Accounts Payable Office Manager

LASHENDA KNOWLES

Tennessee • **********@*******.*** • 901-***-****

Qualifications Summary

Detail-oriented professional with strong office administration skills that enhance productivity and drive sustained organizational performance. Well-versed in providing administrative and operational support with exceptional proficiencies, including answering customer inquiries, controlling office supplies, organizing meetings, managing accounts payable and receivable, and maintaining detailed records. Effective at assessing client unique needs and requirements and optimally utilizing all available resources to ensure top levels of customer satisfaction. Skilled in managing complex diaries with often conflicting priorities as well as arranging travel and accommodations within stringent budget. Resourceful individual with active involvement in identifying areas of deficiency and implementing strategic procedural processes to improve accuracy and accomplish organizational goals. Excellent communication, collaboration, and interpersonal skills along with a knack to build long-lasting relationships with clients and management. Areas of Expertise:

• Administrative and Operational Support

• Customer Needs Assessment

• Staff Allocation and Optimization

• Meetings and Events Scheduling

• Sales Account Management

• Accounts Payable and Relievable Management

• Cost and Quality Controlling

• Travel Arrangement / Documentation

• Client Acquisition and Retention

• Key Relationship Building

Educational Background

Master of Business Administration in Business Administration – Bethel University, TN Bachelor in Business and Management – Bethel University, TN Diploma in Medical Billing – Remington College, TN Career Experience

Yuletide Office Supply, TN

Office Manager, 2019 to 2025

Lead, coach, and develop highly-skilled employees to attain individual and corporate goals. Maintain smooth execution of office services, which included managing calendar, scheduling appointments, handling filling system, producing correspondence, and tracking and approving supply requisitions. Build a healthy work environment for all employees to promote staff longevity. Produce human resources-related files that provide disposition on salary increase, deductions, garnishments, benefits, payroll, w-2 withholdings, while maintaining high level of confidentiality. Negotiate favorable terms and conditions to recover funds and expedite the clearance on delinquent accounts. Forge sustainable relationships of trust through open and interactive communication with internal stakeholders. Key Contributions:

Conducted reconciliation of all corporate financial statements and GL accounts on a periodic basis to assess and mitigate discrepancies.

Evaluated workload to ensure smooth execution of business operations and stimulate productivity.

Elevated revenue through scheduling, coaching, and ensuring each member operate at optimal performance level.

Improved profitability through actively following up with customers and delivering excellent customer service. Continued…

LASHENDA KNOWLES

Oversaw the management of accounts payable / receivable and expense-control procedures, which included bank and account reconciliation, cash receipts generation, disbursement, finance charges handling, purchase order and inventory verification, credits and rebates controlling.

Prepared daily bank deposits in compliance with local, state, and federal government reporting requirements and tax filings.

Played diversified roles, including HR, Office Manager, and Accounting role by demonstrating utmost dedication and continued commitment towards work excellence.

Reduced expenses through sharing best working practices. Shelby County School, TN

Account Analyst / Financial Secretary, 2012 to 2019 Verified general ledger balances to determine company’s financial status and pinpointing inaccuracies. Recorded daily deposit into general ledger and exported to the excel spreadsheet. Controlled monthly transfer of invoices and payments into accounts receivable account as well as evaluated totals. Oversaw a full range of finance and accounting activities, such as conducting banking reconciliation, preparing income statement, disbursing and collecting funds, verifying student clubs and other school-funding accounts, processing financial transactions, and coordinating month-end closing. Identified and resolved checks, debits, and credits accounts issues in an efficient and timely manner. Produced report for providing in-depth insights and supporting decision-making process. Coordinated the management of field trips and transportation arrangements for students in adherence to safety guidelines. Managed accurate processing of staff payroll in adherence to federal and state laws.

Key Contributions:

Supervised reimbursement process for travel expenses to increase efficiency.

Prepared reports for audit to facilitate in understanding financial and operational situation.

Administered school budget to ensure spending in line with defined budget.

Conducted internal / external audits to assess operational challenges and areas of non-compliance. Aging Commission of the Mid-South, TN

Public Guardian Specialist, 2009 to 2012

Conducted medical placement and health care assessment to provide appropriate service to clients. Produced and signed appropriate correspondence, while maintaining great attention to detail and accuracy. Met social and financial needs of the clients through providing exceptional customer service. Additional experience as Medical Billing Clerk (Externship), Sr. Payroll / Human Resources Assistant, and Supervisor / Shipping Clerk within diversified organizations.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks License

License in Insurance A+ Sevier Insurance College – Memphis, TN

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