Real Estate Customer Service
Resume:
Marc Bing-Zaremba
Division President
Furlong, PA 18925
**********@*****.***
Driven executive with over thirty years of leading large teams over multi state portfolios in the Real Estate and Death Care industries.
Reporting to the Chief Executive Officer, responsible for all activities within the Eastern Division (One of two divisions) including site operations, profit performance, customer service, sales targets and oversight of the Divisional Vice-President of Sales and all Area Vice-Presidents of Operations (5). Instrumental in ensuring consistent and effective internal processes and communications in order to strengthen and position StoneMor, Inc. for continued success.
Responsible for overall performance for a $170,000,000 revenue budget with 30% operating margins. Increased EBITDA in the division by double digit growth over each of the last four years.
Extensive experience in the property management of commercial office, industrial, retail and multi-family real estate
including high rise, mixed use, LEED, LIHTC 80/20, Section 8 and conventional projects.
Developed successful customer service-oriented programs achieving market leading tenant retention and customer
satisfaction.
Established strong communications with employees and investors. Successfully demonstrate leadership, employee
development and effective problem solving.
Introduced innovative programs and initiatives to enhance property value.
Established effective construction management process and systems.
Work Experience
Division President (Eastern Division)
Stonemor Partners, L.P. - Trevose, PA
July 2019 to September 2023
Support the Corporate leadership teams to make consistent and progressive steps toward organizational consistency and sustainability; effectively communicate work plans and priorities derived from the organization's strategic plan by directing and partnering with management to follow through with coordinated accountabilities, objectives, and associated budgets.
Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
Take overall responsibility for regional finance and performance. Ensure achievement of sales targets, profit performance, site operations, and customer service across all cemetery and funeral locations in assigned territory.
Monitor and manage all Profit and Loss centers within assigned Division. Responsible for $170 million in overall revenue (2022 actual).
Ensure that the cemetery and funeral locations are in compliance with state, federal, and company requirements.
Work with the Management Team when necessary to rectify situations that arise that cannot be handled by location teams.
Consult with Human Resources when situations involve sensitive Employee Relations related matters.
Motivate and lead the leadership team; attract, recruit and retain required members of management; also provides mentoring, guidance, coaching and performance management.
Act as a "client-care officer" driving accountability for strong customer service relations across region of responsibility.
Hold weekly, monthly, or quarterly team meetings to ensure that the division is running smoothly.
Vice President of Maintenance and Development (Eastern Division)/Vice President of Business Development
Stonemor Partners, L.P. - Trevose, PA
July 2015 to July 2019
Ensure maintenance of all StoneMor properties and improvements, including buildings and their fixtures, equipment, and all operations.
Manage all Regional Directors of Maintenance and construction, ensure that all employees continually work towards the fulfillment of StoneMor’s mission.
Organize and execute the development of StoneMor’s properties, facilities, and buildings.
Manage vendor relationships and negotiate various service and/or equipment contracts.
Monitor and manage all Profit and Loss centers within assigned responsibility.
Recruit Directors of Maintenance and Area Managers for regional areas as needed.
Provide Directors of Maintenance with support and ongoing training when necessary.
Work with Regional Management Team to rectify situations that arise and cannot be handled by location team. Investigates situations with Management Team and puts forth corrective actions if necessary.
Travel to all cemetery locations regularly to meet any managerial needs of location, provides support and makes sure that maintenance employees are completing their duties in a proficient manner.
Negotiate contracts with 5 different unions in locations where required. Successfully negotiated 3 separate Collective Bargaining Agreements with company favorable results.
Evaluate the maintenance department for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) of individuals.
Interpret company policies to employees and enforces company policy and practices.
Attend weekly, monthly, and/or quarterly executive meetings to develop and discuss departmental goals.
Evaluate inventory requirements for cemeteries and develop inventory for sales thru land development, cremation gardens, mausoleums and columbarium product.
Determine if there is excess acreage after long term land needs for inventory are satisfied.
Determine highest and best use for excess acreage and develop marketing plans and listing strategy.
Perform market survey and comparable property analysis to determined fair market value.
