Business Analyst Senior

Anita Irwin

*********@*****.*** 845-***-**** www.linkedin.com/in/anitairwin

SENIOR BUSINESS ANALYST

Proactive Business Analyst with a proven ability to maintain vendor relationships and drive successful outcomes for non-IT and IT projects alike. Adept at managing project goals, deadlines, metrics and budgets while collaborating with cross-functional teams. Skilled in creating and editing precise documentation, predicting potential budget overruns and providing innovative solutions. Experienced in resource management, strategic planning and compliance requirements, including Sarbanes-Oxley (SOX) and GDPR. Known for attention to detail, effective communication and stakeholder management. Works closely with the Business and Legal Teams on contracts, applications and documentation. Holds dual MBAs in Finance and Management, along with Lean Six Sigma Green Belt certification.

AREAS OF EXPERTISE

Contract Management Budget Oversight Stakeholder Engagement Vendor Coordination Resource Allocation Compliance & Auditing Strategic Planning Risk Mitigation Quality Assurance Process Improvement Finance Business Analysis CyberSecurity ERP

TECHNICAL SKILLS

Enterprise Applications ServiceNow DocuSign M365 Suite JIRA SharePoint Workday MS Project

PROFESSIONAL EXPERIENCE

Xylem, Inc.

Senior Business Analyst, Enterprise Applications 2020–2024

Played a pivotal role on a global panel for RFI/RFP vendor selections, leading to the adoption of enterprise solutions supporting digital transformation.

Lead the implementation of DocuSign and multiple DocuSign connectors aross enterprise, providing user training and introducing new DocuSign features as they became avalable, as the application owner and administrator. Additional CLM implementations supported were Coupa and Conga, all aligned to Business needs, legal requirements and GDPR, as applies.

Managed digital transformation projects, including global EHS systems, payroll integrations and security enhancements, ensuring compliance with SOX requirements.

Directed critical mass notification and business continuity projects to ensure seamless operations during disruptions.

Championed organizational ITGC audit compliance by enhancing automated testing logic and defining prerequisites for efficiency improvements.

•Recognized Champion for internally promoting best practices and Cyber Security Policies.

Watermark (Philanthropy/Sustainability) Champion, Make Your Mark Club, 501C grants and in-kind equipment donations secured for external partners.

Information Technology General Controls II – Information Security 2024–2025

Spearheaded enterprise-wide user access reviews (UARs) across applications and global regions, ensuring SOX compliance.

Anita Irwin *********@*****.*** Page 2

Shiseido Americas Corporation

Senior IT Business Systems Analyst - Digital 2017–2019

Crafted cost proposals, project budgets, and breakdown structures for business approval.

Championed IT project management and collaborated with business teams on eCommerce and digital retail initiatives.

Toys‘R’Us

Senior Business Analyst & QA Lead - Global IT eCommerce 2011–2017

Oversaw global QA efforts, monitoring project expenditures and budgets.

Developed user documentation and supported transaction control measures.

Verizon Wireless (Bell Atlantic Mobile)

Technical Analyst / Enterprise Release Coordinator - IT 2007–2011

Conducted budget predictions, provided solutions and supported audits for SOX compliance.

Supported Verizon and Verizon Business Initiatives including testing for Mergers & Acquisitions when integrating RCC, Alltel, AT&T and Centennial conversions and Production failovers.

•Beta tester of new tools and software.

Technical Analyst IT, 2005 - 2007

Created Middleware GUI documents and tested developer code and fixes. Automated QTP test scripts for daily environment health checks that other internal teams mirrored.

Sr. Credit Analyst – HQ Credit Order and Operations, 2002 - 2005

Initiated IT projects to consolidate credit systems and interacted directly with customers providing extensive business knowledge of Verizon Wireless business policy. New hire trainer.

Direct Sales Account Executive, 1998 - 2002

Tested and Implemented Bell Atlantic Mobile’s First dual and tri-mode phones, generated new revenue with data products introduced, generated Bell Atlantic Mobile’s First National Request for Information and Proposal and represented Bell Atlantic Mobile on a cross-functional team managing hardware and software test efforts for Fortune 500 company customers. This with the below, created market share that helped regional Bell Atlantic Mobile grow into the nationwide network, Verizon Wireless.

• Opened initial Federal Government USPS, Citigroup, FAA, and JetBlue Accounts,

establishing National Accounts with handoffs to Verizon Wireless’s National Accounts and

Data Teams.

EDUCATION

Master of Business Administration (MBA) in Management

Master of Business Administration (MBA) in Finance

Nyack College

Bachelor of Science (BS) in MIS/CIS

Dominican College of Blauvelt

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