It Support Operations Manager

Maxim Bikmayev

Euless, TX *****

(***) *** - ****

*************@*******.***

SUMMARY OF QUALIFICATIONS

A MEGA GEEK with 20+ years of experience in IT Industries. Experienced in working for small to a large business such as TOYOTA MOTOR CORP and Electronic Data System supporting 100+ end-users and multiple stakeholders. Self-motivated, enthusiastic and skilled in developing client relationships. Strong analytical abilities, professional, organized cooperative and diplomatic. Able to work in a highly dynamic environment and adaptive. Effective self-starter and self-learner as well as cooperative team member. Excellent written and verbal communication skills. Rapid and eager learner.

TECHNICAL SKILLS

Operating Systems - Windows NT, 2000, 2003, 2008 and 2012 Servers; Linux; ESXi; Windows XP; Windows 7; Windows 8.x; Windows 10; Apple iOS

Networking Tools - TCP/IP, SMTP, FTP, POP3, DNS, DHCP, SSL, IIS, FC, iSCSI, NFS, Microsoft VPN, Cisco VPN, Microsoft Operations Manager (MOM), Systems Management Server (SMS), Solar Winds, Citrix Veritas Backup Exec, Kaspersky Admin

Hardware - Complete system assembly, servers, workstations, peripherals, UPS, switches, Storage systems, Routers. Dell PowerEdge Servers, Dell SonicWall, Watchguard, SnapSAN.

Virtualization - VMware ESXi, vSphere 3x, 4x, 5x, VMware Workstation, Update Manager, vCenter.

Software – Microsoft Outlook, Excel, Word, PowerPoint.

PROFFESSIONAL EXPERIENCE

AMAZON.COM, Dallas, TX

Jul 2020 – Present

IT Support Associate II

-Supporting Operations IT needs on night shift at the DFW FCs locations

-Responsible for day-to-day Operations Support with various IT tasks

-Adapting and adjusting to fast pace ever changing IT environment at Amazon

-Responsible for managing IT inventory, ordering and receiving new assets.

-Deploying equipment as needed connecting and configuring on a corporate network

-Supporting Network Engineers during night hours

-Imaging/provisioning new equipment to corporate standards

-Support IT assets such as: Zebra labels printers, HP printers, Amazon Robotics stations, switches, routers, servers, laptops and variations of scanner devices.

-Maintaining network infrastructure by keeping network equipment clean and top performing

-Creating and executing innovative projects to reduce production costs and times

-Closely adhering to company’s tenets to promote and achieve higher standards

Deshong Companies, Dallas, TX

Mar 2019 – Feb 2020

IT Support Technician

- Role include day-to-day end user support in timely matter

-G Suite administration and user management

-Recording incidents in ticketing system

-Responsible for equipment inventory

-Hardware and software upgrades and computer installations

-Deployment of new operating systems and updates

Z-A Management, Beverly Hills, CA

Nov 2006 – Dec 2016

IT Support Engineer

Private Cloud:

Installed and configured Windows Server 2003, 2008/R2, 2012/R2

Setup Active Directory, DNS, Print Servers, IIS, File Server

Utilized DAS, NAS, SCSI, SSD to support various company operations

Enabled AD domain forest to connect multiple physically disparate subnets

Storage:

Deployed Thecus/QNAP Enterprise NAS systems for file storage with offsite backups

Configured off-site backup to align business continuity with company strategy

Networking:

Acquired and managed switches, port aggregation, static IP assignment

Created from scratch company-wide Wi-Fi infrastructure

Deployed Ubiquity wireless network to offer Wi-Fi throughout all the company branches

Utilized Ubiquity Networks Access Points, PoE switches, and CAT6 cables

Isolated guests network from company's network with separate Internet connection

PC desktop and laptop support:

Upgraded Windows XP clients to Windows 7

Deployed Windows 7 to all users and provided desktop support

Provided PC desktop/laptop support and troubleshooting

Microsoft Windows and Office software upgrades and client support

Point of contact for wireless broadband communications and devices

Servers:

Upgraded Microsoft Active Directory companywide using Windows server 2008

Setup Windows 2008 DNS

Configured and managed Windows 2008 Terminal Server/RDP system monitoring and troubleshooting

Christie Digital Systems, Cypress, CA

Apr 2006 – Nov 2006

Digital systems technician

Setup and staged DoReMi Labs digital players for deployment to new sites using proprietary system

based on Unix.

Built staging LAB to streamline configuration process of equipment to keep tight deployment schedule.

