Customer Service High School

ARIANNA BARBER

Lakeland, FL ***** 863-***-**** **************@******.***

EDUCATION

High School Diploma: 12/2023

Polk County Virtual School - Lakeland, FL

PROFESSIONAL SUMMARY

A well-organized professional, equipped with experience in customer service roles. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills and ready to help the team achieve company goals!

● Reception Desk Management

● Word Processing

● Organization and Efficiency

● Inventory Management

● Billing and Payment Processing

● Strong Communication skills - written and verbal

● Time Management

● Telephone Skills

● Team player

● Can successfully work well under pressure

WORK HISTORY

Casino Beverage Server, 06/2024-03/2025

Seminole Hard Rock Hotel & Casino

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts

• Demonstrated wonderful customer service and upselling skills new, and returning customers

• Communicated with all departments regarding things occurring in the casino in the sense of safety and behavior.

• Handled payment and security measures to keep the casino running smoothly. Waitress, 02/2024- Current

Beef O Brady’s

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Collaborated with team members to consistently provide efficient service during peak hours.

• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista, 05/2023 - 02/2024

Starbucks

Interacted with customers during busy periods to promote a fun, positive environment.

Controlled line and crowd with quick, kind, and accurate service.

Handcrafted and customized quality drinks, and quality service

Cleaned, machines, utensils, and seating areas daily and kept a clean environment.

Maintained regular and consistent attendance and punctuality. Front Desk Administrative Assistant 10/2022 - 05/2023 Lakeland Medical Massage

Answered phone promptly and directed incoming calls to correct offices.

Resolved customer problems and complaints.

Collected all payment types (credit, debit, cash, check) and processed transactions

Handled assignments independently with good judgement and critical thinking skills.

Confirmed appointments, communicated with clients, and updated client records.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices

Corresponded with clients through email, telephone, or text.

Responded to inquiries from callers seeking information.

Contact this candidate