Scrum Master Software Development

Summary:

Currently working as a Scrum Master over 10+ years of experience in the areas of Project Management, Agile Scrum, Project planning and delivery, end to end project execution and tracking, Leading multiple teams, Customer Interactions, Risk Management, Stakeholder Management.

Expertise in Agile methodologies and best practices Expertise in managing projects using Agile methodologies like Scrum, Kanban and traditional waterfall model.

Proven track record of successfully leading teams and driving continuous improvement.

Coached agile teams in Scrum and Kanban ensuring successful adoption and implementation.

Proficiency in Scrum Framework and facilitated Scrum Ceremonies like Sprint Planning, Daily Stand up, Sprint Reviews, Sprint Retrospectives.

Collaborated with Product Owner to refine the product backlogs and ensure alignment with business objectives.

Mentored teams in Agile Principles and practices, promoting a culture of continuous learning.

Comprehensive knowledge of the Software Development Lifecycle, proficient with software development tools, languages, and frameworks.

Strong Conflict Resolution Skills to handle team dynamics and ensure smooth collaboration.

Managed projects in different technologies like .NET, Python, Node, Angular, Google Cloud migrations and different domains like Healthcare, E-Commerce, Transportation etc.

Proficient in stakeholder management to ensure their needs are met and expectations are managed.

Empowered Teams by providing them with the tools and support they need to succeed.

Diligently executed Projects at Onsite & Offshore; Onsite visits at client’s office for improving project outcomes substantially.

Excellent communication and written skills.

Strong analytical skills and ability to communicate with the clients.

Multitasking attitude and ability to motivate the team members with excellent leadership qualities and problem-solving skills as well as good interpersonal skills.

Good organizational skills and ability to think critically.

Ability to maintain the good relationship with team members and cope up with people for the

better results.

Good Prior experience as Business Analyst and Developer.

Experience in gathering Business user requirements (BRD).

Knowledge of Salesforce.com CRM and its Development Life Cycle.

Skills:

Scrum Tools

Jira, Confluence, Version One, SharePoint

Cloud

AWS

Languages

C, C++, Java.

Web Technologies

JavaScript, SOAP, WSDL, HTML, ASP, AJAX, Web Services-Axis, CSS, XML

SalesForce.com

Apex, Visual Force, SOQL, CRM Fusion Demand tools, Roles and Profiles, Workflows, Approvals, Web services, Data Loader, Informatica on Demand.

Project Mgmt. S/W

Microsoft Office, project

DBMS

MySQL, Force.com Explorer, SQL Server, Oracle

IDE

Force.com IDE, Eclipse, Adobe Flash Visual Studio and more.

Frameworks

Force.com, .NET framework 4.0

Education:

Bachelors in Business Management from Andhra University

Masters in Business Administration (Information Technology) from University of Madras

Certifications:

Certified Scrum Master (CSM)

Salesforce Certified Force.com 401 Developer.

Professional Experience:

Client: ESF8 Oct 2023 – Till Date

Location: Dallas, TX

Role: Scrum Master / Project Management

A single view for all the leaders on addressing medical emergency preparedness. Make a simple, integrated, user-friendly software suite that provided all the information needed by emergency preparedness managers in one single place with single sign-on through web and mobile apps.

Lead and manage cross functional project teams.

Manage day to day tasks from start to finish.

Assigning Responsibilities and monitoring tasks, creating reports and updates, Ensuring communication is clear, Making sure everyone is working towards the same goal, and Saving time and money.

Facilitate Scrum events: Sprint planning, Daily Scrum, Sprint Review, Sprint Retrospective.

Coach team members on Scrum principles, practices and values.

Faster collaboration, communication and conflict resolution.

Identify and remove impediments that obstruct team progress.

Facilitate team’s continuous improvement and learning.

Encourage experimentation and innovation.

Communicate with stakeholders about project progress and Scrum progress.

Manage stakeholder’s expectations and concerns.

Develop project schedules, resource allocation plans and budgets.