Coordinate broker activity, marketing and conduct tours with potential purchasing parties.
Senior Vice President - Director of Property Management
Pitcairn Properties, Inc - Newtown, PA
November 2005 to July 2015
Created a property management department for a growing full service real estate company.
• Developed and implemented operational and staffing plans for new acquisitions totaling 3,400,000 sq. ft. (34
properties) to date.
• Created operational and procedural polices to service 7,500,000 sq.ft. of office, residential, retail and industrial
properties for company operations. Developed manuals for these policies.
• Develop and implement tenant retention plans for properties.
• Develop and implement operational initiatives for cost reduction and value enhancement.
• Research and initiate energy procurement and energy source alternatives for property operations to include wind
and solar power, as well as take advantage of deregulated markets.
• Work with Investment Department on underwriting and due diligence responsibilities.
• Work with development department to plan projects, transition and close out responsibilities, and managed the
process for achieving LEED Silver (NC) certification for two new class A office properties totaling 383,000 sq.ft. in
suburban Washington, D.C.
• Managed process for achieving LEED (EB) certification for a 212,000 sq.ft. class B office property renovation in
Atlanta, GA.
• Developed reporting and budgeting procedures to enhance investor and partner satisfaction.
• Maintain relationships with various equity partners.
• Assist in development and implementation of corporate strategies.
General Manager
Akridge Real Estate Services - Washington, DC
March 2004 to November 2005
Developed and implemented operation plans for a 1.3 million square foot 24/7 multi-use (retail, residential, office and
entertainment) project in Downtown Washington, D.C. (Gallery Place).
• Coordinated efforts for the development of a reciprocal easement agreement between the Commercial Office,
Entertainment, Retail and Residential components of this complex multi-use project and developed an equitable cost
sharing model for the project's common area maintenance charges.
• Supervised the tenant build out process for 300,000 sq.ft. of retail (14 tenants) and 250,000 sq.ft. of office tenants in
conjunction with adjoining occupied residential condominium units.
• Acted as liaison between four (4) different partnership entities plus the D.C. Government which was invested
through its first ever venture with tax increment financing.
• Developed a security and operation plan with the FBI that was integral in securing a 68,000 sq. ft. GSA lease for
the FBI anti-terrorism unit's headquarters in the heart of the Central Business District (was approved for Top-Secret
clearance for this Project).
• Trained and supervised Property Managers at various development sites to transition properties from development
into operation.
Regional Manager
The Rubenstein Company, L.P - McLean, VA
September 2000 to March 2004
Managed all activities and buildings for the 1.5 million square foot portfolio of commercial and retail real estate
properties in Northern Virginia.
• Served as primary contact in the Washington D.C. Metropolitan area for this Philadelphia based company.
• Analyzed staffing needs for the region and recruited individuals as necessary.
• Provided cost estimating and budgeting services for the leasing department relative to prospective tenant leases
and associated improvements.
• Worked with Corporate Development Group regarding planning, pre-construction activities, construction and final
close out of new property projects.
• Worked with architects, engineers and designers in the preparation of documentation for both tenant improvement
and base building projects.
• Managed contractors regarding construction for both tenant and base building items.
General Manager
CarrAmerica/Carr Real Estate Services - Washington, DC
April 1998 to September 2000
Overall management and operations responsibility for mixed-use, multi-facility, commercial investment projects
totaling at times over 1.2 million square feet.
Regional Property Manager
Lincoln Property Company - McLean, VA
January 1993 to March 1998
Supervised the management, marketing and performance of 4,000 residential units across eighteen properties in
Virginia, Maryland, New Jersey, Connecticut and Massachusetts. Experience in managing a portfolio which ranged
from class A to D including some Section 8 and MPDU programs with supervision of six $1 million + rehabilitation
projects in four states.
Property Manager
Lincoln Property Company - McLean, VA
December 1991 to December 1992
Infantry Platoon Leader (1st Lieutenant)
U.S. Army
May 1988 to December 1991
Education
BA in History/Political Science
(Minor in Spanish)
Massachusetts College of Liberal Arts - North Adams, MA
Institute of Real Estate Management
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