Development Representative Sales
Resume:
Connor Williams
St. Louis, MO *****
************@*****.***
Professional Summary
Results-driven sales professional with a diverse background spanning tech sales, healthcare, and aerospace industries. Experience includes SDR (Sales Development Representative) in tech sales, account management in construction sales, and onboarding, training, and managing in Government Secret labs at Boeing. Proven ability to build relationships, identify customer needs, and drive revenue growth through consultative sales strategies. Strong background in B2B and B2C sales, face- to-face and remote selling, and navigating complex sales cycles. Previous healthcare and military experience as an aerospace medical technician, bringing a disciplined, problem-solving approach to sales. Passionate about leveraging technology to solve customer challenges and delivering exceptional customer experiences.
Authorized to work in the US for any employer
Work Experience
Sales Development Representative
ServiceTitan-Remote
June 2024 to Present
• Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities
• Implement creative ways to engage and build rapport with prospects utilizing a variety of sales techniques
• Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives and Sales Engineers to successfully attain the partnership
• Communicate the value and areas of opportunities the product provides to prospects via phone and/ or email.
• Conducted thorough research on industry trends, competitors, and target accounts to identify new business opportunities
• Identified pain points of potential customers during discovery calls and tailored solutions to meet their needs
Aerospace Medical Technician
U.S. Air Force-Scott AFB, IL
January 2022 to Present
• Proficient in emergency medical care, including advanced life support, trauma care, and critical patient assessments.
• Skilled in managing trauma cases, conducting rapid assessments, and delivering timely, effective interventions in high-pressure ER environments.
• Competent in providing care on medical-surgical floors, administering medications, conducting patient education, and collaborating with interdisciplinary teams.
• In-depth knowledge of military medical protocols, ensuring compliance with Air Force medical standards and regulations.
• Experienced in triage, patient stabilization, and coordinating medical evacuations under urgent and high-stakes conditions.
• Worked closely with medical, security, and operations teams to ensure coordinated and seamless patient care and operational efficiency.
• Trained and mentored junior medical personnel, ensuring readiness and proficiency in medical procedures.
• Demonstrated leadership in overseeing medical teams and driving team performance.
• Delivered patient education on medical procedures and treatments, ensuring clear communication and promoting positive health outcomes.
• Excelled in dynamic, unpredictable environments, demonstrating flexibility and quick decision-making to address patient needs and challenges.
• Familiarity with military healthcare documentation, including medical records, compliance reporting, and adherence to Air Force medical standards and procedures.
• Engaged directly with patients, building strong rapport and ensuring their needs were addressed effectively and with empathy.
• Worked alongside interdisciplinary healthcare teams, ensuring comprehensive patient care and seamless collaboration across departments.
• Applied critical thinking to evaluate patient needs and make immediate, effective decisions, ensuring the best possible outcomes in time-sensitive situations.
• Acted as a patient advocate, ensuring that each individual received the highest level of care and attention.
• Identified patient care issues and quickly escalated them as needed, ensuring that challenges were addressed proactively and solutions were delivered.
• Provided clear instructions to patients and their families regarding treatment plans, ensuring understanding and compliance.
• Continuously sought to improve medical care processes by reviewing patient feedback, optimizing procedures, and ensuring compliance.
• Regularly assessed patient outcomes and care quality, ensuring high standards were maintained. Sales Rep/Account Manager
Advocate Construction-St. Louis, MO
March 2024 to June 2024
• Maintain timely and effective communication with all internal and external parties.
• Create and maintain precise customer records in our CRM system.
• Maintain honest and ethical sales and business practices, integrity is core to our company values
• Educate homeowners on the insurance process and how we can greatly benefit them.
• Schedule pre construction, post construction, and payment pick-up appointments.
• Maintain timely and effective communication with all internal and external parties.
• Create and maintain precise customer records in our CRM system.
• Maintain honest and ethical sales and business practices, integrity is core to our company values
• Educate homeowners on the insurance process and how we can greatly benefit them.
• Schedule pre construction, post construction, and payment pick-up appointments.
• Maintained 40 accounts from cold lead opens to close outs
• Interfacing directly between clients, providers, and outside entities providing seamless communication and furthering within the sales pipeline
• Experienced with CRM system usage
Lab Property Focal
Boeing-Berkeley, MO
July 2023 to March 2024
• Managed and tracked over 1000 line items in a dynamic lab environment, ensuring accurate inventory records and addressing historical discrepancies.
• Conducted regular scans and audits to maintain accurate item locations and resolve system inconsistencies.
• Proactively addressed lost items and facilitated efficient shipping processes, including managing secret/ classified shipments.
• Streamlined property management workflows by creating and maintaining PTRs, eliminating temporary tags, and assisting custodians with item needs.
• Served as a 5S Focal, contributing to a more organized and efficient work environment by overseeing property disposal and storage.
