Customer Service Representative

Montoya Dandridge

Customer service representative

email: ****.*********@******.***

Phone: 804-***-****

Organized, detailed oriented with a strong background in customer service.

Seeking a position to utilize my skills in communication, retention,and administrative tasks to contribute a positive client experience.

Experience

T-Mobile usa call center

Customer service Expert February 2017- April 2025

Managing a high inbound calls volume.

Demonstrated strong product knowledge to assist customers with purchase decisions and billing concerns.

Utilize CRM software to track customer interactions and document case details

.Also, assist in training new hires on company policies, procedures and best practices.

Complying All FTC, FCC AND CPNI laws and best business practices.

GENERAL DYNAMICS — 2013-2016

Assisted with enrolling customers into Medicare also disclosing information about Medicare part D. Educating coverage options for beneficiaries.Resolving concerns about claims and deductibles.

Complying with HIPPAA laws.

Education

American intercontinental university- business marketing 2011-2013

Hopewell high school- 2001-2005

Skills

Inbound and chat customer service

Data entry

Microsoft word & Excel

CRM

Customer service and relations

Retention

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