Electronic Data Systems, Monrovia CA

Oct 2003 – Dec 2005

Field Technician/Desktop Client Support

Worked on hardware refresh project for county to renew all county offices desktops and servers.

Responsibilities include 24/7 on call technical support for staff of Riverside County offices and worked closely with company system engineers and network technicians to remediate installation issues.

Responsible for equipment inventory, hardware and software upgrades and provided field and customer support for Riverside and San Bernardino County employees.

California State University-Northridge

Oct 2003 – Dec 2005

Monitoring Technician

Monitored data center server systems during grave yard shift. Notified system engineers of system malfunctions and logged trouble tickets.

Crest Steel Corporation, Carson, CA

May 2003 – Aug 2003

IT Support

-Responsibilities include 24/7 on call technical support for staff, as well as Vice President and Chairman

-Responsible for equipment inventory, hardware and software upgrades and computer installations

-Field support for different client offices, facilities and departments

-Providing onsite support for sales people

-Troubleshooting connectivity problems of dumb terminals to AS400

-Creating new user and e-mail accounts on AS400

Toyota Motor Sales Inc. (Contract through VOLT Services Group)

May 2001 – Mar 2003

Desktop Client Support

-Responsibilities included 24/7 on call technical and network support for Corporate and National managers, as well as staff end-users

-Performed Windows 2000 upgrade for workstations and servers, configuring and troubleshooting TCP/IP connectivity

-Providing technical support for users of MS Windows 95/NT/XP/2000Pro, MS Office and wide range of corporate software, Dell laptops, desktops and docking stations

-Desktop computer support, PC repairs, hardware support including printers, external storage devices and Palm Pilots, network troubleshooting on client side

-Created installation notes for other technicians such as walkthroughs and manuals on how to install software and what procedures to follow, with screenshots and detailed descriptions

-Responsible for equipment inventory, hardware and software upgrades and computer installations

-End-user communication and problem resolution, efficient interacting between helpdesk and users

-Field support for different client offices, facilities and departments

Reliable Digital Solutions, Valencia, CA (Contract)

Nov 2000 – Jan 2001

Desktop Client Support

Performed building, upgrading, troubleshooting of high-end workstations and servers for web streaming, 3d animation, and video editing

-Responsible for administration, planning purchasing, and maintenance of all data systems including servers, workstations, hubs, manufacturing data systems, network and workstations hardware and software

-Provided technical support for Windows95/98/2000, assembling, upgrading, configuring and troubleshooting computer hardware and software

-Installed, configured and managed Windows NT LAN at client's site

-Designed web pages using Macromedia Dreamweaver

TrueInteractive, Malibu, CA

Apr 2000 – Aug 2000

Network Administrator

Provided Customer Service to users whose desktops ran Windows 98/2000.

-Configured and deployed workstations to run Windows 2000.

-Responsibilities included technical and network support for company users, as well as design and implementation of all network systems including network hardware, servers, workstations, and applications.

-Performed Windows 2000 upgrade for workstations and servers, configuring and troubleshooting TCP/IP connectivity and T1 line Internet connections.

-Troubleshot LAN/WAN connectivity

-Responsibilities included operating systems installation and hardware upgrades for workstations and servers. Provided Windows NT4.0 Server/Workstation, Windows 98/95, local desktop and server support, including administration, maintenance and repair for hardware and software

-Managing installation and configuration of workstations with Windows 95/98/NT4.0 environment, deployed new IBM PCs running Windows 95/98

-Supporting users with any problems concerning software, e-mail and printing, communicating with users to identify and troubleshoot any technical problems

-Technical support of the office LAN equipment and modems, TCP/IP troubleshooting

-Upgraded computer hardware and software in office computers

-Planned layout and installation of new computers and network connections

-Assisted with installation of different peripherals including HUBs, switches, routers, etc.

-Prepared workstations, installing software and setting up computers for entry into the LAN

-Worked with Corporation Departments to set project requirements as for computer equipment

Axiom, Canoga Park, CA

Jan 1998 – Jan 2000

Technical Support/LAN Technician

The ArtentInc L.L.C., Los Angeles, CA

Nov 1994 – Dec 1998

Network Administrator

EDUCATION

Computer Learning Center – Los Angeles, California. 1996 - 1997

Diploma: Computer System Programming

NATIONAL AVIATION UNIVERSITY, Kyiv, Ukraine 1991 - 1994

MSc. Computer Science and Radio Electronics

INSTITUTE OF FINE ARTS, Kyiv, Ukraine 1988 - 1991

Bachelor: Architecture

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