*/*/**** - **/*/2023
2021
Kwendo Ireen
+254********* ************@*****.***
Objective
“Results-driven and highly motivated Telesales Representative with over 2 years of experience in generating leads, driving sales, and building customer relationships. Proven track record of consistently exceeding sales targets and closing high-value deals. Strong communicator with the ability to build rapport and promote products/services effectively.”
Experience
ANYTIME COMPANY LIMITED
Tellesale agent
Conducted outbound calls to potential clients, generating new business and closing deals worth over $100,000 monthly.
Met and exceeded monthly sales targets by 120% through effective cold calling and product presentations. Handled customer objections and provided tailored solutions to meet client needs, resulting in a 35% increase in customer retention.
Updated and maintained CRM with accurate customer information, ensuring smooth follow-up and high conversion
Gbrands BTL Agency
Sales Representative
Engaged with over 100 prospects per day, converting 25% of leads into long-term customers. Collaborated with the marketing team to develop scripts and sales strategies, increasing conversion rates by 15%.
Upsold additional products, achieving an average upsell rate of 30% per call. Provided excellent post-sales support, ensuring customer satisfaction and repeat business. MINTVILLA HOUSING
Tellecaller sale
Prospected and qualified leads for residential and commercial properties, converting 30% of cold leads into clients.
Followed up on inbound inquiries and nurtured long-term client relationships, contributing to a 40% increase in sales.
Assisted clients with choosing properties based on their preferences, budgets, and financial requirements. Collaborated with real estate agents to schedule viewings and facilitate property sales. Exceeded sales targets by 15% consistently, becoming one of the top-performing telesales reps. Education
Maseno University
Human Resource management
Skills
Excellent communication skills (verbal and written) Sales and lead generation Cold calling Upselling and cross- selling Negotiation Objection handling CRM software (Salesforce, Zoho, etc.) Customer relationship management Time management and organizational skills Target-driven mindset Sales & Lead Generation Cold Calling & Prospecting Objection Handling Upselling & Cross-Selling Negotiation Skills CRM Software (Salesforce, HubSpot) Customer Relationship Management Target-Oriented Real estate knowledge (property types, pricing, market trends) Lead generation and qualification Outbound and inbound sales calls Cold calling and follow-up Customer relationship management Negotiation and closing deals Objection handling Communication and rapport building Market research and trend analysis