General Manager Business Transformation
Resume:
ABHISHEK SINGH
Business Transformation COE - General Manager
886******* *************.***@*****.***
https://www.linkedin.com/in/abhishek-singh0904/
Dwarka, New Delhi, India
SUMMARY
Experienced business transformation professional with 20 years of expertise in operations and process re-engineering, specializing in process excellence and robotic process automation
(RPA). Expertise has been developed in digital transformation and quality management. Key achievements include orchestrating the adoption of business transformation tools leading to the release of 11,000 FTEs at Accenture, and achieving $2.7 million in cost savings through process re-engineering and optimization at WNS. A significant accomplishment also includes leading an initiative that reduced operational costs by $2 million through optimized robotic automation processes. Currently seeking a Strategic Leadership position in the banking consulting domain at WNS, where process re-engineering and RPA skills will be leveraged to support the mission of driving innovation and transformation in the financial services sector. EXPERIENCE
General Manager - Business Transformation COE 04/2022 - 09/2024 Accenture Gurgaon, India
A global management consulting company
Successfully increased the adoption of BT tools across organization and help operation to release 11000 FTE
Driving Transformation Leveraging new tools to improve efficiency and reduce cost
Conducted reviews with Geo / Location leads on opportunity Vs released FTEs Managed Celonis & 3-Cubed Adoption across F&A vertical Driving Process mining mindset across process and conducting discussion with leaders to demonstrate Celonis capabilities
Managed a team of 150 professionals to execute transformation projects across client offerings and geolocations
Sr. Manager - Business Transformation COE 12/2021 - 03/2022 WIPRO Delhi, India
A leading global information technology company
Oversaw a portfolio of 30 projects with a cumulative budget of $50 Mn. Increased process efficiency by {20%} by implementing Lean Six Sigma in Finance
& Accounting initiatives.
Increased financial process efficiency by {30%} through leading {5} Lean Six Sigma projects.
Implemented process excellence initiatives
Drove continuous improvement in accounting
AVP - Transformation, Quality and RPA 10/2019 - 09/2021 WNS Gurgaon, India
A leading global provider of Business Process Management Led Transactional Quality for BFS vertical, managing a team of 150+ QAs across BFSI to drive quality assurance and process excellence. Managed RPA Program - BRD, PDD, SDD documentation, Agile-based project management, RPA delivery, and client management, ensuring efficiency, accuracy, and enhanced satisfaction.
Reduced operational costs by $2 million through optimized robotic automation processes.
Led and mentored multiple Six Sigma, LEAN, and VSM projects, along with RPA initiatives across the BFS vertical.
Transition Management-Conducted discovery questionnaires, data collection planning, and baseline exercises to streamline transitions. Developed robust transition frameworks, including TNM and process migration plans, ensuring minimal disruption and maximum efficiency. Coordinated with onshore and offshore teams to align expectations, standardize processes, and achieve seamless transition outcomes. Ensured comprehensive process documentation and knowledge transfer to facilitate consistent and high-quality service delivery post-transition. Enhanced project delivery speed by 25% through the adoption of agile methodologies in BOT development.
KEY ACHIEVEMENTS
Business Transformation
Successfully led and managed the
implementation of a Business
Excellence & Transformation program
in Healthcare verticals resulting in
savings of around $1.5 Million
Process Excellence in BFSI
Successfully completed ideation
drive resulting in over 200
improvement ideas saving
approximately $1.3 Million
BT Tools Adoption Success
Successfully increased BT tools
adoption and released 11000 FTE,
optimizing workforce productivity.
Significant Cost Savings
Spearheaded initiatives saving $2.7
million through process re-
engineering and optimization.
Robotic Automation Efficiency
Led a team to reduce operational
costs by $2 million through robotic
automation processes.
SKILLS
Digital Transformation Six Sigma
Process Excellence Project Management
Process Re-engineering FMEA
Project Management AI/ML Python
Big Data Design Thinking
Strategic Thinking Deep Learning
Internal Audit PMI PMP Robotics
Team Management
Stakeholder Management
Data Visualisation
COURSES
Six Sigma Master Black Belt
Indian Statistical Institute - New Delhi
Strategy Management & Business
Essentials
INSEAD / Hero Vired
Generative AI
INSEAD / Hero Vired
Design Thinking
IBM
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EXPERIENCE
Consultant - Process Excellence 06/2013 - 09/2019
WNS Gurgaon, India
A leading global provider of Business Process Management Enhanced GM% by improving efficiency and reducing costs through various LSS Improvement Projects
Conducted training programs on 7 Quality Control Tools, Six Sigma Yellow Belt, Green Belt, and BLSS, fostering a culture of continuous improvement. Successfully completed an ideation drive resulting in 200+ improvement ideas with QNS savings exceeding $1 million.
Achieved $2.7 million in savings through Multiple international consulting assignments, focusing on process re-engineering and optimisation. Supported Ops and Transition Team in baselining exercises affecting {30} operations.
Asst Manager - Process Excellence 02/2011 - 08/2012 R Systems Noida, India
A provider of software development and IT services Successfully lead and managed multiple Speech Analytics POCs for various International businesses.
Led global Speech analytics projects increasing call resolution by 15% Enhanced customer satisfaction through 25% sentiment analysis improvement Executed telecom process re-engineering and onsite improvements in the USA Quality Lead 10/2007 - 11/2010
IBM Gurgaon, India
A global technology and consulting company
Quality - Successfully led a team of auditors for the US region, Auditing transactions processed in 3 different processing centers across the globe. Additionally, serving as management representative for ISO 9001:20008 Audits. Transition - worked with Transition team to help manage end-to-end business transitions from the USA to India, ensuring smooth knowledge transfer, process documentation, and operational continuity.
CCE - Operations 08/2005 - 09/2007
IBM Gurgaon, India
A global technology and consulting company
Manged credit disputes from customers of one of the major USA Bank Recognized as top performer for 15 months continuously Recognised as top talent for excellence
Process Associate 02/2004 - 07/2005
Finedge India Pvt Ltd DL
A telecommunications value-added service provider
Provided inbound technical support for Vodafone in India region Generated EOD reports and kept database updated
EDUCATION
Bachelor's in Computer Science 12/1999 - Present
University of Lucknow
VOLUNTEERING
CSR Volunteer Date period
WNS
Focusing on community development, education, and environmental sustainability through strategic partnerships and impactful projects, aligning with the organization's corporate social responsibility goals.
LANGUAGES
English Proficient Hindi Native
COURSES
Project Management
Project Management Institute (PMI)
LEAN
Advance Innovation Group
ITIL Foundation V4
Elixir (USA)
ISO 9001:2015
Advance Innovation Group
Certified Auditor for P&C
Harleysville Insurance Company (USA)
CERTIFICATION
Six Sigma Master Black Belt
Indian Statistical Institute (ISI- Delhi)
PMI Certification
Project Management Institute certification
Data Science
Inttrvu - NASSCOM certified Data Science
& AI programs
AI/ ML
Inttrvu - NASSCOM certified Data Science
& AI programs
Deep Learning
Inttrvu - NASSCOM certified Data Science
& AI programs
Generative AI
INSEAD/ Hero Vired
Strategy Management & Business
Essentials
INSEAD/ Hero Vired
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