Diligent in customer service

Shakeira Faulckes

Philadelphia, PA *****

Summary

• Possess a strong administration and customer service background.

• Provide accurate information to clients independently while serving multiple clients.

• Discover client needs, and make recommendations to resolve any issues within the office.

• Build and maintain internal and external customer relationships to ensure satisfaction.

• Assist supervisors with multiple office projects.

• Possess the ability to multi-task in order to finish projects in a timely fashion.

• Proficient in Microsoft Word, Excel, and PowerPoint Education

• Associate’s Degree in Paralegal Studies 2011

Prism Career Institute, Upper Darby, PA

• High School Diploma 2005

William Penn High School, Philadelphia, PA

Work Experience:

Loews Philadelphia Hotel

Philadelphia, PA

Aug 2023 – Jan 2025

Front Desk Concierge

• Planned and confirmed reservations for dining, and transportation for guests.

• Handled incoming and outgoing deliveries and mail, for staff and guests.

• Performed basic administrative tasks, such as answering phones, taking messages, managing paperwork and files.

• Assisted with building events and parties. To upkeep a smooth operation. Fountain View at Logan Square Philadelphia, PA

Nov 2021 – Jul 2023

Guest Services

• Greeted and assisted guests, residents, family members, and visitors of the facility.

• Was responsible for doing at least 50+ inbound and outbound calls.

• Pulled patient records for discharge date using the database.

• Answered and routed telephone calls.

• Assisted with emergency situations.

Hahnemann Hospital, Philadelphia, PA Oct 2018 – Nov 2019 Receptionist

• Served patients by greeting and assisting them.

• Scheduled appointments, maintained records and accounts.

• Welcomed patients and visitors in person or on the telephone, and answered any inquiries. Synterra LTD, Philadelphia, PA Jul 2017 – Nov 2017 Resident Intern

• Assisted Office Administrative with incoming and outgoing emails from all contractors on Payroll list.

• Filed all employees’ paperwork properly in alphabetical order; Utilized Microsoft Word and Excel.

• Made sure all employees’ payroll information was emailed or mailed directly to office before deadline. Penn Staffing Services, Philadelphia, PA May 2016 – Aug 2016 Psychiatric Tech

• Monitored adults with mental/behavioral problems within a rehabilitation facility.

• Assisted medical staff with giving patients daily meals and medicine properly throughout the day.

• Assisted Nurse Supervisor with daily procedures, making sure all patients were safe from any harm.

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