Customer Service Inventory Management
Resume:
Julissa Manyoma
Miami, FL *****
***********@*****.***
Summary
Experienced Bartender with a passion for delivering exceptional customer experiences and driving sales growth. Proven track record of successfully managing high-volume bars, leading teams, and implementing effective inventory management systems. Skilled in mixology, staff development, and customer service. Seeking a challenging role that leverages my skills to drive business results and exceed customer expectations.
Skills
Team leadership
Staff development
Customer service
Financial management
Experience
April 2025 - Current
Colombian Mountain caffe - Oakland Park, Illinois
Service Manager
- Leadership: Successfully managed a team of servers, bartenders, hosts/hostesses, and kitchen staff to ensure seamless service and high customer satisfaction.
- Operation : Oversaw daily restaurant operations, including inventory management, scheduling, and customer service.
- Financial Management : Managed budgets, tracked sales and expenses, and implemented cost-saving initiatives to increase profitability.
- Customer Service : Ensured exceptional customer experience, handled complaints, and implemented service improvements.
- Staff Development : Trained, mentored, and developed staff members to improve performance and promote from within.
- Health and Safety : Maintained high standards of food safety, sanitation, and workplace safety.
*Achievements:
- Increased sales by X% through effective marketing and promotions
- Improved customer satisfaction ratings by X% through service improvements
January 2020 - April 2022
Cheesecake Factory Inc - Coral Gables
Head Server
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Developed training materials for new employees on restaurant policies, procedures, and standards.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
January 2017 - April 2019
Plomo Tequila Taco Bar - Coral Gables, Florida
Bar Manager
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Education and Training
2010
G. Holmes Braddock Miami, FL
High School Diploma
Languages
English
Professional
Spanish
Professional
Certifications
Food and safety handdler.
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