Customer Service Facilities Manager
Resume:
Ramiro Marquez
Princeton, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Regional Facilities Manager
Asset Living-Dallas-Fort Worth, TX
August 2024 to Present
Multifamily General Contractor
Advanced Association Management-Dallas, TX
January 2014 to April 2024
• Customer Service : Successfully performed building maintenance and renovation services by issuing bids for labor and materials, informing client of step-by-step renovation process, and providing quality work on residential work orders and new construction start ups and capital improvements. Training teams to perform in a professional and efficient manner to satisfy all residents request and comply with company policies and building ownership.
• HVAC: Installation and repairs on air handlers and condensers, heater elements and gas furnace up to 10 tons.
• Painting and Drywall: Interior and exterior- popcorn, knockdown, orange peel and other specialty textures.
• Plumbing: Kitchen and bathroom remodel, installation and repairs on water heaters, faucets, water filters irrigation and drainage.
• Electrical: Light fixtures, troubleshoot to repair or replace ceiling fans and motors, tested and replace circuits, troubleshoot and correct defective switches, and breaker panels.
• Appliances: Installations and repairs on refrigerators, microwaves, ranges, wall ovens, and dishwashers.
• Flooring: Installation of tile, wood, and carpet
• Fences and Garages: Installation and repairs on wrought iron and wood fences, automatic gates and garages.
• Pool and Spa: Repairs on pumps, motors, and spa heaters, maintained pools by vacuuming, cleaning filter, checking water circulation, pH levels, and sanitizing pool.
• Performed all other related maintenance repairs and installation which included doors and windows.
• Handled a variety of equipment and machines including saws, drill press and various hand and power tools to perform repairs.
• I have 24 years of experience in all phases of Multifamily maintenance, new construction and renovations. All referrals are available upon requests. Maintenance Supervisor
Fairfield Residential-Plano, TX
September 2005 to June 2013
Thrivingly maintained 300 to 500 apartment homes by providing exceptional customer service, completing work in a timely manner, and building rapport with each resident.
• Effectively managed a team of 5 by serving as a role model, provided training, work direction, guidance and support
• Responsible for ordering maintenance supplies and tracking inventory
• Assisted in maintaining pool clean by vacuuming, cleaning filter, checking water circulation, pH levels, and shocking
• Assisted in the completion of make-ready process for vacant apartments and preformed final inspection to ensure high quality service
• Responsible for the completion of maintenance service requests and ensured work areas were left clean
• Assured measures were taken to comply with safety standard guidelines
• Monitored and participated in operations of assigned areas which included development, negotiating, inspections and scheduling of contracts
• Worked within expense limits established to maintain budget control
• Scheduled and completed Preventative Maintenance
• Assisted in preparing the annual maintenance budget
• Coded maintenance invoices with proper general ledger code
• Responsible for 24-hour emergency maintenance service as scheduled
• Completed special projects as assigned by the Property Manager
• Assisted in the curb appeal process which included picking up grounds, clearing dumpster areas, and maintaining landscaping beds
• Provided property manager with input for maintenance team performance reviews
• Attended and participated in meetings to discuss property goals
• Selected to participate in student housing community to ensure make ready process, acted as superior for a team of 20, and inspecting work of outside contractors Assistant Maintenance
Fairfield - Plano, TX
May 1999 to August 2005
• Completed property preventative maintenance
• Maintained pool by vacuuming, cleaning filter, checking water circulation, pH levels, and shocking
• Assisted with completing work orders
• Completed the make ready process which included, trash-out, painting, and changing locks
• Assisted in the curb appeal process which included picking up grounds, clearing dumpster areas, and maintaining landscaping beds
• Completed special projects as assigned by the Property Manager and Maintenance Supervisor Fairfield -Porter
Plano, TX
September 1998 - April 1999
• Completed the curb appeal process which included picking up grounds, clearing dumpster areas, unit trash-outs, pressure washing breezeways, and maintaining landscaping beds
• Assisted in the completion of minor work orders
• Delivered resident notifications to doors
Education
High school or equivalent
Skills
• EPA (10+ years)
• EPA 608 (10+ years)
• EPA Certification (10+ years)
• Electrical (10+ years)
• Maintenance (10+ years)
• HVAC (10+ years)
• Troubleshooting (10+ years)
• Project Management (10+ years)
• Refrigeration
• Plumbing
• Tile Laying
• Handyman
• Landscape Maintenance
• Pool Maintenance
• Plumbing (10+ years)
• Refrigeration
• Tile Laying
• Leadership
• Team management
• Project management
• HVAC (10+ years)
• Property management
• Plumbing
• Yardi
• Remodeling
• Drywall
• Construction
• Door hanging
• Handyman experience
• Carpentry
• Mechanical knowledge
• Communication skills
• Customer service
• Welding
Certifications and Licenses
EPA Certification
HVAC Certification
Driver's License
EPA Type II
EPA Type I
Journeyman License
EPA Refrigeration Certification
Contact this candidate