Program Manager Management

Michael E. Maturen

Hillsboro, OR LinkedIn *******.*******@*****.*** 303-***-****

Director Program Management

Management Consulting Portfolio Management

Problem Solver Excellent Communicator

15+ years Project management experience in healthcare, information technology and portfolio management leading large, diverse and complex projects. 15+ years’ experience in the software development industry, 10+ years as a technical program manager and self-motivated, with a high sense of accountability, urgency, and drive. Responsible for establishing and leading large program capital investment portfolios that align with organization's strategic objectives.

Facilitated the migration of data and analytics platforms to the cloud with projected budgets of $103.6M in 2022 and $82.2M in 2023.

The on-time and on-budget Key Performance indicators (KPIs) for 2022 exceeded expectations, registering 96% and below 5%, respectively.

Accomplished healthcare leader with proven success in helping organizations identify and address technology, financial, regulatory compliance, operational and financial risks. Expertise in clinical and ambulatory care business reengineering. Directed the design and implementation of a GCP (Good Clinical Practice) guided Clinical Drug Trial application. This application involved the entire life cycle of a sponsored clinical drug trial: from initial sponsor recruitment through database lock and outcome reporting. Renegotiated cardiology pharmaceutical contracts.

Risk Management Operational & Financial Management Project Plan & Roadmap Management Stakeholder Management

EXPERIENCE

Evinex Portland, OR 04/2024 - Present

Senior Program Manager, Program Management Organization

Provided leadership, technical proficiency, project management and release management leadership for PFI to Salesforce CRM migration. Managed and developed the Role Based Access and Control (RBAC) hierarchy, project plans, RAID Log

Managed and developed project plans, RAID Log, release management plans, the Role Based Access and Control (RBAC) hierarchy, status reporting and key leadership metrics.

Provided key program processes and artifacts that enhanced PMO program reporting and control that lead to a successful implementation.

Skills: Program Leadership · Coaching & Mentoring · PMO · Jira · Asana ·MS Project · Business Analysis ·Salesforce

Kaiser Permanente Portland, OR 07/2018 – 04/2024

Director, Program Management Organization

Established a Program Management Organization (PMO) for a board-funded Data and Analytics investment portfolio dedicated to transformative IT and healthcare programs, comprised of 300 individuals.

Facilitated the migration of data and analytics platforms to cloud (MS Azure SaaS) with projected budgets of $103.6M in 2022 and $82.2M in 2023. Developed and managed multi-year, multi-million dollar budgets under this portfolio.

The on-time and on-budget Key Performance indicators (KPIs) for 2022 exceeded expectations, registering 96% and below 5%, respectively.

Implemented a suite of program management tools, including Atlassian, Microsoft Project Online, ServiceNow and Power BI.

Enhanced operational efficiency by 35% and unified the enterprise platform for standard KPIs and operating metrics.

Organized an enterprise strategic initiative to advance the IT technology platform by accessing the technological framework and identifying current and future business, medical group, organizational, and IT operational challenges.

Collaborated with a vendor partner to formulate and garner approval and endorsement from the KP senior executives for optimal use cases and an aligned technological 5-year roadmap which included Advanced Analytics and Visualization, Artificial Intelligence (AI), Machine Learning and Frameworks (ML/MLF), Internet of Things (IoT), Big Data Platforms, Cloud Computing, Software as a Service (SaaS), and Natural Language Processing (NLP).

Developed and directed a strategy with a prominent Cloud vendor partner and internal stakeholders to architect a persona-centric engineer training framework, driving a transformative shift in our in-house technical training pertaining to Cloud technologies and credentials.

Increased organizational Cloud technologies certifications by 17% within one year, surpassing the enterprise’s goal.

Guided a critical program for IT leadership, orchestrating an evaluation and correction of the existing Cloud Software as a Service (SaaS) analytics platform.

Optimized cloud technology performance by achieving platform configuration enhancements and revising the ETL coding guidelines.

Directed and supported a team of 23 Project Managers, Scrum Masters, Release Train Engineers, Agile Coaches, Data Scientists, and Business Analysts while mentoring teams with their career paths, development plans, and yearly goals.

Employee job and managerial satisfaction metrics consistently exceeded overall IT and organizational results.

Skills: IT Transformation · IT Strategy · Vendor Management · Program & Organization Financials · Jira Align/Jira · · Confluence · Data Migration · Agile, Waterfall, Hybrid Methodologies

Principal Program Manager Denver, CO 12/2015 – 07/2018

Led a multidisciplinary team to oversee the execution of complex initiatives, consistently delivering results that exceeded expectations, and managed a diverse portfolio of projects, driving alignment between strategic objectives and operational execution.

Implemented project management methodologies to ensure clear goals, efficient resource allocation, timely delivery, and financial controls.

Fostered relationships with stakeholders at all levels, resulting in seamless communication and collaboration.

Directed a high-profile program that integrated newly acquired markets into the enterprise solution for rating and underwriting functions.

Generated membership and claims data for 5M additional members for the Large Commercial Group book of business.

Managed a critical network pricing program turnaround to avoid contract compliance penalties due to ongoing delays in data submission.

Championed a 30% reduction of end-to-end data processing time and avoided a penalty cost.

Influenced the organization to conduct a test automation proof of concept with a QA vendor partner’s open-source product.

The pilot reduced QA total cost by 30% through resource reductions and increased the ability to expand the scope with minimal impact on the staff, budget, and timeline.

Guided transformational changes to program and project intake processes.

Eliminated redundancy & manual activities, increased clarity and proficiency, and reduced costs for the organization.

Skills: Budgeting · Change Management · Governance · Revenue Cycle · Team Development & Growth · Team Management · Data Analytics · Jira Align/Jira · Confluence · Data Migration · Agile, Waterfall, Hybrid Methodologies

Cognizant United States, On-site 04/2011 – 12/2015

Senior Manager

Influenced client healthcare organizations in effectively selecting, implementing, and managing software solutions that enhance healthcare delivery, streamline operations, and ensure regulatory compliance

Developed and managed comprehensive at-risk program turnaround plans, conducting thorough risk assessments of clients’ PMO processes and procedures in response to client proposals.

Ensured software solution delivery to meet client’s objectives and strengthened PMO best practices.

Spearheaded organizational leadership by engaging with key accounts to develop portfolio and program strategies to address at-risk programs.

Identified key challenges and areas for improvement.

Collaborated on proposal responses by assisting in evaluating, selecting, and presenting software solutions

Won business by aligning with the specific requirements and goals of healthcare organizations.

Skills: Project Management Software · Process Alignment · Metric Reports · People Potential · Healthcare Consulting · Strategic Planning

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS )- Computer Science Central Michigan University

Program Management Methodology Capgemini America Perform

Project Management Institute (PMI) Project Management Professional (PMP)

ADDITIONAL SKILLS

Planning SAFe Agile Scrum Waterfall Hybrid Goal Setting Operations Strong oral and written communication skills Communication Metrics KPIs OKRs IT Infrastructure Program Portfolio Management Create Value Propositions Scope Change Management Compliance Management RAID Management Automotive Management Consulting Payor Provider Provider Credentialing Network Pricing Revenue Cycle Management Cardiology Radiology Telemedicine Azure Databricks Document Management Systems Snowflake MS Project Monday Smartsheet Asana Jira Align Jira Confluence Visio Tableau Power BI Clinical Drug Trials DICOM Imaging & Archiving Pharmacy Price Negotiation McKesson EPIC Salesforce General Motors Global Standards Group Supply Chain Ford Motor Company Parts and Supply eCommerce Digital marketing Pipeline Management

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