Customer Service Social Media
Resume:
EMPLOYMENT HISTORY
Hostess/Server, Deadwood Bar & Grill, Northville, MI
MAR 2021 - OCT 2023
Barista/Barista Trainer, Starbucks, Novi, MI - Seattle, WA OCT 2023 - OCT 2024
Shift Supervisor, The Living Room Cafe, Seattle, WA NOV 2024 - JAN 2025
Seasonal Shift Supervisor, Lush, Lynnwood, WA
SKILLS
Conflict Resolution Team Collaboration
Customer Engagement Training Development
Customer Service Interpersonal Skills
Adaptability Team Motivation
Social Media Management Leadership
17836 1st Avenue NE, Shoreline, United States,
98155
*************@*****.***
SERENITY VANN
PROFESSIONAL SUMMARY
Dynamic shift supervisor with 5+ years of experience in hospitality and retail, adept at optimizing team performance and enhancing customer satisfaction. Demonstrates exceptional skills in conflict resolution, team collaboration, and leadership, ensuring smooth operations and high service standards. Passionate about leveraging innovative strategies to foster team motivation and drive customer engagement, aiming to contribute to a forward-thinking organization.
Greeted guests warmly, enhancing customer satisfaction and repeat visits. Managed table assignments, optimizing seating efficiency during peak hours. Resolved guest complaints promptly, improving overall dining experience. Collaborated with team to ensure smooth service flow and timely order delivery. Trained new staff, fostering a supportive and knowledgeable team environment. Managed guest seating operations and dining reservations while maintaining high service standards, reducing wait times and enhancing customer satisfaction Trained new baristas, enhancing team efficiency and customer satisfaction through effective coaching. Managed daily operations, ensuring smooth service and high-quality beverage preparation. Implemented inventory controls, reducing waste and maintaining stock levels for optimal service. Resolved customer issues promptly, fostering a welcoming environment and repeat business. Collaborated with team to develop new drink recipes, increasing sales and customer engagement. Orchestrated smooth operations during peak hours, fostering team synergy and delivering consistent customer satisfaction through efficient service Managed daily operations, enhancing team efficiency and customer satisfaction. Trained staff, improving service quality and reducing errors. Implemented scheduling systems, optimizing shift coverage and reducing overtime. Resolved customer complaints, maintaining high satisfaction levels. Monitored inventory, minimizing waste and ensuring product availability. Lead cafe operations, train staff, optimize workflows, and maintain quality standards while reducing service time and enhancing customer satisfaction Led seasonal retail team operations, optimised store workflow, and coordinated inventory management while maintaining exceptional customer service standards Supervised daily operations, mentored new staff members, and fostered positive team dynamics during peak holiday season Managed shift schedules, monitored sales targets, and ensured compliance with company policies while maintaining store presentation standards Facilitated team communication, resolved customer concerns promptly, and implemented effective problem-solving strategies during high-traffic periods Creativity
EDUCATION
SEP 2019 - MAY 2023
High School Degree, Northville High School, Northville, MI Graduated with honors and a 3.8 GPA.
HOBBIES
I love hiking, drawing, and my fur babies Yuzu and Garbanzo! :)
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