Customer Service Administrative Support

Christopher J. Mullen

**********@*****.*** • 781-***-****

LinkedIn • Somerville, MA 02145

Summary

Detail-oriented administrative professional with eight years experience in administrative support, customer service, and project/event management. Known for prioritizing tasks, multi-tasking, and collaborating effectively. Proficient in planning and scheduling aimed at coordinating appointments, managing calendars, and organizing resources. Effective communicator, committed to fostering relationships and contributing to dynamic and high-performing team environments.

Areas of Expertise

Office Administration Customer Service & Satisfaction Reporting & Documentation Issue

& Problem Resolution Team Collaboration Process Improvement Effective Communication

Time Management

Professional Experience

Freelance Production Assistant and Grip January 2018 Boston, MA Area - Present

● Deliver comprehensive support (including administrative support such as acting as point of contact for visitors, restocking supplies, upholding COVID safety protocol, and handling catering) across production departments for a diverse range of film and television projects.

● Perform a variety of on-set roles, from production assistance to equipment operation and maintenance.

● Navigate and resolve intricate challenges under high-pressure conditions via analytical thinking and solutions.

● Establish and maintain high-level collaborations with production teams to ensure smooth operations and achieve project goals.

● Ensure timely completion of projects by prioritizing and managing tasks; met and exceeded tight deadlines.

Interlock Media, Inc. – Cambridge, MA January 2017 Production Assistant Intern/Office Assistant - October 2017

● Oversaw front desk operations by greeting and assisting visitors with a warm and professional demeanor, enhancing client satisfaction and creating a welcoming atmosphere.

● Managed calendars by scheduling appointments, ensuring seamless coordination of meetings and events.

● Handled a high volume of incoming and outgoing correspondence, including emails, letters, and packages.

● Organized and managed electronic and physical filing systems, ensuring easy accessibility of documents.

● Coordinated office cleaning, repairs, and maintenance tasks; ensured a clean and functional workspace.

Barnes & Noble – Burlington, MA September 2014

Bookseller - January 2015

Delivered exceptional customer service by providing product information, offering recommendations, and processing

sales. Administered cash register operations to confirm accurate transactions and financial reconciliation.

● Delivered exceptional customer service by providing product information, offering recommendations, and processing sales to ensure customer satisfaction.

● Administered cash register operations to confirm accurate transactions and financial reconciliation.

● Optimized inventory levels by conducting regular stock checks and preventing out-of-stock situations.

● Established and improved store appearance through diligent cleaning, stocking, and merchandise presentation.

Education

Bachelor of Arts in Media Arts Production

Emerson College – Boston, MA

2017

Skills

Microsoft Office, Word, PowerPoint, Excel

Customer Service, Office Administration, Conflict Resolution, Email correspondence, Verbal and Written Communication Skills

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