• Expertise in utilizing various inventory systems to effectively track and manage lab assets.
• Experience in coordinating with property management and government agencies on property transfers and disposal.
• Supported procurement and supply chain activities by assisting with item identification, requisitioning, and receiving.
• Developed and maintained Excel databases to track government property, analyze inventory data, and generate reports.
• Proficient in utilizing Excel functions for data analysis, reporting, and tracking of government property. Lab Coordinator
Boeing-St. Louis, MO
January 2020 to July 2023
• Maintained products, materials, and processes to meet regulatory requirements and ensure consistent quality, adhering to standard guidelines for staging material and verifying product conformance.
• Resolved discrepancies, defects, and identified issues for resolution, ensuring smooth and compliant operations.
• Created and maintained tracking data, inputting information into engineering systems to monitor and report on product compliance and performance.
• Developed strong interpersonal skills and managed customer relationships, working effectively in a team environment with minimal supervision.
• Managed daily operations of 4 Secret Labs, ensuring availability, functionality, and smooth workflows in collaboration with internal teams and external partners.
• Coordinated with industrial security, IT teams, and external vendors to ensure continuity in lab operations and seamless user experiences.
• Conducted self-inspections and compliance assessment reviews, ensuring 100% adherence to government and company regulations and security requirements.
• Reported and resolved security violations in collaboration with Physical and IT Security teams, ensuring the protection of sensitive areas and materials.
• Prepared labs for events with domestic and international vendors and customers, ensuring a secure and compliant environment.
• Served as the primary point of contact for security-related matters, ensuring adherence to NISPOM protocols and safeguarding classified information.
• Developed and delivered security awareness training programs to over 500 personnel, enhancing understanding of security protocols and compliance standards.
• Implemented NISPOM-compliant access control and alarm systems, conducted security briefings, escorted individuals, and maintained accurate logs.
• Maintained the security and integrity of classified materials by following established protocols for handling, storing, and safeguarding sensitive information in secure locations (e.g., GSA-approved storage containers, SCIFs).
• Managed user access, including onboarding, explaining lab processes, rules, and regulations, and proactively addressing user needs and concerns.
• Engaged in regular outreach with lab users to identify and resolve potential issues, ensuring a seamless experience and improving lab processes.
Avionics Technician
United States Air Force-Scott AFB, IL
June 2017 to January 2022
• Troubleshoot and repair complex avionics systems, including navigation, communication, flight control, and surveillance equipment.
• Diagnose and repair malfunctions in electrical and electronic components using schematics, wiring diagrams, and technical manuals.
• Perform preventative maintenance inspections and repairs on aircraft systems.
• Proficient in reading and interpreting technical manuals, schematics, and wiring diagrams.
• Experience with soldering, crimping, and other electrical wiring techniques.
• Knowledge of aircraft electrical systems, including power distribution, grounding, and bonding.
• Familiarity with test equipment such as multimeters, oscilloscopes, and signal generators.
• Safety and Compliance:
• Adhere to strict safety protocols and regulations, including FAA regulations and military standards.
• Maintain accurate maintenance records and documentation.
• Ensure aircraft airworthiness and operational readiness.
• Communication and Teamwork:
• Communicate effectively with pilots, crew members, and other maintenance personnel.
• Work effectively as part of a team to achieve mission objectives.
• Provide technical guidance and training to junior technicians.
• Leadership and Supervision:
• Lead and supervise a team of technicians in the performance of maintenance tasks.
• Plan and prioritize work assignments to ensure timely completion.
• Manage inventory and ensure adequate supply of parts and materials. Building on Your Technical Experience
• "Performed preventive maintenance inspections and repairs on KC-135, including communication systems, navigation systems, and flight control systems.
• "Troubleshooted and repaired malfunctions in multiple navigation systems and radars, as well as the communication counterparts."
• "Replaced and repaired electrical components within the navigation/communication and computer systems."
• "Utilized test equipment such as multimeters, oscilloscopes, signal generators, and test kits to diagnose and isolate system faults."
• "Maintained accurate maintenance records and documentation in accordance with FAA regulations and military standards."
Education
Associate's degree in Avionics System Technology
Community College of Air Force - Sheppard AFB, TX
Associate's degree in Biology
Southwestern Illinois College
Certificate in Avionics Technology
US Air Force
Certificate in Aersospace Medical Technician
US Air Force
July 2022 to January 2023
Military Service
Branch: Air Force National Guard
Service Country: United States
Rank: E-4
June 2017 to Present
Avionics - Communication/Navigation Mission Systems Aerospace Medical Technician
Multiple Activations/Deployment
Over 2 years of Active Service
Certifications and Licenses
Secret Clearance
EMT Certification
First Aid Certification
BLS Certification
EMT-B
October 2022 to October 2024
AED Certification
Driver's License
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