Customer Service Car Hauler

**************@*****.*** - 520-***-****

MIHAI GHEUCA

OBJECTIVE

Experienced and safety-conscious Class A driver with over 5 years of experience delivering goods. Skilled in route planning, maintaining safety protocols, and providing excellent customer service. Seeking to leverage expertise and dedication to join a dynamic transportation team.

RELEVANT PROFESSIONAL EXPERIENCE

Carvana, Tolleson, AZ March 2021 - Feb 2025

Professional Driver

● Inspect vehicles for damages prior to loading

● Perform pre-trip car hauler inspection to ensure safety and proper functioning

● Load and strap vehicles onto car hauler, ensuring all vehicles are properly secured to the truck

● Safely operate car hauler (9 cars) to deliver vehicles to various locations, averaging 3,000 miles per week

● Occasionally lift heavy items (i.e. ramps) weighing over 100lbs

● Communicate with dispatch and other drivers to confirm delivery schedules and times

● Maintain accurate ELD logs and assist in loading/unloading vehicles

● Follow all traffic laws, DOT regulations, and company safety protocols Knight Transportation, Phoenix, AZ April 2020 - Feb 2021 Professional Driver

● Performed pre-trip dry van inspection to ensure safety and proper functioning

● Transported freight safely, efficiently, and following DOT regulations

● Drove OTR all 48 States

● Hooked and unhooked trailers

● Secured freight

● Installed and removed tire chains

● Tarped and un-tarped freight

● Maintained accurate ELD logs

● Provided exceptional customer service by addressing customer needs and resolving concerns promptly Training for CDL License, AZ Feb 2020 - April 2020 Bottega, Glendale, AZ May 2015 - Dec 2019

Manager/Server

● Trained staff to meet the restaurant's standards

● Oversaw employees during shifts, provided guidance, and ensured tasks were completed efficiently

● Conducted performance reviews, addressed issues, and provided feedback to improve employee performance

● Handled disputes between staff members or between staff and customers

● Ensured customer satisfaction by addressing complaints, resolving issues, and created a welcoming environment

● Ensured food and service quality meet the restaurant’s standards

● Ensured guests were seated promptly and orders were taken and delivered efficiently

● In charge of vendor management, including writing checks, receiving food, etc.

● Monitored stock levels, ordered supplies, and reduced waste

● Oversaw the opening and closing of the restaurant, ensured cleanliness and security

● Ensured adherence to health, safety, and food safety regulations

● Coordinated repairs and maintained equipment and the overall restaurant environment

● Planned and organized special events, promotions, and discounts to attract more customers

● Managed the restaurant’s online presence and engaged with customers via social media platforms

● Facilitated effective communication between kitchen, front-of-house staff, and management

● Gathered customer feedback and used it to improve services and offerings

● Worked closely with chefs, suppliers, and other key stakeholders to ensure smooth restaurant operations Pomo Pizzeria, Glendale, AZ March 2014 - May 2015

Server

● Welcomed guests as they arrived and guided them to their tables

● Listened to customers' food and drink orders, accurately recorded them, and ensured special requests were noted

● Delivered food and drinks to customers in a timely and professional manner

● Assisted customers in choosing dishes, explained menu items, and made suggestions based on preferences

● Checked in with guests during their meals to ensure they were satisfied and offered additional services if needed

● Processed customer payments using cash, credit cards, or digital payment methods, and gave back correct change

● Cleared tables, wiped down surfaces, and ensured the dining area remained clean and organized

● Occasionally helped with food prep tasks in the kitchen or bar area, such as refilling condiments or restocking supplies

● Worked closely with other servers, kitchen staff, and management to ensure smooth service and efficient operations

● Addressed any issues or complaints raised by customers, finding solutions to ensure a positive dining experience La Mia Toscana, Tucson, AZ April 2013 - Feb 2014

Server

● Greeted and seated customers, ensuring they were comfortable and had menus

● Accurately took food and drink orders, making sure to note any special dietary requests or preferences

● Delivered orders to customers promptly and ensured that everything was correct

● Engaged with guests to ensure they had a great dining experience and responded to their needs

● Refilled water glasses, condiments, and other items as needed throughout the meal.

● Calculated bills, processed payments, and returned the correct change or provided receipts

● Removed dirty dishes and cleaned tables in preparation for new guests

● Communicated orders and special requests to kitchen staff, ensuring accuracy and timely delivery

● Maintained cleanliness and followed food safety guidelines to ensure the health and safety of customers

● Addressed any issues or complaints, offering solutions to ensure customer satisfaction Sapori Veri, Abruzzo, Italy Jan 2004 - Feb 2013

Pastry Chef

● Baked and decorated a variety of pastries, cakes, and desserts according to recipes and restaurant standards

● Developed seasonal dessert menus, incorporating new trends and flavors to attract customers

● Monitored inventory levels of baking ingredients and ordered supplies to maintain stock

● Oversaw the pastry team, ensuring tasks were completed efficiently and according to quality standards

● Checked the quality of ingredients and finished products, making sure everything met the highest standards

● Ensured the industrial kitchen and work areas were kept clean, organized, and in compliance with food safety regulations

● Provided training and guidance to junior pastry chefs and kitchen staff, teaching them techniques and proper procedures

● Worked closely with the head chef and front-of-house team to coordinate dessert offerings and special requests CERTIFICATIONS / OTHER

● Class A Commercial Driver's License (CDL), Arizona, 2020

● Endorsements:

T - Doubles/Triples

X - Combined Tank/HAZ-MAT

L - Motorcycle

● TWIC Card Holder

● Smith System Driving (5 Keys to Truck Safety) Certification

● Experience operating Forklifts

STRENGTHS

● Very familiar with Department of Transportation (DOT) regulations

● Safe driving record

● Route planning and navigation

● Vehicle maintenance knowledge

● Excellent customer service skills (worked in the food industry for 7 years providing excellent customer service)

● Timely deliveries

● Hardworking team player

EDUCATION

Bachelor's Degree in Construction Engineering

LANGUAGES

● English

● Spanish

● Italian

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