Project Manager Information Technology

PROFESSIONAL SUMMARY

Datacenter Manager with over 15 years of experience managing large-scale infrastructure operations and enterprise data center projects. Proficient in applying the ITIL service management framework to implement best practices and ensure seamless service delivery. Skilled in collaborating with technical and operational teams across distributed locations to achieve effective coordination. Familiar with Data Centers battery backup technology. Experienced in Agile work environments and well-versed in disaster recovery practices in 24/7 operations. Possesses strong verbal and written communication skills, with a proven ability to excel in dynamic, complex environments.

PROFESSIONAL EXPERIENCE

Hillenbrand Corporation DC,

Datacenter Project Manager 1/2024 – 10/2024

Ensure project plans are established, followed and communication needs of the project/program are met.

Drive consistent and efficient execution of projects/programs by working closely with internal business partners and stakeholders to drive the adoption and implementation of standards in processes and programs.

Partner with various project teams within our organization to identify operational gaps and provide solutions through effective project and change management.

Assess and communicate risk as it relates to open projects, helping to manage system testing, documentation, and effective escalation processes.

Function as internal liaison between functional departments as it pertains to specific projects.

Monitor vendor support and schedule to maintain projects timeline.

Lincoln Financial Group Datacenter Project Manager Dec.2022 – Dec 2023

The Data Center Engineering within Lincoln maintenance of critical infrastructure, vendor management and metric reporting. Operate and manage. Data Centers and Key Cities, including risk management and mitigation, corrective and preventative. Provided direction for cabling, fiber, installation and decommissioning of devices in the DC a long with the installation and decommissioning of devices in the DC. Assist with the planning both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.

Work in partnership with the Lincoln Facilities team to ensure the highest levels of operation for critical data center infrastructure is always maintained.

DUTIES AND RESPONSIBILITIES

•Oversees specialized preventative and corrective maintenance on-site to critical facility

•components and/or systems.

•Engages vendors to perform moderately difficult repairs, maintenance, and installations and on-

•site inspections to critical facility systems.

•Supervises the Building Monitoring System (BMS) and resolves alarms for specialized issues

•requiring considerable judgement and implications to resolve; follows guidelines on standard

•procedures and makes recommendations for solutioning.

•Operates and maintains plumbing, fire suppression, and life-safety systems.

•Implements energy efficiency measures.

•Works on assignments requiring considerable judgment and initiative. Understands implications

•of work and makes recommendations for solutions.

•Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are

•carried out per standards and requirements.

•Assists with the creation and submission of scripts for maintenance.

•Tracks and implements the work approval process for service providers for critical maintenance

•(Including briefing at the start of work, control of work during the day workday/shift, final

•review of the work carried out).

•In cooperation with the vendors, changes/updates technical files for plants and equipment

•ensuring files and builds are up to date.

•Identifies Single Points of Failure (SPOFs) and makes recommendations for solutions.

•Responds to all on-site incidents, including failures, significant problems, and delays.

•Performs Root Cause Analysis (RCA) and makes recommendations for solutions.

•Supports the on-site staff during incidents.

ADDITIONAL POSITION RESPONSIBILITIES

•Carries out duties in compliance with all state and federal regulations and guidelines. Complies

with all company and site policies and procedures.

•Remains current in profession and industry trends.

•Makes a positive contribution as demonstrated by: Making suggestions for improvement,

Learning new skills, procedures, and processes.

•Performs other duties as required.

Kyndryl Infrastructure,

RTP- Durham, North Carolina Sept. 2020 – Dec. 2022

Datacenter Project Manager

Collaborate with site managers and team players to ensure Building Management Systems projects move through all phases of a project (i.e., information gathering, testing, implementation, Software migration troubleshooting, etc.).

Maintain and install IOT’s UPS, Generator, Batteries, Access control, Fire Protection Systems and Environmental

Communicate with customers to understand their current workflow, expectations, scope, and requirements (i.e., business analysis).

Proactively identify and manage overall project dependencies ensuring product implementation stays on-time and on-scope.

Develop and maintain project documentation such as project plans, punch lists, configuration guides, etc.

Communicate project status and next steps to customers through regular project status calls and through continuous verbal/email communication.

