Customer Service Care

CAMILLE CLEMENT GREGG

************@**.*** 904-***-****

CUSTOMER SERVICE AND MARKETING PROFESSIONAL

Dynamic and results-driven customer service specialist with over 25 years of experience in call centers, customer care, training, incentive package creation, and collections. Adept at strategic problem solving with a strong foundation in creative marketing.

• Proficient in managing call center operations, including team leadership, customer retention, sales, and collections.

• Exceptional interpersonal and team management skills, known for delivering outstanding customer service.

• Skilled marketing professional with a proven track record in project management.

• Committed to driving success for non-profits and community organizations. PROFESSIONAL EXPERIENCE

TRUGREEN

Sales and Customer Care Agent

Memphis, TN / Jacksonville, FL

January 2021 – May 2024

• Handled inbound sales and customer care calls, addressing new and existing customer inquiries.

• Executed outbound sales strategies targeting potential customers, utilizing various lead sources.

• Upsold lawn and insect application services, enhancing customer value.

• Cultivated strong customer relationships, fostering long-term loyalty.

• Consistently exceeded quality and sales metrics, surpassing expectations. SELECT PORTFOLIO SERVICING, INC. Mortgage Service Providers Customer Service Representative

Jacksonville, FL

January 2019 – December 2021

• Efficiently managed high-volume incoming calls, resolving client mortgage inquiries and concerns.

• Facilitated the processing of essential legal and financial documentation.

• Processed payments and managed collections communications with accuracy.

• Trusted to handle sensitive and confidential financial transactions.

• Guided customers through website.

OUTSIDE THE BOX PUBLIC RELATIONS & MARKETING

Founder and CEO

Jacksonville, FL

January 2007 – December 2019

• Directed client sales and front desk operations, serving as the primary point of contact.

• Enhanced client sales and brand recognition, developing a lead generation system that yielded significant profits.

• Managed social media campaigns, including Facebook ads and budget tracking.

• Implemented charitable giving initiatives, benefiting over 50 charities. C. Gregg Page 1 of 2

OTIS SMITH KIDS FOUNDATION

Director of Development

Jacksonville, FL

January 2004 – December 2007

• Secured sponsors for the Big Cats for Kids project, raising over $235k for local children.

• Established and maintained partnerships with corporations and individuals for annual giving campaigns.

• Coordinated toy and book donations for holiday distribution to underserved children.

• Planned and emceed the “Cats Pajamas” grand finale event and silent auction. METRIS-CPP, NORTH AMERICA

Customer Service Call Center Supervisor

Jacksonville, FL

January 1999 – December 2004

• Supervised a retention and sales team of 11-16 representatives, consistently ranking in the top 3 for retention and collections.

• Ensured adherence to sales quality and AUX standards, managing attendance and payroll.

• Conducted coaching and development sessions, recognizing outstanding performance.

• Participated in hiring and training sales teams for special projects.

• Represented company at national events.

JACKSONVILLE SYMPHONY ASSOCIATION

Patron Services Manager, Group Sales Manager, Assistant Box Office Manager, Tele-funding Coordinator Jacksonville, FL

January 1986 – December 1999

• Managed tele-funding campaigns and sales staff, surpassing telemarketing goals.

• Coordinated VIP corporate events, enhancing audience attendance.

• Spearheaded group sales initiatives, achieving a 250% increase in revenue.

• Developed new large accounts and expanded tourist clientele. EDUCATION

Bachelor of Arts in Marketing

BRADFORD COLLEGE, Haverhill, MA

High School Diploma

SAMUEL W. WOLFSON HIGH SCHOOL, Jacksonville, FL

SKILLS

• Full WFH setup with high-speed fiber internet (1 Gb up/down), private office, dedicated VOIP line, multiple monitors

• Proficient in Microsoft Remote Desktop Application, Mac OS, CRM software

• Expertise in customer service, inside sales, B2B sales, telemarketing, upselling

• Strong skills in communication, account management, team management, public relations, social media marketing, Google Ads

• Excellent phone etiquette, organizational skills, and computer proficiency

• Fluent in English

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