Data Entry Customer Service

Angel Skipper

**** *. ******* ***., *******, IL *0621 // 312-***-**** // ****************@***.***

Objective

Learning to become the best! The most responsible, dedicated, determined, successful achiever, for an award-winning company.

Summary 01/1999 – Current

Qualifications: Customer Service Representatives / Data Entry / Product Support Specialist / Claimant Services Specialist / Messaging Chat Agent

(worked in “lockbox” facility using Vicor System). Keyed Data into company’s database, Check Amounts, Invoice Numbers, Payee and Payor Information. Worked in Call Centers

(Inbound & Outbound) - Problem Solving Skills, Internet, Face – Face & Telephone Contact. Also, experienced Cash Handling. Working for various Retailers, Bank Tellers / Sales Associate and Check Processing. Also provided navigation assistance for company’s website and provided troubleshooting techniques. Tier 1 and Tier 2. Assisted customers with account information via chat/messaging services. Education

● Argosy University Online (No longer enrolled)

● Focused on an Associate’s Degree

● Psychology

● Computer Programming

Experience

08/02/2021 - Current

Card Member Services/Discover Financial/Work from home Currently working for lucrative credit card company, inbound call center, assisting customers with varies issues. Making payments towards their credit card bills, applying adjustments/refunds, help with customers statements, apply line of credit increase, password re-set and other multiple duties required in a work from home environment handling multiple issues resolving inquiries using provided resources. Completing required, 3 milestones successfully over training period to become full C.O.R.E. agent. After C.O.R.E eligible to promote A.C.T. agent. After promoting to A.C.T. eligible to promote to Balance Transfer Agent – assisting customers with transferring balances on their accounts to other creditors with higher interest rates/APR. After promoting to Balance Transfer Agent promoted to Messaging/Chat agent. Assisting customers via chat system (FreshChat).

04/13/2020 – 09/02/2022

Claimant Specialist/XT-Direct/Work from home

Illinois Department Of Employment Securities assisted claimants with filing (new, additional and reopen) claims for unemployment insurance benefits including (PUA) benefits. Helped claimants to certify & receive payments, provided information on appeals for claims. Assisted with troubleshooting steps to reset passwords to be able to maintain accounts. Provided customers with understanding the process of receiving their insurance benefits. Also assisted other agents through slack helping agents help claimants resolve issues. Until assignment ended.

11/24/2019 - 04/12/2020

Product Support/Billing Specialist/ Arise Corporation/Work from home Comcast Billing/Repair spoke with customers who needed navigation assistance through the company’s website, issued payments to current and previous billing statements, suggestive up-sale to accounts offering various services for cable, home phone, home security, internet and mobile services, also provided, assistance to customers needing assistance with equipment to receive services. 11/05/18 - 11/24/19

Product Support/Tier 2/Sykes Corporation/Work from home Worked 3 different programs over the course of a year. 1st -Walmart, received calls from customers who had placed orders with Walmart Online or Instore for delivery items. Provided, assistance with orders & delivery information, placing orders, taking payments, refunds, online services. 2nd -Intuit Turbo Tax, provided product support for customers needing assistance with navigation on the website to file tax returns, provided customer service and payments. Assisted with supervisor calls and assisted other agents while that agent assisted the customers. 3rd -Intuit Quick-books, provided navigation assistance to small business owners who needed navigation assistance with product support and with software used to balance books for their businesses. Received phone calls, emails, various forms of communication to, provide assistance with resetting passwords, reconciling accounts, taking payments, etc. 01/12/2018 – 07/19/2018

Order Entry Associate / Conduent / Carol Stream, IL Processed payments for child support (paper and electronic). Checks fell into various queues for data entry processing. Dk1 (double key 1), strictly entering the check amount and verifying all points of check are accurate to process payment. Checks must have current date, signatures, legible legal line that matches courtesy box, complete micor-line and cannot be starter check. Dk2 (double key 2), all checks fell into this queue Dk1 to verify. A check would not leave these 2 queues unless they were keyed correctly. The 3rd queue was standard. This que was strictly for processing payments. If a payment did not show consistently or had anything different involved in processing the payment would fall in a different queue. All checks had to be processed according to priority. The database system consisted of over 12 queues before a payment was complete. 06/07/2013 – 06/28/2017

Order Entry Associate / Empire Today / Northlake, IL Entering orders into the database was the final step before an installer would go out to deliver and install flooring in the home of the purchaser. My job was to link contracts together in one system, while entering customer information, pay (including financing) and production information into another system. Entering orders, received via fax, email or phone. Producing 63 orders or better per work shift. (Residential/Commercial)

07/07/2010 - 05/30/2013

Seville Staffing Agency / Customer Service / Clerk / Processing Chicago Public Schools: Contacted parents to verify income was submitted to corporate location for student lunch forms. Filing, copying, fax, made and received phone calls to confirm student received free or reduced lunch at schools. Department of Health and Mental Services: Scanned paper files via email and converted files to computer database system. Printing, faxing, copying various paperwork to assist company conversion from paper to computer. 12/01/2009 – 06/30/2010

Van Ru Corporation / SkipTracer / Collections / Des Plaines, IL Contacted different business office’s, speaking to human resources to verify the employment of someone’s employment (to verify if their employment status was currently active). After locating one’s employment our company could proceed to garnish wages. (Usually for student loans) 10/01/2006 – 12/01/2009

Com-graphics / Printer Operator / Mailroom Clerk / Check Processor Received jobs by email, processed and sent to various copy machines (DP 180’s) “Set- Up” and “Run” job by computer disk or tape for various clients. Cleared any “Jams” copier encountered while printing jobs. Set up job to be ran on printer through computerized database. “Load” proper paper into machine, to “Run” job. “Unload” printed completion or

“Batched” work. Check print quality, bundled with rubber-band and sat on a tray then sent to the mailroom for preparation for delivery to the post office. Sit at the machine in the mailroom and catch mail, checking various mailroom qualifications for delivery. Processed checks: (Salary / Payroll) sent by email account using Microsoft computer software. Printed on proper, standard check paper using special ink. Then folded in a separate machine and sequenced for delivery.

Reference available upon request

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