Customer Service Independent Living
Resume:
Dedicated, highly reliable professional with combined expertise and education supporting accurate, detailed information. Passion for excellence with exceptional work ethic. Steadfastly committed to ensuring employer’s success. Detail-focused, accurate, and precise.
Office Management Team Collaboration & Leadership Records Management
Compliance Data Confidentiality Customer Service
Accounting Process Improvement Financial Management
• Excellent technical competencies including Microsoft Office Suite: Word, Excel, PowerPoint & Outlook.
PROFESSIONAL EXPERIENCE
Ocean State Center for Independent Living, Pawtucket, RI 10/12/2020 - Present
Independent Living Coordinator
Supervisor:
Amanda Reed
21 hours/week:
$25,000/year:
• Effectively communicate with officials in the state and local government and public entities, both orally and in writing, to increase awareness of independent living services through outreach activities and engagement.
• Demonstrated knowledge of Independent Living rules and regulations, interpreted the Independent Living Philosophy, and analyzed state plans and RI laws, while staying current on programs and legislation affecting individuals with disabilities.
• Advocate for individuals with disabilities and provided excellent customer service, ensuring their needs and preferences were met.
• Provide assistance to individuals with disabilities in identifying their specific needs, and facilitated the coordination of appropriate support services.
• Supported problem-solving efforts through brainstorming, data gathering, and analysis to identify and implement solutions.
• Assist individuals with disabilities in completing housing applications and identifying accessibility needs and preferences within their jurisdiction.
• Plan, organize, coordinate, schedule, and facilitate meetings and other work activities to ensure timely completion and efficient use of resources.
Self-employed, Greenville, RI 7/10/2020 - 10/5/2023
Travel Agent
• Booked both international and domestic travel accommodations, hotels, and car rentals for clients using travel industry software.
• Created customized travel itineraries based on clients' preferences and budget while improving customer satisfaction.
• Provided recommendations for local attractions, restaurants, and events and determined best international or domestic travel offerings.
• Maintained accurate records of client bookings and payments by implementing automated office systems, optimizing client and data communications.
• Planned marketing and promotional activities to attract new clients and developed process improvements and long-term business strategies through analysis of customer feedback.
Spa Director, Smithfield, RI
Apple Valley Wellness and Spa
Self employed
40 hours/week:
$50,000/year:
• Implemented successful updates to operations according to the latest market trends and customer preferences.
• Administered payroll, accounting, and purchasing, ensuring accurate and timely processing.
• Maximized efficiency through time management and staff supervision, boosting productivity and achieving operational goals.
• Oversaw upkeep of the entire facility, notifying maintenance for service repairs as needed. Received new spa supplies inventory and restocked work areas and shelves.
• Recruited, hired, and trained all new employees, providing comprehensive onboarding and ongoing support.
• Opened and closed spa according to standard procedures, ensuring a welcoming and safe environment for guests.
• Resolved customer issues promptly and effectively, building loyalty and trust.
• Led spa tours for new members, familiarizing guests with services provided and enhancing the customer experience.
• Recorded product sales into spa's weekly income report, providing accurate and up-to-date financial data.
• Utilized promotions, print and digital marketing to attract new clients and increase revenue.
Manager, Providence, RI 02/08/1990 - 07/20/1997
Wayland Square Chiropractic
Supervisor:
Name and number:
40 hours/week:
$150,000/year:
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
• Directed staff and managed annual capital budget
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
• Compiled data highlighting key metrics to report information, determine trends, and identify methods for improving store results
• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
• Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
• Applied customer feedback to develop process improvements and support long-term business needs
• Recorded inventory sales into organization's weekly income report. Evaluated report data to proactively adjust and enhance operations. Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members
• Developed and maintained relationships with customers and suppliers through account development
• Established and updated work schedules to account for changing staff levels and expected workloads
• Prepared and recommended long-range plans for development of department personnel
• Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement
EDUCATION AND TRAINING
Associate of Art Degree in Cosmetology and Business Management
Lorretta's School of Cosmetology East Providence, RI 05/1996
Certificate in Wellness Therapy
Bancroft School of Massage Therapy Worcester, MA 04/1998
Communication Organization for Public Services Defi Medias
Diploma Paris, France 09/2021
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