Front Desk Customer Service

Ophiea Keyes

Riviera Beach, FL *****

**********@*****.***

Professional Summary

ANSWERING MULTI CALLS,INTAKE,DIRECT CLIENTS,ORDERING SUPPLIES,MICRO SOFT,WORDS ETC. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Telesale concierge

Blue Cross Blue Shield-Riviera Beach, FL

November 2023 to February 2025

ANSWER PHONES,CORRECT CUSTOMERS INFORMATION,CONNECT CALLER TO CORRECT DEPARTMENT,RESOLVE ISSUES WITH CLAIMS.

Front Office Coordinator

Robert Half (sea winds condominiums)-Singer Island, FL October 2022 to December 2024

Receptionist Duties

Administrative Office

Microsoft Office 365

Phone Coverage

Front Desk Receptionist

Kolter Homes-Westlake, FL

January 2023 to December 2023

GREET CUSTOMERS,ANSWER PHONES,DIRECT CALLS,MAKE ORDERS,STOCK REFRESHMENTS,REGISTER NEW CUSTOMERS ETC

Customer Service Representative (Remote)

Storage Rentals of America-West Palm Beach, FL

November 2021 to June 2023

• Assisted customers with a warm and professional attitude

• Kept records of customer complaints

• Interacted with customers through live chat

• Assisted customers with questions

• Performed data entry for customer information

Lead Sales Associate/Key Holder

Dollar General-Loganville, GA

June 2022 to October 2022

Front Desk Receptionist

Alro metals-Boca Raton, FL

February 2021 to September 2022

Front Desk Office Assistant

Atlas Party Rental-Boynton Beach, FL

January 2019 to May 2022

Process orders l,take payments,answer phonea

Customer Service Representative

TRAVELPRO-Delray Beach-FL

November 2021 to March 2022

Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans.

• Managed client records

• Set up client appointments

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory Front Desk Receptionist

HUNTERS RUN COUNTRY CLUB-Boynton Beach, FL

January 2021 to March 2022

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Behavioral Technician

Reflections Treatment Center-Margate, FL

January 2015 to March 2017

Monitoring client’s and recording your observations.Reporting back on each clients progress and concerns.Ensuring clients have a safe and supportive environment. Education

High School Diploma

Spanish River Community High School - Boca Raton, FL June 1997 to June 1997

Skills

• Hospitality

• Computer skills

• Case management

• Behavioral health

• Conflict management

• Cognitive behavioral therapy

• Negotiation

• Property management

• Microsoft Outlook (5 years)

• Time management

• Microsoft Office

• Office experience (5 years)

• Microsoft Excel (5 years)

• Leadership

• Phone etiquette (8 years)

• Individual / group counseling

• Childcare

• Fraud prevention and detection

• Pricing

• Microsoft Word

• Filing

• Vital signs

• Order entry

• Curriculum Development

• HIPAA

• Cash register

• Addiction counseling

• Sales

• Behavioral therapy

• Administrative experience

• Cashiering

• Calendar management (3 years)

• Special education

• Organizational skills (5 years)

• Front desk

• Multi-line phone systems

• Typing (8 years)

• QuickBooks

• Analysis skills

• Windows

• Computer literacy

• Calendar management

• Customer service

• Databases

• Group therapy

• Child & family counseling

• Google Docs

• Office management (7 years)

• Customer service (7 years)

• Typing

• Crisis intervention

• Construction administrative experience

• Office management

• Copywriting

• Communication skills

• Microsoft Powerpoint

Certifications and Licenses

Certified Behavioral Health Technician

AED Certification

Food Handler Certification

First Aid Certification

CPR Certification

Contact this candidate