Act as liaison between end-users, project management team, sales team and developers to define software requirements and write detailed functional specifications.

Participate in departmental/branch meetings for open dialogue and exchange ideas.

Continue education by completing training sessions to improve and develop current skillset.

Provide knowledge of commercial networking and firewall practices.

Host and participate in WebEx and Microsoft Team meetings.

Utilize Agile methodology daily!

Monitor vendor support and schedule to maintain projects timeline.

IBM Infrastructure,

RTP- Durham, North Carolina July 2019 – Sept. 2020

Datacenter Project Manager

Responsible for managing BMS projects to ensure on time and on budget delivery of infrastructure project from conception to completion.

Collaborate with site managers and team players to ensure Building Management Projects move through all phases of a project (i.e., information gathering, testing, implementation, Software migration troubleshooting, etc.).

troubleshooting, etc.).

Maintain and install IOT’s UPS, Generator, Batteries, Access control, Fire Protection Systems and Environmental

Communicate with customers to understand their current workflow, expectations, scope and requirements (i.e., business analysis).

Proactively identify and manage overall project dependencies ensuring product implementation stays on-time and on-scope.

Develop and maintain project documentation such as project plans, punch lists, configuration guides, etc.

Communicate project status and next steps to customers through regular project status calls and through continuous verbal/email communication.

Act as liaison between end-users, project management team, sales team and developers to define software requirements and write detailed functional specifications.

Participate in departmental/branch meetings for open dialogue and exchange ideas.

Continue education by completing training sessions to improve and develop current skillset.

Provide knowledge of commercial networking and firewall practices.

Host and participate in WebEx and Microsoft Team meetings.

Utilize agile methodology daily

Monitor vendor support and schedule to maintain projects timeline.

.

IBM, Whitsett, NC May 2015 – July 2017

Datacenter Project Manager / Contractor

Supported a global data center operations for American Express in a 7x24x365 environment.

Provided constant monitoring, including space, power and cooling infrastructure to ensure normal operations. Provided tracking using tools such as Nlyte and DCIM, for space planning and hardware location and rack inventory.

Checked power status at site/device and monitor LEDs to identify alarms.

Managed utilization of environmental equipment (UPS, power systems, and backup generators).

Performed system preventive maintenance for space planning, power, cooling capacity planning, and physical security of Data Center facility and equipment.

Racked, de-racked equipment and decommission hardware.

Configured network cards, KVM or DRAC / RIB /ILO.

Performed hardware troubleshooting, upgrades, replacements, and if required hard reboot for devices. Tracked and control all racked equipment using Nlyte and DCIM.

Monitored Building Management Systems (BMS), UPS, Generator, Batteries, Access control, Fire Protection Systems and Environmental for system alerts and abnormal operations.

Enabled access to authorized personnel and escort vendors during site visits.

Shipped and received all data center equipment; along with inspecting equipment for physical damage before installation.

Miller-Coors Brewery, Eden, NC April 2013 – May 2015

Lead IT Support Engineer IBM Contractor

•Analyzed and resolved customer problems within one visit.

•Managed System Administrator of Active Directory and Windows.

•Utilized SCCM and ticketing systems for management and tracking.

•Monitored, assessed, and reported on network bandwidth and resource utilization.

•Built, configured and supported network, servers, PCs, thin client, wireless hardware for onsite and remote locations.

•Executed problem source identification and problem resolution at the client location.

•Supported 700 users (or endpoints) in a team of 5 individuals.

•Conducted follow-up calls to customers to ensure incident closure.

•Maintained technical awareness of future product releases and technology strategies/trends.

•Performed root cause analysis and implemented preventative procedures.

SKILLS & CERTIFICATIONS

BMS Systems Agile

Microsoft Window AIX Operating Systems VPN

Red Hat Linux Routers SSL / Switches VOIP

HP Servers Blades Cisco UCS LAN/WAN architecture Nexus

Storage Devices Network Appliance Help Desk Microsoft Office

Technology Specialist IT Consultant Network Manager Network Plus

MCT, MCP, and MCSE Change Advisory Board Service Now

Teamwork & Interaction

EDUCATION

Westchester Community College, Computer Technology

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