Customer Service Front Desk
Resume:
PATRICIA M. LEMOS
Toledo, OH **608
Phone: 573-***-**** email: ************@*****.*** or **************@*****.***
Ability Summary
•Exceptional customer service communication and problem solving techniques
•Hotel front desk & night auditor skills
•Rehabilitation Specialist
•Strong oral and written communication skills
•Ability to effectively deescalate stressful and challenging situations
•Team building and enrichment
•Microsoft Office, Manage America, Rent Manager, MS Office, Outlook, Dropbox, Synergy, Internet among other software
•Compose and prepare business correspondence including legal notices
•Excellent time management and organizational skills
•HR, payroll, supervisory and tax experience
•Establish budgets and schedules
•Accurately create and maintain reports and files
•Coordination of Capital Improvement Projects
•Certified Private Investigator/Security through State of Ohio
•Clean driving record and ability to drive all types of vehicle
Employment History
Sam's Club
Columbia, MO 65201
1/2024 - 6/2024
Front End Associate/Customer Service
Greet members, assist with customer service as well as cashier. Sales in upgrades and credit card benefits. Consistenly awarded for most sales among teammembers.
Boone Hospital
Columbia, MO
2/2023 - 10/2023
Security Officer (3rd shift)
Provide security service in all aspects of hospital. Vehicle and foot patrol of entire campas including nearby neighborhoods. Responsible for safe keeping of patients' valuables, assign and determine level of security clearance for staff members, prepare identification badges. Establish and maintain great rapport with staff and patients.
Missouri Dept. of Corrections
Fulton Reception & Diagnostic Center
4/2022 – 2/2023
Corrections Officer
Maintain control, safety and security of offenders and staff. Escort individuals or groups within the prison including movement of offenders to segregation and protective custody. Keep accurate head counts of inmates in the assigned security post. Enforce institutional policies and procedures, patrol 12 designated areas and conduct random security checks. Control center monitoring offender movement. Train and supervise new hire officers. Establish and maintain positive and respectful relationships with offenders and staff.
Baymont Suites
Reno, NV
3/2019 – 1/2020
Front Desk/Night Audit
Greet and check in/out guests. Make reservations, billing, cash handling, breakfast preparations. Complete daily audit as well as closing in house bar/lounge and acting Manager during overnight shift.
Dysart Unified School District
Surprise, AZ
7/2018 – 12/2018
School Office/Data Records Technician
Enroll students, Maintain all student records including scheduling and grade reporting. Manage all aspects of busy school front office. Work schedule corresponds with student schedule with all holidays and seasonal breaks.
Howard Johnson
Yakima, WA
1/2018 – 7/2018
Front Desk/Night Audit
Greet and check in/out guests. Make reservations, billing, cash handling. Complete daily audit as well as acting Manager overnights.
Wal-Mart Super Center
Yakima, WA
8/2017 – 1/2018
Customer Service/Cashier
Assist customers in locating merchandise as well as quick and accurate check out.
Tolleson Union High School District
9801 W. Van Buren St.
Tolleson, AZ 85353
10/2015 –3/2017
Attendance Clerk
Process all student attendance records with continual phone and in-person communication with parents, teachers and students. Perform large amounts of data entry to accurately generate and analyze hourly reports to the State of Arizona. Maintain confidential information while providing outstanding customer service to a diverse population.
Circle K
Phoenix, AZ
11/2016 – 4/2017
Customer Service/Cashier
Customer Service, cashier, stock merchandise, food preparation, cleaning.
Lakeview Neuro Rehab Center
Effingham, NH
10/2012 - 07/2015
Rehabilitation Specialist
Provide support to clients with traumatic brain injuries and/or severe behavioral issues in addition to supporting direct care staff. Establish and improve positive relationships with clients, caregivers and clients’ families.
Process internal and external phone calls utilizing a multiline phone system. Monitor and direct
base and radio communications to staff for dispatch in emergency situations.
Contact this candidate