schedule seminars on various elections-related topics.

Provide public seminars on Voter Photo ID laws, Voter Registration, and Accessibility in Voting across the state.

Conduct specialized seminars with various interest groups on desired elections-related topics.

Train election workers on new laws and regulations.

Consult with SMEs on the best language for use in presentations and communications.

Develop specialized presentations for specific audience groups.

Process voter registration forms.

Key Accomplishments

Successfully completed over 100 public seminars in various parts of the state.

Created a new presentation for a seminar specialized for people with various disabilities.

Efforts led to successful implementation of the new Voter ID law. Less than 5% of voters showed up without an ID.

HUMANA 8/2023 – 10/2023

Learning Facilitator

Provide virtual training for new hires on the Humana Medicare systems.

Train Humana employees on best practices for customer service and customer interactions.

Review new policies and procedures within the system and update training as needed.

Follow up on employees once on the production floor to ensure continued success.

Key Accomplishment

Obtained certification as a Learning Facilitator.

Carried out successful new hire training with all learners passing their final exam.

WHITMORE SCHOOL, West Virginia 4/2020 – Present

Social Studies Teacher/Social Media Manager

Teach US History, US Government, World Geography, and Career Planning classes to over 100 online students.

Review student lessons and provide feedback on lessons submitted by students within 24 – 48 hrs. of submission – 100% online.

Manage Facebook, Instagram, LinkedIn, YouTube, and Twitter accounts.

Run relevant ads and grow following.

Key Accomplishments

Completed the first three years with an excellent record – no late work.

Helped redesign and started teaching – Career Planning - by the second month of teaching.

Social media following growing by over 15% each month.

Using social media to drive traffic to the website and increase enrollment – hit all goals set.

SKILL PATH, Raleigh, NC 3/2018 – 2/2023

Trainer

Provide training services to working professionals in a variety of skill areas: Communication skills, Copywriting, Social Media Marketing, and Live webinars.

Facilitate discussions on best practices for effective communication and marketing skills.

Provide on-site training for businesses requiring enhanced, personalized training.

Create content design instruction for training workbooks.

Conduct sales and promotions of books and other resources.

Use multiple presentation tools such as Prezi, PowerPoint, and Canva to deliver training.

Used multiple mediums such as Zoom, MS Teams, and WebEx to deliver virtual training.

Key Accomplishments

Obtained certification through Skill Path.

Started off teaching 5 different classes; added 4 more within 6 months.

Obtained high scores on client evaluations.

SPEAK AMERICA, Raleigh, NC 1/2012 – 1/2020

Communication Consultant

Train corporate clients to enhance their strategic communication skills.

Enhance the quality of communication skills for employees of RSA nationwide.

Train SAS employees; sales, developers, and management speakers.

Create curriculum as well as train the trainer manuals.

Manage and plan training logistics including rooms, supplies, travel logistics, and attendees.

Key Accomplishments:

Results testing found speakers being 80 percent more effective after being coached.

Consistently received high evaluations from participating speakers trained in seminars.

Used presentation tools such as Prezi, PowerPoint, and Canva.

WELLS FARGO, Raleigh, NC 2/2015 – 9/2015

Mortgage Loan Originator

Met and exceeded sales goals within the first 2 months of generating new clientele.

Created and developed new ways of prospecting for new clients through realtor relationships, personal contacts, seminars, advertising, and existing Wells Fargo customers.

Increased business for tellers and branch bankers by training them on finding suitable prospects.

NACA – Neighborhood Assistance Corporation of America, Raleigh, NC 2/2013 – 1/2015

Mortgage Loan Originator

Consistently maintained 100% of monthly closing goal at 5 loans per month.

Assisted 20+ customers weekly through extensive counseling to qualify for mortgage loans.

Improved quality of home ownership workshops and increased attendance by 50% through strategic advertising and presentation skills.

Trained and developed new team members to meet sales goals and performance requirements.

Managed logistics for weekly workshops including securing location, advertising, attendee registration, obtaining supplies, and reviewing content.

Facilitated 4-hour workshops twice a month as a presenter with 200 people attending on average.

Key Accomplishments:

Trained 3 team members who went on to meet and exceed set goals.

Obtained MLO licensing in NC and VA with access to 38 more states.

Rebuilt the Raleigh branch office from 1 to 6 staff members from being understaffed, inefficient, and unprofitable to profitable within 1 year.

AFFILIATED COMPUTER SERVICES (ACS), Raleigh, NC 1/2011 – 12/2011

Apple Advisor

Provided quality customer service in a call center environment earning near-perfect ratings on customer feedback.

Key Accomplishments:

Transitioned from technical support for iPhone, iPad, and iPod Touch to supporting iMac users within 6 months.

IMANI LEE, INC., San Diego, CA 12/2009 – 4/2019

Swahili Translator-Freelance

Translated audio recordings from Swahili to English for a language-learning organization.

Created quizzes and comprehension exercises for adult learners of the language.

Use AP style writing in translated documents.

Key Accomplishments:

Spearheaded the Swahili translation department to provide services to over a 1M new potential clients.

RHA HEALTH SERVICES, Creedmoor, NC 1/2001 – 9/2009

Direct Support Associate

Directed the opening of a new home care facility for mentally handicapped residents.

Offered general counseling services in the Raleigh area.

Key Accomplishments:

Generated efficient behavioral analysis reports for the Health Department saving the company on fines and costly employee hours.

Employee of the Month.

Teaching Experience

CHRISTIAN LIFE ACADEMY, Raleigh, NC 1/2004 – 6/2012

High School Teacher and Trainer

Taught Bible, Social Studies, History, Geography, Civics, and Economics classes.

Developed curriculum for Swahili and Public Speaking saving school funds and manpower required to generate curriculum and hire extra teachers.

Wrote and edited articles for the school yearbook.

Trained and mentored new teachers, speakers, and presenters enhancing the overall quality of education while saving the school thousands of dollars in offsite training.

Writer, Director, Producer, and Actor

Generated funds for buildings, salaries, and general use through fundraising performances

Wrote, Directed, and Produced: “Joshua”, “Satisfaction Guaranteed”, “Jerusalem”, “The Best Christmas Pageant Ever” and “Imani”

Education & Credentials

Masters in Higher Education; Instructional Design and Technology, Liberty University (2020)

Ph.D. in Instructional Design and Technology, Liberty University (2024)

Bachelor of Arts, Political Science, North Carolina University, Raleigh, NC (2005)

Associate in arts, Wake Technical College, Raleigh, NC (2001)

Volunteer Associate Pastor, Christian Life Fellowship Church (2004-Present)

Skill Path Certified Trainer (2018), Webinar, Social Media, and Google Analytics Certified (2019)

Launched Angaza Solutions, inc. (2019), a Social Media Marketing and Training Agency

Life and Health Insurance License (since 2010)

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