Customer Service Heavy Lifting

**** * ********** **, ******, AZ ***** 520-***-**** *************@*****.***

Arthur Serna

Objective

To obtain a job in a field that allows me to contribute to a team-oriented environment by learning and utilizing my skills, work ethic and experience that I have acquired through my professional career.

Experience

09/2018- current

American Turbo Systems

Tucson, AZ

Shipping & Receiving

Managing military and commercial airplane engine parts

Ensure airplane engine parts in receiving and shipping are up to FAA standards

Confirm products are not damaged

Verifying part and serial numbers match invoices

Product inventory daily

Routinely tested on current FAA product standards

Manage 20-30 invoices daily

Fork Lift trained certified

Heavy lifting up to 90lbs.

08/2016- 09/2018

Farnsworth Wholesale Co.

Tucson, AZ

Sales Contractor

Plumbing/Hvac wholesales

Met daily goals of $2500

Managed inventory

Daily cycle counts

Ensure product available and undamaged

Provided high quality customer service

Fork Lift Certified

Shipping/receiving

Ran cash registers

Heavy lifting up to 90lbs.

01/2014- 08/2016

Lowe’s

Tucson, AZ

Sales Plumbing Specialist

Providing exceptional customer service

Served as an expert explaining the specifications and features of plumbing products

Provided exceptional consulting services for customer needs

Responsible for executing orders and projects requested by customers

Understanding the customer specific needs in order to pair best product & services to support their project.

Managed displayed merchandise to meet the high standards of our showroom

Engaged in safe work practices including proper operation of store equipment

Met weekly sales goals

Heavy lifting up to 100lbs

03/1992- 05/2013

Home Depot

Oro Valley, AZ

Department Supervisor

Supervised 12 person team

Made sure customer service was priority throughout the entire store

Supervised different multimillion dollar departments including: plumbing, electrical, flooring, and hardware

Calcuated, managed, and controlled incoming inventory

Balanced book keeping of inventory

Transferred inventory weekly within the district to keep stores in stock and under inventory

Assigned daily tasks

Managed display set ups

Ensured overhead merchandise was tagged and organized

Created employee schedules to fit around customer needs

Ran cash registers

Obtained a license and trained employees on the following machinery: forklifts, order picker, electric pallet jack, reach truck, and slip sheet

Took classes on product knowledge then trained the entire store which included 130-200 employees

Addressed and resolved customer complaints storewide

Provided employee education for addressing and resolving customer complaints

Organized and held meetings to provide department changes and sales goals

Ensured sales goals were met and provided weekly/monthly/yearly reports to upper mgmt.

Devised sales plans to improve sales of product categories that were below the goal

Heavy lifting up to 70lbs.

Additional skills include:

plumbing

laid tile

sprinkler installation and irrigation system

remodeling homes to include, kitchens, bathrooms, bedrooms, and room additions

building porches

painting rooms and dry wall

installation of landscape lighting

installation of fans

experienced in cooling and duct work

ran electrical wires for lighting in homes

References

Tom Repp American Turbo Systems Manager 520-***-****

Steve Gonzales Home Depot Assist. Manager 520-***-****

Tony Hureta Home Depot Assist. Manager 520-***-****

Will Mendoza Home Depot Assist. Manager 520-***-****

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