Customer Service Inside Sales
Resume:
Ericka Criscione
Sycamore, IL *****
***************@*****.***
Results-oriented professional with a strong focus on customer service and organizational skills. Seeking a position to leverage expertise in enhancing operational efficiencies and driving client satisfaction. Dedicated to delivering exceptional service, adept at identifying and resolving customer issues, and ensuring a positive experience. Proven track record of success in managing multiple tasks and prioritizing deadlines. Committed to achieving goals and exceeding expectations.
Work Experience
TSP ISG Agent - Remote
ASM Research
December 2024 - Present
•Submitted employee data records to TSP to establish accounts ensuring data entered is accurate and up to date ensuring all data is entered correctly verifying all personal information for participants.
•Maintained accurate record for all calls and transactions completed
•Provided participants with information on eligibility, contribution options and procedures for making elections.
•Informed post separation options to participants and guided them through completing transactions.
•Regularly review accounts to ensure transactions are completed per participant instruction
Inside Sales Representative
Bath Planet-Lombard, IL
August 2023 to November 2024
•Explained essential details of products and services and properly explain these to prospective
•customers when making appointments
•Called prospective clients using a list of phone numbers provided to you
•Fielded basic questions and concerns about the products and services we offer
•Scheduled a consultation between the prospective client and a Designer
•Attempted to contact prospective clients who we have been unable to contact
•Demonstrated a pleasant disposition with each prospect
Accident Management Specialist
Emkay Leasing, Inc-Itasca, IL
October 2017 to July 2019
•Managed daily documentation of multiple accident claims, reporting to clients and insurance carriers.
•Processed driver rental requests according to client policies.
•Coordinated follow-ups with body shops regarding repair statuses.
•Oversaw vendor payments to repair shops and updated client files accordingly.
Client Support Specialist
Emkay Leasing, Inc.-Itasca, IL
April 2011 to October 2017
•Provided customer service to clients, vendors and employees, resolving issues related to maintenance,
•vehicles and insurance.
•Maintained records for 100+ client vehicle orders and maintained information on drivers.
•Ran quarterly analysis of client trends and made recommendations based upon client needs.
•Created reports and budget analysis based on client requests.
Administrative/Data Entry Specialist
Screening Reports, Inc.-Bensenville, IL
February 2010 to March 2011
•Processed apartment rental applications, assessing credit scores and rental histories.
•Verified lease agreements and tenant activities with landlords.
•Collaborated with management companies to deliver timely reports.
•Fostered positive relationships with property owners and clients.
•Conducted background checks for prospective tenants and employees.
Senior Site Representative
IKON Office Solutions-Bloomington, MN
September 2008 to October 2009
•Provided operational support, managing high-volume printing equipment.
•Handled routing of incoming mail and facsimiles efficiently.
•Executed quality control checks on document projects.
•Supported front desk receptionist with daily coverage.
Education
Bachelor of Arts in Communication Studies
Winona State University - Winona, MN
May 2008
General educational development in Elementary Education
Nevada State University
August 2003 to May 2005
Skills
•Inside Sales
•Excel (10+ years)
•Microsoft Office (10+ years)
•Microsoft Office (10+ years)
•Linux (10+ years)
•Microsoft Powerpoint (10+ years)
•Data management
•Proofreading
•CRM software
•Documentation review
•Negotiation
•Front desk (10+ years)
•Linux
•Order entry
•Guest services (5 years)
•Quality assurance
•Document management
•Order management system (10+ years)
•Customer service
•Conflict management (10+ years)
•Office management
•Calendar management
•Windows (10+ years)
•Microsoft Outlook (10+ years)
•Inside sales (2 years)
•Microsoft Excel
•Administrative experience
•Sales
•Phone etiquette (10+ years)
•Organizational skills
•Logistics
•Marketing
•Executive administrative support
•Google Suite (5 years)
•Personal assistant experience
•Lead generation (5 years)
•Data analysis skills
•Analysis skills
•Editing
•Microsoft Office (10+ years)
•Computer skills
•Data collection
•Microsoft Word (10+ years)
•Microsoft PowerPoint (10+ years)
•Live chat (7 years)
•Typing
•Cash register (5 years)
•English (10+ years)
•Databases
•Communication skills
•Continuous integration
•Leadership
•Account management (10+ years)
•Customer retention
•Time management
•Business development
•iOS
•Supervising experience
•Records management
•Cash handling (10 years)
•Google Docs
•Call center
•B2B sales (5 years)
Contact this candidate