Identify and assess risks, develop mitigation strategies.

Track and report Scrum metrics like velocity, burn down charts.

Conducted sessions with technical units and stakeholders.

Provided support in work assignments, target dates and development of detailed project plans.

Worked closely with the development team to clarify/understand functionality and ensure that the developers clearly understood the business requirements that the system was designed to fulfill.

Developed and managed work plans, acted as the key client contact, handled scheduling, resource planning and allocation matters, ran status meetings and compiled various reports on the progress of the project.

Evaluated all the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a more general understanding, distinguished user requests from the underlying true needs and distinguished solution ideas from requirements.

Collected, analyzed and prepared user requirements, definitions, scope and expectations for deliverable plans.

Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager and other team members.

Coordinated work plans between product owner, project manager and client.

Scheduled and tracked progress of team members through project completion.

Documented the plan of implementation for Go No-go and timely releases.

Examine industry directions and trends for ways to improve team effectiveness.

Determine concrete steps for ensuring that business operations are aligned with strategy and ensuring that technology is aligned with business.

Client: ST Engineering Aerospace Jan 2021 – Sep 2023

Location: San Antonio, TX

Role: Scrum Master / Project Management

ST Engineering Aerospace is the world’s largest airframe solution provider and specializing in engine nacelle and composite panels, it deliver proven solutions for practically every stage of an aircraft life cycle across the global network of dedicated facilities. About half of the Group's commercial aerospace workforce are based in the U.S., providing aircraft owners and operators quality services.

As a Scrum Master facilitated distributed project team in Scrum development including all scrum calls like product backlog refinement, Sprint planning, Daily Stand-Up meetings, reviews retrospectives, workshops etc.

Lead 2 Scrum teams consisting of 10 members each to streamline a Knowledge Management and Automation Program.

Manage day to day tasks from start to finish and ensure that every task reaches to definition of Done.

Assigning Responsibilities and monitoring tasks, creating reports and updates, Ensuring communication is clear, Making sure everyone is working towards the same goal, and Saving time and money.

Facilitate teams' planning and tracking activities while coaching in Agile principles.

Prepare Monthly management dashboards and presentations for review with Business head.

Configure Burn up and burn down reports and share it to all functional heads driving functional operational meetings.

Tracking team Velocity and Capacity and effectively communicating sprint progress to the stakeholders and senior management.

Conducting root cause analysis on project issues and developing actionable recommendations to mitigate the project risks.

Leading cross-functional teams to successfully delivering the projects on time Developing and managing project plans, timelines and risk assessments.

Overseeing and directing technical teams throughout the planning, design, development, testing, and launch stages of a project.

Communicating progress, risks and expectations both internally and externally Collaborating with executive management and other stakeholders to develop project scope.

Assessing project performance and launching corrective action or realigning tasks when needed Establishing and enforcing project standards and best practices Leveraging technical skills to identify and resolve project issues.

Negotiating with vendors and external partners to produce quality deliverables on time Collecting and analyzing feedback to improve processes and services.

Client: Great Logics Aug 2017 – Dec 2020

Location: Novi, MI

Role: Scrum Master

Chao Desi is designed for the customers who are interested in online shopping, this e-commerce portal serves the Singapore market on various on-line products to give customers a feel-good experience and enhance their buying capability by making more visuals to the multi variety products range and offers.

Prepared Business Process Models that include modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.

Worked with the UI team to create the User Interface screenshots to be presented to the Business.

Responsible for Onsite – Offshore Coordination in order to ensure the smooth process of assigned task.

Serve as a liaison between business stakeholders and technology teams.

Communicate complex technical concepts to non-technical stakeholders.

Present findings, recommendations, and project updates to various audiences.

Collaborate with project managers to define project scope, objectives, and deliverables.

Assist in project planning, estimation, and resource allocation.

Monitor project progress and identify potential risks or deviations from the plan.

Proven experience as a scrum master or in a related role.

Strong analytical, problem-solving, and critical-thinking skills.

