Medical Assistant Front Desk
Resume:
Patricia Dumas
Cranston, RI *****
********@*****.***
EXPERIENCE
Harvard Vanguard Medical Associates, Boston, MA - Specialty Navigator II
APRIL 2006 - PRESENT
● Coordinate and schedule patients for tests, consultations, initial evaluation or other procedures.
● Obtains necessary authorizations
● Ensures that all necessary documentation and preparatory activities have been completed and, if applicable, forward necessary information to the provider prior to patient appointment.
● Maintains and utilizes a thorough knowledge base on a range of referral related issues, keeping current on policies and procedures of all current insurance providers
● Researches referral and provider information as needed Brigham & Womens Faulkner Hospital, Jamaica Plain, MA 1. Admitting Officer
NOVEMBER 2015 - MONTH 2021
● Conducts a detailed admission/registration interview
● Responds immediately when patients arrives at the front desk
● Updates, obtains and verifies all patient data
● Checks eligibility with insurance companies
● Identifies patients who are uninsured and underinsured
● Obtains and witness necessary forms
● Ensures that identification bracelets are printed and sent to the correct unit
● Prepare death certificate for expired patients
● Call organ donor on all expired patients
2. Lab Assistant/Phlebotomy Tech
JUNE 2007 - OCTOBER 2015
● Evening charge tech
● Register patients
● Input/Retrieve orders from Meditech, Epic, and Sunquest
● Performed lab draws for In/Out patients
● Prepare sendouts
● Centrifuged specimens
● Discard old specimens
● Train new hires
● Answer phones
● Worked closely with mayo clinic
Brigham & Womens Physician Organization, Boston, MA - Lead Medical Assistant
JANUARY 2007 - JANUARY 2012
● Maintain the workflow
● Fill prescriptions
● Perform phlebotomy
● Triage
● Referrals
● Vital signs
● Order/ stock supplies
● Schedule patients
● Performed lab testing
Promedica Clinical Research Center, Brighton, MA - Medical Technician Assistant
MAY 2005 - JANUARY 2013
● Shift supervisor
● Performed vital signs according to protocol
● Assist with insertion of heplocks
● Draw subjects blood
● Process specimens
● Collect urine/measured volume
● Distribution medication per protocol
● Maintain documents for clinical studies
● EKGS
● Weighed and measured food before distributing to subjects Dorchester House Multi Service Center, Boston, MA - Medical Assistant/Family Planning Coordinator
DECEMBER 2000 - JULY 2004
● Adult medicine
● Record vital signs, blood sugars, and urine test in to EMR
● Triage phone calls
● Escort patients to exam rooms
● Check controls
● Order/Stock supplies
● In charge of schedules for nursing staff
● Preceptor to new hire medical assistants, residents, and nursing students
● Family planning HIV counseling
● Distribute birth control contraception under guidelines of ABCD
● Assist with sigmoidoscopy
● Autoclave instrument
● Setup/assist with dermatology biopsy
● Performed EKG’s
● Chaperone with GYN exam and set up for paps
Roslindale Pediatrics Inc, Jamaica Plain, MA - Medical Assistant/Referral Specialist
APRIL 1999 - NOVEMBER 2003
● Performed vital signs on patients
● Administered immunizations
● Ordered supplies
● Billing
● Triage phone calls
● Appointment scheduling
● Call in prescriptions
● Prepared wic and capes forms prn
● Referrals process to specialist
● Removed sutures
● FIling
● Planted and read mantoux test
Newton Wellesley Hospital, Wellesley, MA - Emergency Room Admitting Associate
MAY 1999 - MARCH 2001
● Triage phones
● Register Patients
● Update patient history in EMR
● Verify insurance
● Billing
● Ambulance intake
● Liaison between attending and charge nurse for admissions
● Dispatch transportation
● Receive calls for expected patient from PCP
● Cover the concierge desk
Children's Hospital, Boston, MA - Registration Team Lead 2nd Shift JUNE 1997 - MARCH 1999
● In charge of breaks and schedules for 2nd shift staff
● Worked closely with admitting staff and registered patients in ER
● Inbound/Outbound phone calls
● Verify insurance by POS device
● Update patient information in EMR
● Discharge patient
● Print blue card
● Billed with IDC 9 codes
● Page on call providers for all services with ER patient Beth Israel Hospital at Bowdoin Street Health Center, Dorchester, MA - Practice Assistant
JUNE 1996 - APRIL 1999
● Registered patients for entire clinic
● Scheduled appointments
● Answer phones
● Ordered supplies
● Performed phlebotomy on adult and pediatric patients
● Verify insurance information
Dr. Michael Goldstein Office at Beth Israel Care Group Inc, Brookline, MA - Medical Assistant
DECEMBER 1994 - MAY 1996
● Escort patients to exam room
● Take vital signs
● Perform stat blood test on MD 6/coulter machine
● Start IV lines for chemotherapy patients
● Schedule ultrasound and radiation appointments
● Order/stock supplies
● Quality controls
● Assist with GYN exams
Hyde Park Pediatrics PC, Hyde Park, MA - Medical Assistant SEPTEMBER 1992 - DECEMBER 1994
● Vital signs, HC, and hearing tests
● Eye exams
● Triage phone calls
● Referrals
● Incubation of strep and urine test
● Administer immunization
● Balanced day sheets
● Plant and read PPD’s
Patricia Luv & Care Center, Boston, MA - Licensed Daycare Provider/Owner
1985 - 1991
● Manage entire daycare facility
● Prepared student for 1st grade
● Organized playgroups
● Outdoor activities
● Prepared meals for children
● Provided transportation to and and from facility
● Taught children basic learning needs
EDUCATION
National Education Center/Bryman Campus, Cambridge, MA - Medical Assistant Certificate
1991
Wheelock College, Boston, MA - Early Childhood Education 1989
Copley Square High School, Boston, MA - High School Diploma SKILLS
CPR certified, medical technician, phlebotomy, EPIC, Microsoft Office, Meditech
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