Operations Manager Operational Excellence

Chris Bohannon, Operations Manager

Covington, ***14, Georgia, 404-***-****, *.***********@*****.***, Chris Bohannon - LinkedIn SUMMARY Dynamic Operations Manager with over 20 years of experience in the wireless retail industry. Proven track record of successfully managing complex operations, hiring and training staff, and implementing innovative solutions that have consistently improved KPIs and operational efficiencies. Achievements include doubling performance metrics within 60 days at a new clinic and expanding business locations from five to thirteen. Expertise in strategic planning and budget management ensures operational excellence, making a significant contribution to future organizational success. WORK EXPERIENCE

Sep 2022 – Present Operations Manager, Hands of Hope PT PC Stockbridge Oversaw the complete buildout of a new clinic, ensuring compliance with industry standards.

Hired and trained all staff for the new clinic, establishing a high-performing team.

Developed and executed marketing strategies to drive business to the newly opened clinic.

Presented to the Board of Directors to advocate for the relocation of the clinic, emphasizing benefits.

Supervised the outsourced buildout of the approved relocation, maintaining timelines and quality.

Consistently managed inventory and supplies within the allocated budget. Doubled and tripled key performance indicators (KPIs) within 60 days of the clinic's relocation.

Dec 2019 – Sep 2022 N/A, CAST & CREW, INC Burbank

Engaged in consistent work in the film industry, gaining diverse industry exposure despite a lack of alignment with past and future career paths. Mar 2019 – Nov 2019 Managing Member, C.J. BOHANNON & ASSOCIATES Jackson Championed operational excellence as Interim Chief Operating Officer of retail start-up, Fire & Ice, LLC, building the business from the ground up and adhering to budget guidelines.

Surpassed all safety standards and obtained necessary certifications on schedule.

Successfully hired and trained all supporting staff to ensure operational readiness.

Transitioned the business to ownership with a 'ready to go' status within four months.

Dec 2014 – Feb 2019 Director of Operations, PREMIERE WIRELESS SOLUTIONS McDonough Implemented strategic initiatives as a key member of the corporate operating board.

Led daily operations across 27 retail stores, managing approximately 200 employees.

Orchestrated a comprehensive overhaul of commission reconciliation, significantly enhancing Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA).

Introduced a new payroll and benefits system, improving employee acceptance and efficiencies for scheduling Paid Time Off (PTO). Revamped the company’s Standard Operating Procedure manual, removing outdated policies and ensuring clarity, with seamless rollout across the organization within six months.

Engineered specific policies and procedures, as well as onboarding and offboarding processes, empowering the Operations and Human Resources departments.

Implemented advanced security software for effective management and remote monitoring of alarm systems across all locations. Oct 2013 – Dec 2014 Executive Assistant, PREMIERE WIRELESS SOLUTIONS McDonough Composed and prepared formal correspondence and various documents. Managed email and calendar systems for executives to ensure timely follow-ups.

Coordinated comprehensive travel arrangements, complete with detailed itineraries for executives.

Facilitated scheduling for appointments, internal and external meetings, and conference calls.

Compiled research and materials for executive meetings, ensuring preparedness.

Prioritized and followed up on sensitive issues directed to executives, handling confidential matters with discretion.

Created and maintained organized filing systems, both digital and paper- based, for records and documents.

Mentored and supervised other administrative personnel, fostering professional growth.

Jan 2003 – Oct 2013 General Manager, PREMIERE WIRELESS SOLUTIONS McDonough Collaborated with the owner and Senior Management as a Board of Directors member, driving strategic business decisions. Drove company growth from five to thirteen locations through effective business practices and strong management styles.

Formulated new work schedules and operating systems for all locations. Streamlined inventory purchasing processes, significantly reducing ordering errors.

Spearheaded the implementation of a user-friendly, company-wide POS system, overseeing day-to-day operations.

Executed effective inventory management processes to optimize resource utilization.

Enhanced communication and cooperation between store personnel and Senior Management by facilitating bi-weekly meetings. Led talent acquisition efforts to build a highly competent team for various roles.

Negotiated directly with Nextel on pivotal business initiatives to facilitate company objectives.

May 1999 – Jan 2003 Store Manager, PREMIERE WIRELESS SOLUTIONS McDonough Achieved promotion to Store Manager within six months of service as a Sales Associate.

Minimized theft and loss through the implementation of daily transaction audits and timely deposits.

Transformed store culture by proactively addressing customer issues that staff were unable to resolve.

Maintained minimal shrinkage rates by consistently conducting regular inventory counts.

Trained and coached new hires on phone operations, POS usage, and order entry processes.

Supported the opening of several new stores in Northern Florida. SKILLS Leadership Planning and Organization

Time Management Decision Making

Microsoft Office Problem-Solving

Attention to Detail Reliability

Conflict Management Emotional Intelligence

Customer Focus Training & Development

High-Performance Team Building Continuous Improvement Diversity Service & Product Quality

Top-Line Growth P&L & Cash Management

Contact this candidate