Customer Service Life Insurance

TAMEICA PRITCHARD

** ***** ****, ********, ******** Jamaica W.I. · 876-***-****

*******.******@*****.*** · www.linkedin.com/in/tpritchard Analytical, organized and detail-oriented Collections Agent with Customer Service expertise and experience in the full spectrum of public Customer Relations. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.

EXPERIENCE

February 2023 – October 2023

APPOINTMENT SETTER

HIGHER FOCUS MEDIA USA

• Contact potential clients via cold calling, email or social media to qualify prospects based on their needs for life insurance

• Research potential clients and generate leads

August 2018 TO November 2022

CONTACT CENTER AGENT/ CUSTOMER SERVICE REP

NATIONAL PEN COMPANY, MONTEGO BAY, JM

• Working in a mid-sized public B2B firm to provide professional customer services for individuals and business clients.

• Handle high and low ledger accounts

• Ensure daily targets and deadlines are reached

• Use various software’s such as Oracle, ATG, Symbee connect, Interaction Client and Matrix.

• Provide full range of services, include collections, payment processing, preparation of invoices, Document processing and submission.

April 2016 – August 2018

ADMINISTRATIVE ASSISTANT

IBEROSTAR RESORT MONTEGO BAY, JM

• Organizing Files in their respective order

• Answer phone calls

• Distributing employee contracts to the superiors of various departments

• Preparing documents for weekly staff meetings

• Update the database with new information

September 2014 – April 2016

INSURANCE ADVISOR/ SALES REPRESENTATIVE

CHANCELLOR INSURANCE AGENCY MONTEGO BAY, JM

• Sold life insurance policy

• Access policy documents for processing

• Provide Information about different types of policies and life insurance benefits December 2O13 – September 2014

CUSTOMER SERVICE REP

TELEPERFORMANCE, MONTEGO BAY, JM

• Provide customer with survey to rate the performance of the business

• Contact customer to aid with finding contact information for residence and business.

• Assist with any technical issues with cellular service.

• Resolve any technical issues with customer’s account

• Handle high volume inbound calls

EDUCATION

JANUARY-2008- JULY 2012

SCHOOL LEAVING CERTIFICATE, WILLIAM KNIBB HIGH

• Former Member of 4H Club and the Agricultural Society

• Relevant Coursework: Home Economics, Clothing and Textile, History

• GPA: 3.2

AUGUST-2013

CERTIFICATE IN BUSINESS ADMINISTRATION, UNIVERSITY OF TECHNOLOGY

• Distinguished member of Falmouth Youth Club

• Relevant Coursework: Advanced Financial Accounting and Reporting, Accounting Systems, • GPA: 3.2

OCTOBER 2017-2018

CERTIFICATE IN EARLY CHILDHOOD EDUCATION, HEART INSTITUTE OF JAMAICA

• Distinguished member of Faith International Church

• Relevant Coursework: Child Development, Language and Literacy, Special Needs in Early Childhood Development

• GPA: 3.0

JANUARY 2022- July 2022

CERTIFICATE IN EARLY CHILDHOOD EDUCATION, ST JORDON’S VOCATIONAL SCHOOL

• Distinguished member of Faith International Church

• Relevant Coursework: Child Development, Language and Literacy, Special Needs in Early Childhood Development

• GPA: 3.0

SKILLS

• Security Compliance

• Sales and Marketing

• Data Processing

• Cashflow planning and management

• CRM

• Crop Production

ACTIVITIES & INTERESTS

• Customer Service Expert

• Microsoft 360 Expert

• Exceptional oral and written

communication

• Fluent in English

• Livestock care

• Literature

• Environmental conservation

• Art

• Surfing the internet

• Singing

• Travel

AWARDS AND ACHEIVEMENTS

• Customer Service Rep of the year

• Most Payment Processed

• Certificate in Volunteerism

• Most accomplished reader

• Certificate in community outreached program

• Caregiver Certificate

• TEFL Certificate

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