Customer Service, Multitasking skills, Fast Learner
Resume:
Vina Micaella A. Morales
***************@*****.***
**** ******** **. ***. **** Manila
Reliable and Hardworking Customer-focused Restaurant Manager with 5 years of experience in Customer Service. Self-motivated and confident with a team spirit in addition to independent working skills. Adept in multitasking and effectively prioritizing task to achieve the best outcomes. Knowledgeable and skilled in document management phone and email management.
SKILLS
Critical thinking
Effective communication
Ability to work well under
pressure
Advance computer literacy
skills
Organizational skills
Strategic planning and
scheduling skills
Time-management skills
Customer Service
Accurate Data Entry
Telephone & Email Etiquette
EDUCATION
WORK EXPERIENCE
RAMON MAGSAYSAY HIGH
SCHOOL
(2011-2015)
SUMMARY
MCDONALDS MANILA NCR - NATIONAL CAPITAL
REGION
PHILIPPINES
MANAGER SEP.2023 - MAY.2024
Responsible for Monitoring training and
development of new employees on shift
Maintained a positive work environment for
employees and guests
Provided safe and respectively clean work area
JULY 2021 – SEPTEMBER 2023
MCDONALDS – CREW TRAINER
MASANGKAY ST., METRO MANILA,
PHILIPPINES
Responsible for conducting training for the
new hires
Trained 50 crews, ensuring attention to
detail and comprehensive understanding
of restaurant methodology and practices in
providing excellent customer service
TRAINING ATTENDED
CLAIRVOYANCE ACADEMY
Virtual Assistant ( April 8-19, 2024)
(Appointment Setter, Social Media Manager, Admin
Assistant)
Virtual Assistant (April 22-26, 2024)
(Google Workspace)
Vina Micaella A. Morales
1422 Batangas St. Sta. Cruz Manila
***************@*****.***
SKILLS
Critical thinking
Effective communication
Ability to work well under
pressure
Advance computer literacy
skills
Organizational skills
Strategic planning and
scheduling skills
Time-management skills
Customer Service
Accurate Data Entry
Telephone & Email Etiquette
EDUCATION
RAMON MAGSAYSAY HIGH
SCHOOL
(2011-2015)
TRAINING ATTENDED
CLAIRVOYANCE ACADEMY
Virtual Assistant ( April 8-19, 2024)
(Appointment Setter, Social Media Manager, Admin
Assistant)
Virtual Assistant (April 22-26, 2024)
(Google Workspace)
SUMMARY
Reliable and Hardworking Customer-focused Restaurant Manager with 5 years of experience in Customer Service. Self-motivated and confident with a team spirit in addition to independent working skills. Adept in multitasking and effectively prioritizing task to achieve the best outcomes. Knowledgeable and skilled in document management phone and email management.
WORK EXPERIENCE
MARCH 2018-SEPTEMBER 2018
SOUTHBAY – ONLINE CASINO
DEALER
PBCOM TOWER AYALA AVE.
MAKATI CITY
Operate various online casino
games such as blackjack,
roulette, baccarat, and poker,
ensuring all game rules are
followed.
Manage the game table,
including shuffling and
dealing cards, spinning the
roulette wheel, or announcing
game outcome.
Perform regular checks and
maintenance of gaming
equipment to ensure it is in
good working condition.
Participate in training sessions
to learn new games and
improve dealing techniques.
MARCH 2019 – JULY 2021
MCDONALDS MASANGKAY –
SERVICE CREW & GUEST
EXPERIENCE LEADER
Resolved guest issues by working
with customer service leaders
and area managers to meet
individual needs.
Increased daily sales through
suggestive selling techniques for
products.
Conducted successful birthday
parties held in the store
andprovided wonderful services
to meet customers' expectations.
Travelled from different schools
within the store's vicinity to
promote products and services.
Balanced cash drawer at
beginning and end of each shift,
investigating and resolving any
discrepancies.
Contact this candidate