Instructional Designer Training Manager

Brandon Stace

***** ******* *****

McKinney, TX *5072

Mobile: 562-***-****

*************@*******.***

SKILLS:

• Professional training manager with a strong background in instructional design, message development and strategic presentation.

• Highly experienced working with key stakeholders to discover needs in order to design instructional programs, develop content using ADDIE methodologies, and deliver programs that follow adult learning models and effectively reach structured goals.

• Expert level knowledge of PowerPoint and working knowledge of various presentation tools (i.e. Articulate, Captivate), including graphics and audio/video editing programs (i.e. Photoshop, Camtasia, Vyond, etc.).

• Skilled in developing and producing eLearning courses; including layout design, script writing, voice-over, and postproduction.

• Strong background in presenting information to audiences both in a live environment and using various online tools and platforms

(i.e. Webex, Zoom, GoToMeeting, Skype, Adobe Connect).

• Working knowledge and experience with learning management systems and platforms.

• Proficient in creating, reviewing and editing written content for use in instructional, sales and marketing materials.

EXPERIENCE:

11/23 to 11/24 Arch Insurance New York, NY (Remote)

Sr. Instructional Designer and Content Consultant (Contract) - Worked as the lead content developer and instructional designer for this leading commercial insurance company. Aligned with various departments and subject matter experts (SMEs) to develop content strategies and build materials, messaging and scripts for various projects, including eLearning modules, videos and various written materials for learning projects and initiatives. Responsible for working with an outside vendor to develop and build an app used at a learning summit, which included event and speaker info, engagement events, and activities to encourage both learning and team building.

9/22 to 11/23 Messer Americas Bridgewater, NJ (Remote)

Instructional Designer and Content Consultant (Contract) - Reporting directly to the manager of sales and technical training, I was responsible for the development and creation of learning and informational content for this leader in the field of industrial gases. Recommended strategies and methods to promote learning, as well as designed and built content for presentation and distribution. Designed and implemented content and tools, including new hire training materials, interactive product guides, eLearning content, informational and legal documents, and a series of safety videos for field personnel.

9/21 to 9/22 J.P. Morgan Plano, TX

Corporate & Investment Bank, Learning and Development Manager - Working with executive management and key stakeholders, my role was to function as a business partner in order to identify, develop and oversee learning programs for business units within the corporate investment bank. Oversaw and scripted a sales training video project, and worked closely with a development team in Articulate and Vyond for finalization. Was responsible for learning content management in the corporate wide global learning management system. Worked with business leaders and SMEs to develop and host virtual learning sessions across North America.

8/13 to 12/20 Kemper Insurance Dallas, TX

Training Content and eLearning Manager / Sales Training Manager

Content Manager - Worked with key stakeholders and SMEs to develop and create internal and external sales training and communication. Utilized agile methodologies to develop formatting and create single source content for live, virtual and eLearning materials, implementing a consistent and reliable way to disseminate training information. Responsible for all facets of content creation from research, scripting, voiceover and audio editing. Functioned as a key player in the company’s re-branding efforts, helping lead the content development and editing of learning materials for both internal and external audiences.

Sales Training Manager - Hired to build a sales training program and department from the ground up. Researched, developed and implemented training programs for the sales department, with a focus on new hire training, product rollouts, system enhancements, and soft skills development. Worked with key stakeholders to develop and create content for instructor led classes, online/virtual training and handout materials. Worked with the company’s internal LMS system to manage internal and external training data.

9/07 to 5/13 PCV Murcor / VRM Pomona, CA / Plano, TX Training Manager – Built and implemented a training department and programs for this national real estate appraisal management and asset disposition company. Conducted and facilitated national training events and a webinar program for a 1,000+ vendor network, utilizing both live and online/webinar platforms. Sourced, implemented and managed an LMS system which was used both internally and externally, and helped develop it for use as a profit generating platform. Organized and led all new hire programs, and delivered company-wide training initiatives which included communications skills and customer service training programs.

7/06 to 9/07 Yahoo! Search Marketing Burbank, CA

Technical Trainer / Instructional Designer - Created and designed training materials for both the product and customer support teams located in the Customer Service Call Center. Facilitated training for New Hire classes, systems and applications skills, product and system updates, communications/sales skills, train the trainer, and web-based seminars. Actively participated in the international rollout of a system-wide program that changed many of the tools and processes that Yahoo! used to conduct its search marketing business.

3/05 to 5/06 Gateway Computers Irvine, CA

Sales Training Manager – Responsible for all aspects of sales and product training for the Professional Sales business unit, which serviced Business, Government, and Education accounts. Worked closely with the corporate sales and the support call center, as well as with the field sales team. Duties included needs assessment, strategic planning, content development, training delivery, and post-training follow-up. I was also responsible for new hire training, product training, and regularly scheduled sales training events.

9/03 to 2/05 Linksys - A Division of Cisco Systems Irvine, CA Sr. Corporate Trainer - Designed and developed training materials related to selling and positioning networking products and services. Responsible for managing sales training content for internal, external and support center audiences. Travelled throughout North America to promote relations and conduct training programs which included new hire training, internal sales training, external customer training, call center programs, symposiums, panel board discussions, and web-based training seminars.

5/00 to 9/03 BDS Marketing Irvine, CA

National Trainer - Motorola (BDS Marketing Account) As the primary field trainer for Motorola's Broadband Communications Sector (BCS), I was responsible for delivering product and sales training for business partners and clients nationwide. Responsibilities included needs assessment, content development, content delivery, and follow-up for Electronics Retailers, Distributors, Cable Operators, Call Centers and Technical Support Facilities. Travelled to national cable operators to conduct a training campaign introducing the rollout of High-Definition technology.

Account Manager - Cingular Wireless (BDS Marketing Account) Managed a team of 27 field sales reps across the western United States. Duties included client relations, new program and employee start up, facilitation of regular team trainings, program tracking and regional territory supervision. Worked closely with recruiting to screen and hire prospective employees in order to build and maintain effective field teams.

Retail Sales Specialist Supervisor - Xerox (BDS Marketing Account) Managed a team of 16 retail sales reps throughout the western region of the United States. Duties included recruiting, new employee orientation, sales tracking, motivation and training. Travelled extensively to conduct team member reviews and development.

8/98 to 5/00 MarketStar Corporation Ogden, UT (Remote) Regional Team Manager - Motorola (MarketStar Account) Recruited, ramped up, and managed the day-to-day activities of 32 reps in the western region for this national field representative program. Conducted employee and corporate level trainings, and traveled extensively for direct employee supervision.

Product Trainer - Hewlett-Packard (MarketStar Account) As a product specialist in the printer division, I was responsible for training and supporting Value Added Resellers (VARs) in the Southern California region. Conducted a regionwide training tour for the Fall ’98 new product rollout and related selling strategies.

EDUCATION:

California State University, Fullerton - Bachelor of Arts, Communications - May, 1995

Developmental Dimensions Institute (DDI) - Training Facilitation Certification - February, 2006

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