Customer Service Package Handler
Resume:
Christal Purham
Chicago, IL *****
****************@*****.***
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store performance. Skilled Head Cashier specializing in sales, service, and team leadership. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Work Experience
crew member
Popeye's Restaurants-Moline, IL
July 2024 to July 2024
I had to move back to Chicago
Cashier
SSP America-Chicago, IL
September 2022 to March 2023
• Processed returns and exchanges of merchandise in accordance with store policies.
• Resolved customer complaints professionally in accordance with company policy.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Stocked shelves with merchandise when needed.
• Conducted price checks for special orders or discounts as requested by customers.
• Followed company security procedures for handling large sums of money.
• Balanced daily transactions on a computerized point-of-sale system.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Greeted customers and answered any questions they had about the store's products and services.
• Answered customer inquiries regarding store policies and procedures
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Package handler: United Ground Express -09/2019-08/2021
• Assisted passengers with special needs by providing wheelchairs or other assistance devices.
• Checked for damaged or missing bags at the conclusion of flights.
• Followed safety protocols when operating heavy machinery and equipment.
• Assisted passengers with their luggage needs.
• Responded to customer inquiries about lost or delayed baggage.
• Maintained accurate records of all baggage handling activities.
• Loaded and unloaded passenger baggage onto aircrafts.
• Identified suspicious packages during security screenings and reported them accordingly. SKILLS
• OS Systems
• Customer Assistance
• Product Recommendations
• ID Verification
• Cash Register Operation
• Cash Handling
• Payment Collection
• Returns processing
• Customer Service
• POS system operations
• Money Handling
• Cleaning and sanitizing
• Customer Relations
• Order Taking
Package Handler
United Ground Express-Chicago, IL
September 2019 to August 2021
• Assisted passengers with special needs by providing wheelchairs or other assistance devices.
• Checked for damaged or missing bags at the conclusion of flights.
• Followed safety protocols when operating heavy machinery and equipment.
• Assisted passengers with their luggage needs.
• Responded to customer inquiries about lost or delayed baggage.
• Maintained accurate records of all baggage handling activities.
• Loaded and unloaded passenger baggage onto aircrafts.
• Identified suspicious packages during security screenings and reported them accordingly. Education
High school diploma
Voice Academy - Chicago, IL
September 2008 to June 2012
Skills
• Cleaning Experience
• Cash Handling
• Busser
• Cashiering
• Food Service
• Coffee Experience
Certifications and Licenses
Food handler certificate
September 2022 to September 2025
Food handlers certificate
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