Customer Service Bottle
Resume:
Kaila Smith
**** ******* ******** ** ******, MD *0708
571-***-**** **************@***.***
Professional Summary
Dedicated and detail-oriented professional with 4+ years of experience in customer service and hospitality. Currently pursuing a degree in Biomedical Science with a strong focus on research and problem-solving. Skilled in time management, leadership, and delivering excellent customer experiences in high-pressure environments.
Work Experience
Shift Lead
Jersey Mike’s Subs – 8245 Hampton Blvd Unit B, Norfolk, VA
2025 – Present
- Supervise team operations during high-volume shifts, ensuring efficiency and quality standards are maintained.
- Handle customer concerns and resolve issues quickly to maintain customer satisfaction.
- Train new team members on food prep, safety procedures, and company policies.
- Manage opening and closing duties, including cash handling and inventory checks.
Server/Hostess
Smokey Bones – Woodbridge, VA
2020 – 2024
- Greeted and seated 200–300 guests per shift, ensuring an exceptional dining experience.
- Communicated daily specials and coordinated with kitchen staff for timely service.
- Managed 50–100 reservations through phone and Yelp, maintaining efficiency.
- Served meals and resolved customer issues swiftly to uphold guest satisfaction.
Nanny
Arlington, VA
2017 – 2022
- Cared for two children (ages 10 and 1), providing transportation, meals, and housekeeping support.
- Followed parental guidelines to ensure schedules, discipline, and daily activities were managed effectively.
Education
Old Dominion University – Norfolk, VA
Bachelor of Science in Biomedical Science
2022 – Present (Junior Year)
Woodbridge Senior High School – Woodbridge, VA
Graduated 2022 GPA: 3.6
Key Skills
- Leadership & Teamwork
- Time Management & Organization
- Customer Service Excellence
- Point-of-Sale Systems
- Hospitality and Conflict Resolution
- Analytical and Scientific Thinking
- Memorization & Presentation
References
Ashley Skinner The Bleu Ox
Paul Barriel General Manager, Smokey Bones
Contact this candidate