Customer Service Assistant Manager
Resume:
Griselda Vilca
Kissimmee, FL *****
*************@*****.***
Work Experience
Wireless Consultant
Russell Cellular-Kissimmee, FL
February 2020 to December 2022
Key Responsibilities:
Customer Interaction:
Engage with customers to understand their wireless needs and preferences. Answer customer questions about products, services, and plans. Provide expert advice and recommendations to help customers make informed decisions. Address customer concerns and resolve issues in a timely and professional manner. Sales and Promotion:
Promote and sell wireless products, services, and accessories. Achieve individual and team sales targets.
Stay informed about the latest products, services, and promotions. Technical Knowledge:
Possess a strong understanding of wireless technologies and devices. Assist customers with troubleshooting and technical issues. Stay up-to-date on industry trends and best practices. Other Duties:
Maintain company merchandising standards.
Support asset protection procedures and privacy standards. Complete assigned training courses to stay current on products and services. Drive traffic by contacting current or potential customers. Review and audit wireless telecom invoices
Assistant Manager
Sonic Drive-In-Kissimmee, FL
July 2019 to December 2022
Key Responsibilities:
Supervision and Staff Management:
Supervise and lead a team of employees, ensuring they are performing their duties effectively. Manage employee schedules, including coordinating staff shifts and approving time-off requests. Provide training and development opportunities for employees. Address employee concerns and conflicts in a proactive, solutions-focused manner. Conduct employee performance reviews and provide feedback. Participate in recruitment and hiring processes.
Take disciplinary action as needed.
Operational Management:
Assist in planning and executing operational strategies to achieve company objectives. Monitor daily operations to ensure smooth functioning and efficiency. Manage inventory, budget tracking, and resource allocation. Ensure adherence to company policies, industry regulations, and safety protocols. Customer Service:
Provide excellent customer service and resolve customer issues efficiently. Develop good customer relationships.
Administrative Tasks:
Assist in administrative tasks like scheduling meetings. Maintain records and files.
Other Duties:
Fill in for the manager in their absence.
Liaise between managers, customers, and employees. Troubleshoot problems and find solutions.
Monitor and track operating costs, budgets, and resources. Create reports, analyze, interpret, and present data. Maintain a safe and clean work environment
Cashier
Key Food Supermarket-Bayside, NY
June 2010 to December 2017
Core Responsibilities:
Process Transactions:
Scan items and accurately ring up sales.
Accept various payment methods (cash, credit, debit, etc.). Issue receipts and provide change.
Handle refunds and exchanges.
Balance cash drawers at the beginning and end of shifts. Customer Service:
Greet customers and provide a positive shopping experience. Answer customer questions and provide assistance.
Resolve customer concerns and complaints.
Assist with bagging groceries.
Maintain a Clean and Organized Checkout Area:
Keep the checkout area tidy and free of clutter.
Ensure that all necessary supplies are stocked.
Follow store procedures for sanitation and safety. Other Potential Duties:
Assist with stocking shelves or facing products.
Sort, count, and wrap currency and coins.
Monitor and manage the flow of orders from the kitchen (if applicable). Prepare and serve coffee, juices, smoothies, and Acai bowls (if applicable). Skills and Qualifications:
Basic Math Skills: You'll need to be able to accurately calculate change and make simple calculations. Customer Service Skills: You should be friendly, approachable, and able to communicate effectively with customers.
Attention to Detail: You need to be able to accurately scan items and process transactions. Ability to Work in a Fast-Paced Environment: Cashiers often work in a busy environment, so you should be able to handle multiple tasks and maintain accuracy under pressure. Teamwork: You should be able to work effectively with other employees. Flexibility: You may need to work various shifts, including weekends and holidays Cashier
Macy's-Queens, NY
April 2003 to August 2010
Responsibilities:
Operate the POS system: Accurately scan items, process payments, and handle returns or exchanges. Provide excellent customer service: Greet customers, answer their questions, and assist with any needs they may have.
Maintain a clean and organized checkout area: Ensure the area is tidy and ready for the next customer. Follow store policies and procedures: Adhere to all company guidelines and protocols. Assist with other duties as assigned: Be flexible and willing to help with other tasks as needed. Qualifications:
No specific educational accomplishment is required . Previous retail experience preferred, but not required . Ability to read, write, and interpret instructional documents . Ability to effectively communicate with customers, peers, and management . Basic mathematical skills .
Ability to stand for extended periods of time .
Ability to work a flexible schedule, including weekends and holidays Education
College Degree in Health Science
York College - Queens, NY
August 2005 to November 2007
High school diploma
South Shore High School - Brooklyn, NY
June 1996 to May 1998
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