Sales and service, AT&T narrowband specialist

Kim Isabell

@ Louisville, KY ***** &2-502******* <4 *********@*****.***

PROFESSIONAL © Proven sales and customer support specialist with a track record of enhancing

SUMMARY customer satisfaction and increasing sales revenue at AT&T. Skilled in upselling

and problem-solving, adept at building strong client relationships. Excelled in

high-stress situations, consistently delivering exceptional customer service and

driving positive outcomes.

SKILLS © Upselling Professional demeanor

Adapt to diverse groups Sales trends

Excellent people skills Sales expertise

Point of sale operation Problem-solving skills

[Type] product knowledge Exceptional customer service

Product and service sales

WORK HISTORY © SALES ASSOCIATE 09/2005 to CURRENT

AT&T Louisville, KY

Organized racks and shelves to maintain store visual appeal, engage

customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash

handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Maintained calm demeanor and professionally managed issues in busy,

high-stress situations.

Provided positive first impressions to welcome existing, new, and potential

customers.

Solved customer challenges by offering relevant products and services.

Increased sales revenue by building strong rapport with customers and

recommending appropriate products based on their needs.

© CUSTOMER SUPPORT SPECIALIST 09/2005 to CURRENT

AT&T Louisville, KY

Developed strong relationships with clients, resulting in repeat business

and positive feedback.

Delivered exceptional customer service experiences by maintaining a

positive attitude, active listening skills, and empathetic responses to

customer concerns.

Managed a high volume of inbound calls while maintaining excellent call

quality standards and adhering to established procedures.

Maintained customer satisfaction with forward-thinking strategies focused

‘on addressing customer needs and resolving concerns.

Enhanced customer satisfaction by addressing and resolving complex

issues promptly and professionally.

Helped large volume of customers every day with positive attitude and

focus on customer satisfaction

Handled escalated support cases with diplomacy and tact, successfully

defusing tense situations between the company and its customers

EDUCATION © Fine Arts

West Virginia State University, Institute WV

© Associates Degree Graphic Design 03/1985

Pittsburgh Art Institue, Pittsburgh, PA

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