Executive Assistant Customer Service

SHARON MILLER-DAVIS

1-832-***-**** Houston, TX - 77042 **********@*****.***

S U M M A RY

Dynamic Executive Assistant with over 20 years of experience in delivering exceptional administrative support to senior management. Demonstrated expertise in managing multiple priorities with precision and effectiveness. Recognized for strong communication and interpersonal skills that foster collaboration and enhance productivity. P R O F E S S I O N A L S K I L L S

Administrative Support

Customer Service

Document Preparation

Calendar Management

Travel Arrangements

Database Querying

Event Planning

Research

W O R K E X P E R I E N C E

Executive Assistant Nov 2011 - Mar 2025

Wood Houston, TX

Provided comprehensive executive support to the Global Senior Vice President and the IT leadership team within the global Information Technology (IT) group, utilizing M365 applications and internal systems to enhance operational efficiency. Managed complex calendars, appointments, and travel arrangements for senior executives, ensuring seamless operations and optimizing time management.

Prepared detailed reports and presentations for executive meetings, facilitating informed decision-making processes and contributing to strategic initiatives.

Executive Assistant Jun 2010 - May 2010

ITS Pharmacy Houston, TX

Supported the executive team by coordinating front desk operations, organizing meetings and conference calls, and warmly greeting vendors to create a welcoming environment.

Assisted the customer service manager with timely correspondence to doctors and clients, enhancing communication flow. Organized travel and meticulously managed expense reports, ensuring accuracy and adherence to budgetary constraints for a busy executive.

Administrative Assistant Jun 2004 - Mar 2009

Deutsche Bank Securities Houston, TX

Delivered exceptional customer service to high-net-worth clients by efficiently assisting with trades, account inquiries, and opening new accounts, while managing written and verbal correspondence. Supported executive personnel by performing all cashiering functions, including depositing securities, daily check deposits, and managing incoming and outgoing money movements.

Arranged business meetings and coordinated travel arrangements. Client Service Associate May 2002 - Nov 2003

UBS Paine Weber Houston, TX

Provided dedicated support to two brokers, focusing primarily on managed accounts and enhancing service delivery. Resolved client inquiries daily, maintaining an impressive satisfaction rate of 100%, contributing to client retention. Collaborated with cross-functional teams to streamline communication and enhance the overall client experience. Coordinated business meetings and travel arrangements, ensuring all logistical details were meticulously managed. Client Service Associate Sep 1998 - May 2002

Salomon Smith Barney Houston, TX

Provided essential support to a three-person brokerage team, concentrating on managed accounts. Processed loan agreements and conducted thorough account research and resolved client inquiries. Opened new accounts, processed cashiering operations, and managed incoming and outgoing fund transfers, quoting NYSE. E D U C ATION

Business : Business Administration Nov 1981

Ashington Technical College, UK

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