It Support Analyst

Priyanka Govindaswami

Phone: 713-***-****

*************.****@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with expertise in project coordination, business analysis, and stakeholder management. Experienced in leading project execution, optimizing workflows, and managing cross-functional teams to drive business initiatives and process improvements. Proven ability to deliver technology-driven solutions, enhance operational efficiency, and oversee project lifecycles with a strong focus on risk assessment and strategic planning.

CORE COMPETENCIES

Project Management (Agile & Waterfall)

ERP Implementation (Infor M3, ServiceNow)

Business Process Improvement

Stakeholder & Vendor Management

Data Analysis & Reporting (SQL)

Risk & Change Management

Requirement Gathering (BRD, FRD)

Cross-functional Team Collaboration and Communication

Workflow & Process Documentation (Visio, Lucid chart)

WORK EXPERIENCE (Part time)

Data Specialist

MyMedGlobal – Houston, TX March 2025 to present

At MyMedGlobal, my primary responsibilities include accurately inputting and maintaining data and medical records, ensuring data integrity and confidentiality. Added to it, I will conduct regular audits to identify and rectify data discrepancies, enhancing overall data quality.

●Accurately entered and maintained large volumes of clinical data in MyMedGlobal database, ensuring data integrity and confidentiality.

●Conducted regular audits to identify and rectify data discrepancies, enhancing overall data quality and utilized advanced Excel functions to organize and analyze data efficiently.

●Collaborated with other professionals and administrative staff to streamline data entry processes, reducing processing time by 20%.

Business Analyst (Contract)

Deloitte – Houston, TX Sep 2024 – Feb 2025

The project's scope included the client's adoption of Infor M3 ERP, which streamlined their end-to-end procedures of migrating and updating their legacy systems. My responsibilities encompass leading data conversion activities, managing a team of data analysts, and collaborating closely with our implementation partners to streamline this complex process.

●Leading ERP implementation and optimization projects, ensuring seamless integration with business operations

●Used Jira for project management, facilitating clear communication and progress monitoring through user stories and sprints.

●Conducted Joint Application Development (JAD) sessions to gather and prioritize project needs from various stakeholders.

●Created detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to guide Agile and Agile Waterfall project execution.

●Developed reports and dashboards to track key performance metrics.

●Managed client expectations and maintained a strong focus on customer satisfaction.

●Communicate effectively with the cross functional teams, clients and internal stakeholders to ensure clear understanding and resolution of issues.

●Created reports and Dashboards using PowerBI

Business Analyst (Contract)

Northeastern University – Boston, MA Feb 2024 – Aug 2024

The project focused on leveraging Subject Matter Experts (SMEs) in collaboration with Information Technology Services (ITS) to improve Student Services at Northeastern University

●Analyzed high-level requirements documents and drafted detailed requirement specifications to ensure clear project scope and objectives using MS Office tools.

●Conducted Joint Application Development (JAD) sessions and brainstorming sessions to gather and prioritize project needs from various stakeholders.

●Used Share Points to organizing project documents, such as BRDs, FRDs, and meeting notes, track changes and maintain document history.

●Collaborated with cross-functional teams to address and resolve complex issues, ensuring they are managed by the appropriate personnel.

●Updated and managed features, tasks, and schedules in JIRA

●Used PowerBI for creating reports, and SQL queries for data analysis.

●Document all investigation activities, including notes, resolutions, and knowledge articles, to ensure detailed life-cycle tracking and knowledge sharing.

●Produced visual representatives of visual architectures and workflows using MS Visio and Lucid charts.

Business Analyst

Freelance – Houston, TX Nov 2021 – Dec 2023

As an Analyst I was involved in analyzing, planning, and implementing routine operational process improvements. Additionally, I supported long-term planning sessions with a single client to enhance business processes, typically focusing on the use and improvement of information

●Analyze, plan, and implement routine operational process improvement needs.

●Conducted business process analysis to identify inefficiencies and recommend improvements, leading to increased operational efficiency.

●Developed BRDs and FRDs to document system and business requirements, ensuring alignment with stakeholder needs.

●Created data-driven reports and dashboards using Excel and Power BI to support business decision-making.

●Collaborated with cross-functional teams to define user requirements and enhance system functionality.

●Assisted in Agile development cycles, participating in stand-up meetings and documenting user stories in Jira.

●Performed market research and competitor analysis, providing insights that influenced business strategy. Support long-term planning sessions with a single client to enhance business processes.

●Prepared Reports and dashboards using PowerBI

QA Analyst

LibreOffice – Houston, TX July 2018- July 2020

LibreOffice is a free and open-source office productivity suite that provides a range of applications for document creation and management

●Creating and executing test plans, identifying bugs, and working closely with the development team to ensure high-quality releases.

●Identify, Record, Document and Track bugs effectively in different versions of the product and recorded the same in Bugzilla

●Created and maintained test documentation, including test cases, test scripts, and user acceptance criteria.

●Ensure that the product is consistent with design specifications and user requirements.

●Conduct usability testing to ensure a positive user experience.

●Conducted cross-browser and cross-platform testing to ensure software compatibility.

●Performed end-to-end testing across multiple environments, including web, mobile, and desktop applications.

E-Commerce Associate

Kroger – Houston, TX Feb 2018- May 2018

Performed a dynamic role that involves managing online grocery orders and ensuring a seamless shopping experience for customers

●Selected and gathered products for online orders to ensure that items are accurate, and meet customer preferences using Baymax tool.

●Communicated with customers to confirm orders, handle substitutions, and provide updates. Maintain a friendly and professional demeanor to enhance the customer experience.

●processed payments and ensured that orders are correctly scanned and bagged. Followed company guidelines and food safety procedures.

EDUCATION

Bachelor of Technology - Anna University

SKILLS

●ERP Systems: Microsoft Dynamics 365, Infor ERP

●CRM Platforms: Salesforce, ServiceNow, Membee CRM

●Database Management: SQL Server Management, Oracle SQL Database, MY SQL Workbench.

●Workflow Testing & Documentation: Jira, Confluence, Bugzilla, MS Office Suite, Share Point, Sheets, Docs, Azure, PowerBI, Tableau.

●Programming Language: SQL, Python(basic), Java Script(basic)

CERTIFICATIONS

●Oracle Cloud Infrastructure Certified AI Foundations Associate - ecertificate

●Agile Business Analysis-Udemy

●Business Analysis Modeling Skills & Techniques-Udemy

●The Complete Salesforce Certified Associate - Udemy

●IT Project Management: Delivering Successful IT Projects

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