Administrative Assistant Sr
Resume:
SHANDREABROWN
Administrative Assistant Sr.
Milwaukee, WI
***********@*****.***
Professional Summary
Coordinator with over 5+ years of experience in administrative oversight, financial concepts, and client satisfaction. I serve as a high-performing, motivated, and proactive professional with a proven track record of administering and executing complex processes while exceeding goals.. Professional Experience
JAN. 2023 - CURRENT
Administrative Assistant Sr. Advocate Aurora (Milwaukee, WI)
- Compose correspondence as needed, which may contain confidential information
- Use complex functions of a variety of computer applications and software
- Coordinate schedules, meetings, appointments, travel itineraries and related arrangements
-Process reimbursements, payment requests, requisitions, invoices
- Anticipate and initiate action regarding administrative functions while coordinating and leading multiple projects
- Provide average to above average technical support to faculty and staff
-Compile data and information for multiple sources to prepare reports
JULY 2022 - JAN. 2023
Administrative Assistant- Northwestern Mutual (Hybrid Remote)
● Create materials as needed including spreadsheets, presentations, memos, letters, etc.
● Prepares and monitors invoices, submits and reconciles expense reports
● Resource to department regarding office and administrative functions
● Maintain all department inventory; anticipate needs and oversee orders
● Serve as point of contact for technology access/services, often functions as PC/LAN contact
● Spearhead and lead meetings and appointments
● Collect and store confidential information in compliance with regulatory standards
MAY. 2019 - JULY. 2022
Customer Care Specialist - Dentaquest (Milwaukee, WI)
● Processes accurate coding and charge information by patients
● Answer a high volume of calls to assist members/providers needs and or transferred to the correct party
● Educate customer and dental professionals on eligibility, benefits, and claim payments
● Assist members/providers with online portal navigation
● Scheduled routine and follow dental appointment
● Collection and code of simple provider encounters and process accurate coding/ charge information patients
June 2011- May 2019
Administrative Assistant- Bates Manor of Care
• Develop administrative staff by providing information, educational
opportunities, and experiential growth opportunities
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying,
binding, scanning, etc.
• Maintain supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; placing and
expediting orders for supplies; verifying receipt of supplies
• Book conference calls, rooms, taxis, couriers, hotels, etc.
• Cover the reception desk when required
• Produce and distribute correspondence memos, letters, faxes, and
forms
• Resource to department on office and administrative functions
• Provide support as needed with non-standard events
• Maintain and update database records and reporting
• Maintain client info in CRM, setting up new clients/vendors
Skills
+Technical + Communication and Presentation +Microsoft Suite +Retention +Organizational
+Interpersonal Communication +Marketing and Sales +Analytical +Conflict Resolution EDUCATION
Beloit College Diploma of Leadership 2020
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