Customer Service Home Care
Resume:
Adina Deramus
I'm a student searching for a morning shift!
Chicago, IL 60643
************@*****.***
Professional Summary
Dedicated and detail-oriented customer service professional with 6 years of experience in hospitality, food service, and home care. Skilled in food handling, customer service, and hospitality. Possess certifications in food handling and SerSafe. Proficient in computer skills, data entry, and cash handling. Proven ability to work well in a team environment and maintain a positive and customer-focused attitude. Willing to relocate to: Dolton, IL - Riverdale, IL - Chicago, IL Authorized to work in the US for any employer
Work Experience
Home Care Aide
Abcor Home Health, Inc.-Chicago, IL
July 2023 to November 2024
• Perform and assist client with personal care tasks and activities including bathing, dressing, grooming and incontinence care/toileting.
• Perform and assist client with positioning and transferring.
• Assist client with self-administration of medication by providing medication reminders, reading instructions and providing utensil with which to take medication.
• Perform meal planning and preparation; Obtain Food Handlers certification.
• Perform light housekeeping duties for the client (e.g., making and changing beds, light dusting and vacuuming, washing dishes, cleaning the kitchen and bathroom areas and laundering linens and clothing).
• Escort or transport client to medical appointments.
• Maintain records of daily activities, observations, and timesheets.
• Observe and document client status and report suspected abuse, neglect or exploitation to supervisor.
• Successfully complete required pre-service training and ongoing quarterly in-service training. Material Handler/Forklift Operator
True Value-Harvard, IL
February 2022 to December 2022
• Performs a variety of distribution activities to receive, sort, store, distribute and manage the flow of product in a warehouse environment.
• Select and pick product for shipment from invoice or computerized store order requests, matching inventory to order numbers.
• Stacks and loads cartons and other containers for outbound shipment; stocks shelves with goods received.
• Operated any quality concerns of each product.
• Verify and document package weights at a timely manner.
• Check package seals and lot numbers for accuracy.
• Follow all cleaning requirements.
Wal-Mart Overnight Stocker
Walmart-Homewood, IL
June 2021 to January 2022
• Restocking of shelves and proper inventory of the Walmart company.
• Supervised stocked items and ensuring everything is accounted for.
• Properly display of merchandise.
• A liaison between Walmart and the vendors.
• Finally, strictly adhering to Walmart procedures and guidelines. Hospitality Server at University Of Chicago
Compass Group-Chicago, IL
August 2020 to May 2021
• Welcomed and served over 100 guests daily and built good relationships with them to ensure repeat business.
• Utilizes approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
• Learned how to work well in a team, work well under pressure. Line/Prep Cook
Brown Bag Seafood Co.-Chicago, IL
January 2020 to July 2020
• Stocking and maintaining a clean station.
• Station prep which includes following specs and recipe cards.
• Cleaning, breaking down and restocking the station after shift.
• Closing kitchen duties including breaking down fryer and cleaning the grill, along with nightly closing cleaning procedures.
• Prepare customer orders with accuracy and efficiency.
• Contribute to an overall positive and team-oriented environment. Barista/Cashier
Starbucks-Chicago, IL
April 2019 to January 2020
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• The customer experience being served a cup of coffee starts their day. Deli and Bakery Clerk
Potash Markets-Chicago, IL
November 2018 to April 2019
• Provide accurate service to customers by answering questions, provide samples, respond to requests, and making recommendations.
• Recommending, slicing, weighing, packaging and pricing deli meats and cheeses.
• Clean display cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Possess basic knowledge about the different types of lunch meats and cheeses, with the ability to make suggestions and sell to customers.
• Great and wait on customers by slicing, cutting, weighing, packaging and pricing products.
• Assist in preparation of food products.
• Stock refrigerated cases and other displays; keep them properly faced at all times and in accordance with department standards.
• Maintain general housekeeping, as well as sanitation and a cleaning program that meets the standards established by the department and all applicable health regulations.
• Perform other duties as assigned by the head of the department or by other management personnel. Education
Diploma
Perspectives Charter School: Technolgy - Chicago, IL August 2008 to May 2012
Skills
• Detailed Oriented
• Team management
• Communication skills
• Leadership
• Customer support
• Microsoft Excel
• Serving Experience
• Logistics
• Computer Networking
• Management
• Data entry (1 year)
• Home Care
• Barista Experience
• Materials Handling
• Food Preparation
• POS
• Barista experience
• Cash register
• Hospitality
• Serving
• Customer service
• Food handling
• Cooking
• Cashier
• Guest services
• Clerical experience
• Forklift
• Computer skills
• Typing
• Analysis skills
• Manufacturing
Certifications and Licenses
Food Handler Certification
December 2022 to December 2025
SerSafe Certification of completion in Food Handlers Assessments
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Cooking skills: Basic food preparation — Completed August 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Completed
February 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Food service: Customer situations — Proficient
June 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food safety — Completed
May 2021
Knowledge of proper food and equipment handling safety measures Full results: Completed
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Completed
September 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Completed
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Warehouse safety — Completed
July 2023
Using safe practices in a warehouse setting
Full results: Completed
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
January 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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