Call Center Executive Administrative
Resume:
Kathy J. Conduff
***** **** **** *** ***, Buckeye Arizona 85326
*********@*****.***
Experienced and Professional Executive Administrative Support Assistant with a high-level expertise in professional sales and service industry. I am seeking to obtain a position that can showcase my hybrid skills tailored maintaining/improving employee performance, managing campaigns, building morale, and working with a diverse workforce. Exceptional written and verbal communicator. Keen attention to detail with strong problem-solving skills. Self-motivated, proactive and resourceful mind set. Friendly, empathetic and professional demeanor. Proficient in using technology, including computer applications and software.
Televerde, Goodyear Arizona
Administrative Assistant, Call center Supervisor November 2020 until August 2024
Headcount, Responsible for the submission of daily counts and transportation of team members to various units Support the business relationship between the call center and the Department of Corrections: ensure adherence to security guidelines and address compliance regulations. Leadership and coaching development around specific sales. Daily call links submissions, various research support and all administrative duties executed on demand. Monthly record keeping: Order and delivery of supplies in quantitative amounts with a monthly budget.
Chenega Corporation, Dugway Utah
Fleet Management Assistant June 2014 until May 2020
Assisting the maintenance supervisor in the maintenance shop as a clerk II. My duties include but not limited to Scheduling, Inventory, Customer service, Trip Tickets, key logs and inventory, credit card inventory, Military Data management and Excel spreadsheets. Requisitioning and ordering of parts, supplies and tools. Maintaining and tracking records. General office procedures and use of office machinery.
Proficient in the following areas:
GCSS ARMY GSA Fleet drive Word Perfect Excel Microsoft Exchange Windows 10 Hand receipts
Training includes: GCSS ARMY, DPASS, and Code of conduct, Cyber awareness, Antiterrorism, ATV safety, OPSEC, MMD, PPI and Hazardous material storage. OSHA training in safety and health.
Strong leadership skills, communications verbal and written. Dependable, reliable and willing to take on new challenges.
Highly organized and take pride in my duties.
Salt Lake County Sheriff’s Office
Property and Evidence Technician April 1992 until May 2012
Accomplished office manager with proven success in customer service. Property and evidence clerk, warehouse, storage. Documenting and record keeping. Natural ability to communicate with ease, lead and coach people. Experience in product services. Highly organized with great attention to detail. Strong problem -solving skills. Adept at public relations, conflict resolution, budgets, billing and shipping and receiving. Quality control as well as Inventory control. Typing, ten key, faxing, filing, word perfect, and excel with intermediate knowledge. Three years as a dispatcher/phone operator.
Excellent oral and written communication skills, Ability to multi-task in a fast-paced stressful environment, Ability to undertake initiative on duties or tasks when necessary. Willing to take on new and challenging tasks.
Excellent organizational skills, Attentive to detail. Plan, coordinate, and oversee the organizations mission. Assist with policy and procedures to insure correct updates and changes are applicable.
Prepare and submit spreadsheets, reports, and correspondences.
Scheduling of volunteers, part time employees and time accountability.
Proficient in Excel, Word, Power Point and Outlook.
Ability to think and react to emergency situations with clarity and knowledge.
Excellent interpersonal skills, punctual and maintain good attendance record, Professional demeanor and positive attitude .
Several accommodation and awards can be provided upon request.
Everest College, Austin Texas
Medical Administration Assistant Diploma Program 2013-2014 Skills: Vitals, CPT codes, ICD-9 ICD-10 coding, terminology, scheduling, Histories and demographics, billing and collections. MA training in injections, back office, prep and drape.
Microsoft Office 2010, Insurance verification and Insurance presort. Accomplishments: HIPAA, OSHA, SPR, Perfect attendance, Academic Excellence and Directors list. Graduated June 2014 Certificate
Interim Healthcare and Hospice
Accomplished an internship, this was a Not for Hire position. General office clerical duties. Customer service on the phones and the reception desk. End of service assistant. Filing, compiling vital information for records, billing and insurances. Filing, faxing and data input. Scheduling physical therapy, ophthalmology and regular doctor visits for patients.
2012-2013
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