Operations Manager
Resume:
Julie Austin
Pacifica, CA *4044
*************@*****.***
Work Experience
Operations Manager
One Medical-San Mateo, CA
September 2021 to February 2025
Oversee day to day operations of the medical practice that includes primary care, pediatrics and urgent care.
Manage all operational functions of the office including metrics such as NPS, HSP, access, utilization; gap care,
post visit survey responses. Create and maintain the work schedule for all of the office staff which includes, doctors, nurse practitioners, lab staff and admin staff. Oversee all HR related functions in the
office. I manage all of the google feedback. I oversee all of the inventory needs of the office including
ordering and maintaining office budgets. Train and onboard all incoming staff. Maintain engagement for the team. I am very familiar with insurances, prior authorizations, and referrals. Interview candidates for the office, Assist patients at the front desk by check in/check out, insurance verification,
printing/paperwork tasks, prepping tests, tasking to service level expectations, obtain pre authorizations, Medicare voluntary alignment, schedule appointments, obtain records, practice CICARE, GEMBA staff and offer appropriate feedback; maintain patient records Supervised 20 employees which includes 7 Administrative staff, 3 Lab Technicians, 6Â Doctors and 4Â Physician Assistants
Software programs used: EPIC, Tableau, Qualtrics, openWrench, Zen desk, Coupa, Envi, Workday, Continu, Reflective, Open Practice Solutions, 1Life School Assistant
Pacifica School District-Pacifica, CA
April 2016 to September 2021
Answer phones, assistant in daily attendance, create bi-weekly school newsletter, make signs for school, supervise children on playground, assistant in cafeteria supervision, manage after school classes via community organizations. Administer ELPAC testing, paraprofessional, create spreadsheets, create flyers, school librarian, comfortable with Computers. Excel, word, PowerPoint, Adobe. Quick learner on computer software programs. I sub for our school secretary as needed. Collections Coordinator
Gordon & Rees Law Firm-San Francisco, CA
June 2008 to November 2008
Placed by Ajilon Finance Temp Services
Maintain collections on accounts and make necessary communications with Vendors . Create monthly report for company managers Accounts Receivable Clerk
Dekenkolb Engineers-San Francisco, CA
November 2005 to August 2007
Placed by Ajilon Finance Temp Services
Maintain collections on accounts and make necessary communications with vendors Create monthly report for company managers
Billing Specialist
ServiceNet, Inc-Northampton, MA
November 2003 to October 2005
Process bi-monthly closing of accounts receivables Maintain client eligibility
Create policy and procedures as it relates to accounts receivables Maintain collections on accounts and make necessary communications Office Manager
Bokina Chiropractic and Rehabilitation-Northampton, March 2002 to November 2003
Answer multi-line telephone system, Maintain patient schedule, Maintain patient files, Handle doctor's schedule, maintain personal appointments for doctors Maintain computer records, Oversee HIPAA program
Supervised 4 people- 2 administrative and 2 physical therapists Personnel Coordinator
Compass Health, Inc-Arroyo Grande, CA
June 1996 to February 2002
Generate facility payroll, Coordinate employee benefits and COBRA Coordinate employee worker's compensation benefits and OSHA requirements Complete monthly accounts payable
Handle facility petty cash, Oversee facility advertising Facilitate monthly employee meeting
Organize employee related events, Oversee facility safety program Closed resident medical records upon discharge
Purged resident medical records
Completed resident Treatment Authorization Request Forms for Medi-Cal Insurance Site Director
City of San Luis Obispo Parks and Recreation-San Luis Obispo, CA May 1993 to June 1996
Supervised up to twenty employees
Planned lesson plans and managed full curriculum with focus on children ages 5 - 12 Coordinated community service activities and local events. Participated in annual surveys Managed site finances and family billing
Education
Bachelor of Science in Human Development
California Polytechnic State University - San Luis Obispo, CA. Completed June 1996
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