Office Assistant Order Fulfillment
Resume:
Dawn Miller
Allentown, PA *****
*********@*****.***
Professional Summary
Resourceful and detail-oriented with 4 years of experience in customer-facing roles. Proficient in managing high-volume phone calls, scheduling appointments, and maintaining confidentiality. Skilled in order fulfillment, inventory management, and warehouse operations. Possesses strong communication and problem-solving skills, with a focus on customer satisfaction and workplace safety. Authorized to work in the US for any employer
Work Experience
Receptionist/Office Assistant
VanDine Construction-Macungie, PA
March 2021 to September 2022
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
Warehouse Worker
Daytimers inc-East Texas, PA
October 1994 to February 1998
• Efficiently picked and packed customer orders according to established guidelines and procedures
• Utilized handheld scanners to track inventory movement and ensure proper stock rotation
• Collaborated with team members to meet daily production targets, consistently achieving XX% above target
• Operated material handling equipment such as pallet jacks to transport goods within the warehouse
• Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practices
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Trained new employees on picking, packing, and shipping procedures, ensuring smooth onboarding process
• Resolved order discrepancies or errors promptly by investigating root causes and implementing corrective actions
• Maintained a high level of accuracy while picking items from shelves based on order specifications
• Ensured proper labeling of packages with correct shipping information prior to dispatch
• Safely operated warehouse equipment following established safety protocols at all times
• Achieved an average packing accuracy rate of XX%, minimizing errors in customer shipments
• Maintained a clean and organized work area, ensuring efficient workflow and minimizing safety hazards
• Assisted in training temporary staff during peak seasons to ensure smooth operations Education
Working on my GED in General Studies
Project of Easton - Easton, PA
January 2025 to Present
Skills
• Organizational skills
• Pallet Jack
• Customer service
• Shipping & Receiving
• Clerical Experience
• Warehouse Experience
• English
• Order Fulfillment
• Typing
• Front Desk
• Time management
• Phone etiquette
• Office experience
• Order Picker
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