Business Analyst Patient Engagement

Rishita Thumu

***********@*****.*** 803-***-**** Cupertino, CA

EDUCATION

SOUTHEAST MISSOURI STATE

UNIVERSITY, MO

MS IN COMPUTER SCIENCE

Jan 2020 - May 2021

3.9

SKILLS

TECHNICAL

• Advanced SQL

• Python

• Microsoft Excel

• Tableau

• BigQuery

• Google Data Studio

• SAS

LINKS

www.linkedin.com/in/rishitat

POSITION OF

RESPONSIBILITIES

• Cultural Secretary

Organized and executed many cultural

and tech-events of college.

• Discipline Committee Member

Part of Discipline Committee for

CELEGANCE’20 & TECHNOWIZ’19, the

Annual Cultural and Technical fest of our

college, respectively

EXTRA CURRICULAR

ACTIVITIES

• OAJ Foundation, NGO, Executive

Member

Worked actively with the team for

education initiatives to help

differently abled children and

girls.

WORK EXPERIENCE

NANT HEALTH SeNIOR BUSINESS ANAlyST

July 2021 – Present

• Owned analytics for key product lines like patient engagement and provider tools working in an Azure environment partnering with product managers to uncover what’s working and where to improve.

• Analyzed user behavior to identify drop-offs and friction points, leading to changes that made the experience smoother and more intuitive.

• Built dashboards in Tableau that became essential tools for tracking progress and making everyday decisions.

• Used user data to shape a WhatsApp follow-up campaign, which boosted patient adherence by 27% and grew revenue by 15%.

• Used SQL and Python daily to work with large datasets, automate tasks, and quickly answer high-priority questions.

• Collaborated with product, design, and engineering to ensure teams had the right data at the right time.

• Juggled multiple projects at once, including work with remote teams, and stayed flexible as priorities shifted.

VISA BUSINESS ANAlyST - PRODUCT

August 2020 – June 2021

• Worked with cross-functional teams to translate business needs into analytics solutions, often presenting insights directly to stakeholders and leadership, using tools built on AWS and GCP infrastructure.

• Used SQL and Python to work with large datasets—cleaning, extracting, and analyzing data to support fast, informed decisions.

• Designed dashboards and reporting tools in Excel and Looker to monitor key metrics across product lines, making performance trends easy to track and share.

• Automated parts of the analytics workflow and fraud tagging system using Python, cutting manual effort, and improving reliability.

• Built ETL pipelines using internal tools and collaborated with engineering on data modeling and performance tuning.

• Established RTP Report from scratch which tracked transactions for different segments, disputes on a daily level, and rule performance.

• Maintained strong ownership over projects from identifying the right metrics to delivering insights that shaped product direction. App Shark DATA ANAlyST

Jan 2018 – Dec 2019

• Built a detailed performance report containing key metrics like the headcount of resources, and staff continuity in the project which helped the leads to get the overall idea of various areas of the project.

• Automated daily reports with the help of macros which saved approx. 10 Hours per week.

• Assessed platform statistics to create customized, data-intensive BI reports for clients Provided data support to the stakeholders for urgent ad-hoc requests.

ACHIEVEMENTS

2021 Rated 5 star for SQL on Hackerrank, an Online Coding Platform. 2020 Smart India Hackathon Winner

2020 NIT Jalandhar Hackathon Finalist (HackNITJ), National level 48 hours hackathon 2019 Smart India Hackathon Finalist

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