Excellent communication and interpersonal abilities.

Proficiency in requirement gathering techniques, process modeling, and documentation.

Familiarity with project management methodologies and software development lifecycle.

Ability to collaborate effectively with cross-functional teams.

Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.

Client: General Electricals (GE) Oct 2014 – July 2017

Location: Erie, PA

Role: Salesforce Developer / Analyst

As a division of General Electric Company, GE Transportation is a global technology leader and supplier to the railroad, mining, marine, stationary power, drilling and services industries. GE Mining had started a SFDC project on finding their sales performance – Commercial Excellence by partnering with Wipro Technologies.

Responsibilities:

Performing the roles of Salesforce.com Analyst and Administrator in the organization

Having experience in leading a complete salesforce team, both off shore and on site.

Aligning business strategy with GE Commercial Excellence Leaders.

Involved in Creating the plan of action on piloting the Accounts and Contacts to UT and then to UAT Sandboxes.

Responsible for Onsite – Offshore Coordination in order to ensure the smooth process of assigned task.

Worked on MS Outlook Integration and with Calendar, Accounts, Activities, and Contacts in SFDC.

Extensively worked on Dash boarding – Individual sales view, Regional view and Global view.

Based on the business requirements, created multiple custom objects and fields.

Creating and managing profiles, roles, visibility settings, permissions of different tabs.

Documented the plan of implementation for Go No-go and timely releases.

Designed and developed Ticketing application to handle production support incidents and bugs.

Optimizing technology to create new value and services for both internal and external customers.

Define a common vision of improved performance for their Business Analyst teams.

Examine industry directions and trends for ways to improve their effectiveness.

Document a framework for their desired business analysis approach including responsibilities, techniques, and interfaces to the rest of the organization.

Determine concrete steps for ensuring that business operations are aligned with strategy and ensuring that technology is aligned with business.

Used Data loader to make bulk upload of client data.

Client: Independent Health Jan 2014 – Sep 2014

Location: Buffalo, NY

Role: Salesforce.com Developer / Analyst

Head quartered in Buffalo, New York. A Non-profit health plan that continually aims to provide community with innovative health-related products and services, which enable affordable access to quality health care.

Responsibilities:

Coordinated with vendors and legacy application team for integrating data flow with Salesforce as Centralized system.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Built custom sharing rules and role hierarchies.

Create business process flows and share various artifacts to the business to avoid any bottlenecks and constraints for key stakeholders.

Facilitate daily stand-ups and serve as a proxy PO.

Take part in Scrum Ceremonies and story size user stories based off its priority.

Provide high-level deliverables to internal and external stakeholders by ensuring that the process is SMART.

Client: Trendz Cyber Soft Mar 2008 – June 2013

Location: India

Role: Software Programmer

Developed unified patch process to deploy the patch RPM on top of installable bins.

Worked on adding new workflow and updating existing work flows on POS.

Integrated POS application with retail central office application using MQ

Developed Junit testcases for java code.

Helped application Testers in developing functional testcases using Ruby to test the Developed Code.

Defining/Coding XML request/response interfaces for various services.

Documented all phases involved in the application customization, integration.

Involved in Creating Activity diagrams and UML diagrams for the application.

Involved in analysis of the application architecture based on MVC Architecture.

Coded clients for various services used by CUI using singleton, factory method patterns.

Involved in adding new features to Business service tier with latest Business requirements.

Coordinating and supporting defect fixing efforts during integration testing, system testing and User Acceptance Testing using mercury Quality Centre.

Involved in supporting (Fixing bugs, code changes etc) e-tracker applications.

Involved in the helping in the analysis, design and Project Definition documents of e-tracker and market intelligence applications.

Developing XML interfaces to communicate with external vendors.

Involved in coding PL SQL Packages for backend processes.

Developed struts Actions, spring beans and business objects

Coding relevant modules in the application based on spring – struts framework.

Developed Triggers and stored procedures for the work Flow trigger functionality.

Involved in coding and executing Unit test cases on the application.

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