Customer Service Guest

Contact No-+919*********

Professional Summary

Hardworking, self-motivated professional with 3 years and six months of exceptional customer service experience in a range of different food establishments. success in briefing meeting, and best performing each customer's needs and expectations in a warm, sincere, and friendly manner. WORK EXPERIENCE

Senior Supervisor

Cosmo Pizza Galleria Gurugram DLF Phase-4 [15/11/2024 – Currently working]

Ensuring smooth daily operations within the restaurant

Monitoring food quality and consistency

Maintaining cleanliness and hygiene standards

Managing inventory levels and ordering supplies

Implementing operational procedures and policies

Handling customer complaints and resolving issues promptly

Ensuring positive customer interactions and maintaining a high service standard

Addressing customer feedback and concerns

Motivating and inspiring the team to achieve goals

Fostering a positive work environment

Promoting teamwork and collaboration among staff

Controlling costs and managing expenses

Analyzing financial reports and identifying areas for improvement. Senior GSA Waiter

Pauldepuis 1889 French Restaurant [10/09/2023 –30-04-2024] Saket Select City Mall

City: New Delhi

Country: India

Communicating customer orders to kitchen staff.

Ensuring that customer orders are assembled properly in the kitchen.

Delivering orders to customers.

Removing empty plates, used silverware, and soiled napkins from tables.

Determining when customers have completed the meal.

Attending scheduled team or shift meetings

Help customers with orders by explaining dishes and drinks and making recommendations as appropriate

Maintain our high food safety and sanitation standards

Deliver meals and beverages to tables when they have been prepared.

Check that customers are satisfied with their meal.

Prepare the bill for tables when requested.

Cash up bills and ensure that the correct amount has been paid. Cyril Cyriac

Nationality: Indian

Date of birth: 25/07/1996

Gender: Male

Address: A-3/21, Phase 5 Aya Nagar, Delhi, 110030 Delhi (India) Senior GSA Waiter

Fortune Select Global Member ITC’s Hotel Group [11/04/2022 –07/11/2022] City: Gurgaon

Country: India

Communicating customer orders to kitchen staff.

Ensuring that customer orders are assembled properly in the kitchen.

Delivering orders to customers.

Removing empty plates, used silverware, and soiled napkins from tables.

Determining when customers have completed the meal.

Attending scheduled team or shift meetings

Help customers with orders by explaining dishes and drinks and making recommendations as appropriate

Coordinate food orders to guarantee timely and efficient delivery to guests

Refill water and periodically check on guests to handle any issues promptly

Maintain our high food safety and sanitation standards Waiter

Oxygen Fitness Restaurant [05/09/2019 – 30/09/2021 ] Country: Kuwait

Greet customers and hand out menus.

Take meal and beverage orders from customers and place these orders in the kitchen.

Make menu recommendations and inform patrons of any specials.

Deliver meals and beverages to tables when they have been prepared.

Check that customers are satisfied with their meal.

Prepare the bill for tables when requested.

Cash up bills and ensure that the correct amount has been paid.

Administer change to tables if needed.

ACHIEVEMENT

*I have participated in YCO at my college in International Institute of Hotel Management Badarpur.

*I have participated in Realia at my college.

*I have participated in food fest at our college that the 2nd year conducted.

*I have got six months of completion of certificate at Hotel Equatorial Penang Malaysia.

*I have got appreciation letter from the bar Manager at Hotel Equatorial Penang Malaysia.

*I have got appreciation letter from Paul depius1889,restaurant as working as a Senior Guest Service. Skills

Customer Service

Guest Experiences

Food & Beverage Pairings

Knowledge of Food Allergies

Wine Recommendations

Conflict Resolution

Food service

Teamwork

Cash handling

Order taking

Food preparation

Serving/Clearing Tables

Food Safety and Hygiene Protocols

Point of Sale (POS) Systems

Table Setting

Industrial Training

Hotel Equatorial Penang [ 01/04/2018 – 28/09/2018 ] City: Penang

Country: Malaysia

EDUCATION AND TRAINING

B.Sc. in Hospitality & Catering Science

International Institute of Hotel Management [ 2016 – 2019 ] Address: Delhi (India)

Senior Secondary

FR AGNEL School [ 2015 – 2016 ]

Address: Delhi (India)

Matriculation

FR AGNEL School [ 2013 – 2014 ]

Address: Delhi (India)

STRENGHTS

Self Confidence

Good Communication Skills

Quick Learner

Willingness to Learn

LANGUAGE SKILLS

Mother tongue(s): Hindi English Malayalam

Other language(s):

English

LISTENING B2 READING B2 WRITING B2

SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

DIGITAL SKILLS

Microsoft Word / Microsoft Excel / Social Media / Google Drive / Google Docs / Instagram / Zoom

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